Las Vegas, 89153, NV,
United States
Las Vegas Valley Water District Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Las Vegas Valley Water District and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 730 Las Vegas Valley Water District employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Las Vegas Valley Water District has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015, Microsoft 365 for Collaboration in 2015, Talkdesk Customer Experience Analytics for Customer Analytics in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Las Vegas Valley Water District is running and its propensity to invest more and deepen its relationship with Microsoft , Talkdesk , Exterro or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Las Vegas Valley Water District revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Las Vegas Valley Water District intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk Customer Experience Analytics | Customer Analytics | CRM | n/a | 2024 | 2024 |
In 2024 Las Vegas Valley Water District implemented Talkdesk Customer Experience Analytics as part of a broader adoption of Talkdesk CX Cloud to modernize its contact center and advance Customer Analytics for customer support serving roughly 1.7 million residents. The deployment centers on cloud-based contact center infrastructure, with Talkdesk Customer Experience Analytics delivering AI-driven insight generation and Talkdesk Copilot providing real-time agent assistance to improve front-line interactions.
The implementation bundles multiple functional modules, including Talkdesk CX Cloud as the cloud contact center platform, Talkdesk Customer Experience Analytics for conversation analytics and actionable insights, Talkdesk Copilot for AI-assisted agent guidance, and Talkdesk Workforce Management for automated agent scheduling. Talkdesk Premium Care was procured to provide specialized training, ongoing guidance, and 24x7 assistance to support rollout and optimization of the platform.
Architecturally the solution is cloud-native, with AI-powered analytics feeding agent-facing interfaces and supervisory reporting to refine interactions and inform scheduling. Operational scope is concentrated on the Water District contact center and customer service functions, with the Talkdesk suite intended to automate routine tasks, surface data to agents during calls, and expand effective call handling capacity.
Governance and process changes include structured training and support via Premium Care, and workflow automation through Workforce Management to adjust scheduling and agent management processes. Explicit outcomes cited by the district and vendor include expedited customer support, automation of contact center tasks, faster resolution of inquiries, reduced average handling time, increased call center capacity, and improved overall customer satisfaction.
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Customer Experience | CRM |
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2024 | 2024 |
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Customer Support | CRM |
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2024 | 2024 |
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Sales Analytics | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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IT Service Management | ITSM |
|
2021 | 2021 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2024 | 2024 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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