LG Electronics Philippines
LG Electronics Philippines, Inc, 15 Francisco Legaspi, Pasig,
Metro Manila, 1607,
Philippines
Metro Manila, 1607,
Philippines
63 2 7902 5544
Manufacturing
LG Electronics Philippines Technographics
LG Electronics Philippines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LG Electronics Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 LG Electronics Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LG Electronics Philippines has purchased the following applications: LogMeIn BoldChat for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, OpenText TeamSite for Web Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LG Electronics Philippines is running and its propensity to invest more and deepen its relationship with GoTo (formerly LogMeIn) , Velaro , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LG Electronics Philippines revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LG Electronics Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LG Electronics Philippines Tech Stack and Enterprise Applications
LG Electronics Philippines AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, LG Electronics Philippines implemented LogMeIn BoldChat to deliver website-based conversational support. The deployment used LogMeIn BoldChat within the Chatbots and Conversational AI category to channel customer inquiries from the public site into structured agent workflows and automated conversation handling.
Configuration centered on embedding the LogMeIn BoldChat web widget and provisioning agent consoles for front line support. Functional capabilities implemented include live chat sessions, chat routing rules to assign inquiries to support queues, canned responses and scripted reply flows to accelerate common resolutions, and transcript capture to preserve conversation history for follow up. The LogMeIn BoldChat configuration also included proactive chat triggers on site pages to initiate engagement and simple bot flow logic to qualify and route contacts before agent handoff.
Operational coverage focused on customer service and technical support groups serving the Philippines market, with the application hosted on the public website to handle buyer and post sale queries. Governance and process changes emphasized centralized ownership by support operations, defined escalation workflows from chat to specialized teams, and maintenance routines for updating canned responses and knowledge content to keep conversational scripts aligned with product and service information.
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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LG Electronics Philippines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, LG Electronics Philippines deployed Cisco Webex Meetings as its cloud-hosted conferencing platform. The Cisco Webex Meetings implementation is categorized under Audio Video and Web Conferencing and is surfaced on the company website to provide browser-based meeting access for internal and external participants. The deployment leverages standard Webex capabilities including real-time audio and video conferencing, screen sharing, meeting scheduling, and meeting recording. The architecture uses Cisco Systems cloud delivery with support for browser clients and native mobile and desktop clients to simplify access across device types.
Operational coverage targeted corporate users at LG Electronics Philippines, with adoption concentrated in sales, marketing, and customer support functions to support remote collaboration and external engagements. Governance was centralized through the Webex administration console, implementing user provisioning, meeting policy templates, and security configurations to standardize meeting behavior and web embedding. The website integration exposes meeting join points for external attendees while internal provisioning and policy control remain managed through the Cisco Webex control center.
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LG Electronics Philippines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText TeamSite | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, LG Electronics Philippines implemented OpenText TeamSite as its Web Content Management platform to power the corporate public website. LG Electronics Philippines OpenText TeamSite Web Content Management supports corporate website content management and digital marketing functions for the Philippines market.
The OpenText TeamSite deployment emphasized core Web Content Management capabilities, including content authoring, template driven page composition, workflow based approvals, staging and production publishing, and integrated digital asset management. Configuration focused on content versioning, reusable component libraries, and localization support to maintain brand consistency across product and campaign pages.
Operational scope covered the web and marketing teams responsible for content creation and publication, with TeamSite servers connected into the web delivery layer for live site publishing. Governance practices implemented editorial roles, approval chains, and scheduled publishing windows to coordinate marketing and product updates across the site.
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LG Electronics Philippines eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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LG Electronics Philippines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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LG Electronics Philippines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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LG Electronics Philippines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at LG Electronics Philippines
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by LG Electronics Philippines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LG Electronics Philippines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LG Electronics Philippines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD LG Electronics Philippines Technographics
LG Electronics Philippines is a Manufacturing organization based in Philippines,
with around 1000 employees and annual revenues of $250.0 million.
LG Electronics Philippines operates a diverse technology stack with applications such as
LogMeIn BoldChat, Cisco Webex Meetings and OpenText TeamSite,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Web Content Management.
LG Electronics Philippines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as GoTo (formerly LogMeIn), Cisco Systems and OpenText.
LG Electronics Philippines recently adopted applications including
PriceSpdier Commerce Connector in 2021, Adobe Experience Cloud in 2021 and Adobe Analytics Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LG Electronics Philippines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LG Electronics Philippines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LG Electronics Philippines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.