Latch, Inc.
508 West 26th Street,
New York, 10001, NY,
United States
New York, 10001, NY,
United States
1 800-731-2265
Professional Services
Latch, Inc. Technographics
Latch, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Latch, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 440 Latch, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Latch, Inc. has purchased the following applications: Stripe Payments for Payment Processing in 2021, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Latch, Inc. is running and its propensity to invest more and deepen its relationship with Stripe , Drift , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Latch, Inc. revenues, which have grown to $41.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Latch, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Latch, Inc. Tech Stack and Enterprise Applications
Latch, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Latch, Inc. deployed Stripe Payments to process online transactions collected through its public website. Latch, Inc. uses Stripe Payments in the Payment Processing category to support customer-facing checkout and billing workflows tied to its professional services offerings.
The implementation embeds Stripe Payments hosted and API-driven components into Latch's web checkout, employing client-side payment elements and tokenization to capture card data without storing raw card numbers on site. Functional capabilities implemented align with Payment Processing norms and include card acceptance, authorization and capture flows, hosted checkout integration, and payment method token lifecycle management.
Operational coverage is focused on the customer-facing website where transactions are initiated, with backend API calls and event notifications used to reconcile payment status and maintain transactional state across billing processes. The deployment architecture centers on frontend integration of Stripe-hosted elements paired with server-side endpoints to perform capture, refunds and status updates via webhook-style callbacks.
Governance emphasizes payment compliance and operational controls, using Stripe Payments features such as tokenization and hosted elements to manage card data handling and support PCI related processes. Latch, Inc. Stripe Payments Payment Processing relationship underpins online checkout and customer billing functions for the company.
|
Latch, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Latch, Inc. implemented Drift AI Chatbot on its public website. Latch deployed Drift AI Chatbot within the Chatbots and Conversational AI category to provide conversational engagement and automated lead capture at the point of visitor interaction. The web-based deployment targeted customer-facing touchpoints for prospect qualification and pre-sales engagement.
Configuration included conversational workflows for qualification, scripted responses for common queries, and routing logic to surface inbound opportunities to Sales and Customer Success teams, reflecting standard Chatbots and Conversational AI functional modules. Governance focused on message template management, escalation rules, and ongoing training data oversight to maintain conversational accuracy and alignment with commercial processes. Operational coverage is centered on web channels and business functions in Sales and Customer Success for Latch, Inc.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2022 | 2022 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2022 | 2022 |
|
Latch, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Latch, Inc. implemented Google Workspace (Formerly Google G-Suite) to provide a unified Collaboration platform for corporate productivity and communications. Latch, Inc. uses Google Workspace (Formerly Google G-Suite) to support enterprise email, calendaring, document collaboration, and virtual meetings across the organization.
The deployment is a cloud-native, centrally managed Google Workspace tenant configured with organizational units and group-based access controls. Core functional modules include Gmail, Google Drive, Google Docs and Sheets, Google Calendar, and Google Meet, with the Google Workspace Admin console used for tenant configuration, user provisioning, and policy enforcement.
Operational coverage extends across corporate functions such as product, sales, marketing, operations, and customer success, with Google Workspace used for internal collaboration and external email handling tied to the corporate website. Governance is implemented through centralized administration, role-based access controls, and organizational unit policies, enabling standardized user lifecycle workflows and administrative oversight of Collaboration tools.
|
Latch, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Enterprise Content Management | Content Management |
|
2020 | 2020 |
|
Latch, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Account Based Marketing, Sales Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Latch, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incident Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Latch, Inc. PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2019 | 2019 |
|
Latch, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Latch, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2007 | 2007 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Database Management, Open-Source Database | IaaS |
|
2022 | 2022 |
|
Latch, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Cloud Access Security Brokers (CASB) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Latch, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Latch, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Latch, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Latch, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Latch, Inc. Technographics
Latch, Inc. is a Professional Services organization based in United States,
with around 440 employees and annual revenues of $41.4 million.
Latch, Inc. operates a diverse technology stack with applications such as
Stripe Payments, Drift AI Chatbot and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Latch, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Drift and Google.
Latch, Inc. recently adopted applications including
LiveChat in 2022, TeamSupport SnapEngage in 2022 and Adobe Marketo Engage in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Latch, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Latch, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Latch, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.