Liberty Global Holdings
Griffin House 161 Hammersmith Road,
London, W6 8BS,
United Kingdom
London, W6 8BS,
United Kingdom
44 20 8483 6300
Communications
Liberty Global Holdings Technographics
Liberty Global Holdings Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Liberty Global Holdings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 23000 Liberty Global Holdings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Liberty Global Holdings has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Workday Absence Management for Absence and Leave Management in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Liberty Global Holdings is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Liberty Global Holdings revenues, which have grown to $7.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Liberty Global Holdings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Liberty Global Holdings Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2014 |
In 2013, Liberty Global Holdings implemented Oracle E-Business Suite to manage iExpense declarations. The deployment emphasized ERP Financial capabilities, centralizing expense submissions, approval routing, and financial posting within a single enterprise financial system.
The implementation configured Oracle E-Business Suite iExpense to capture declarant entries, enforce company expense policy rules, support multi-level electronic approvals, and automate reimbursement processing. Configuration work included expense itemization, tax and accounting code mapping, and scheduled journal generation into Oracle E-Business Suite financial ledgers.
Operational scope covered corporate finance teams together with employee expense submitters and approvers across Liberty Global Holdings, standardizing expense workflows and consolidating expense data into the ERP Financial system. Governance centered on application-layer policy enforcement and approval matrices, with finance owning validation and posting procedures within Oracle E-Business Suite.
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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Expense Management | ERP Financial Management |
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2013 | 2014 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2019 |
In 2018, Liberty Global Holdings deployed Workday Absence Management as part of a wider Workday rollout across its consumer brands, implementing the solution under the Absence and Leave Management category for Virgin Media UK operations. The deployment covered England, Scotland and Wales and went live for over 13,000 staff members as one element of a global Workday program across Liberty Global entities.
The implementation included configuration and data workstreams for CoreHR, Recruitment, Talent & Performance, Absence Lite, Reward, Reporting & Analytics and Security, with the Absence Lite configuration delivering the Workday Absence Management capability. Core activities included detailed data mapping to agreed integration values, creation of CSV migration files, and rapid data validation completed within a 28 hour window using a CSV comparator tool. Security configuration was significant, with more than 12,000 security role mappings built for Virgin Media UK.
Integration architecture acknowledged existing enterprise systems, with Oracle EBS retained as the core HRIS and payroll system, Ignite used for Talent and Performance and Avature for Recruitment. Electronic Interface Builder data was used in a catch-up phase to align Workday and Oracle EBS ahead of switching on downstream integrations at go-live on 12th November 2018. The program also included selective decommissioning of a few systems and staged downstream integrations feeding from Workday.
Governance and rollout were driven by intensive test and support cycles, including System Integration Testing support for the ERP team and a tightly scoped User Acceptance Testing phase planned, designed and executed within three weeks. Defect management was handled through JIRA with coordination to a central team in the Netherlands, supported by daily and weekly defect reporting, warranty period SLAs and a formal hypercare handover to the People Systems Team. The implementation included workshops and operational guidance for HR business partners, cost centre owners, financial controllers, Employee Services and Resourcing teams.
Workday Absence Management was instrumented as part of a broader HR and payroll operating model change, with the deployment focused on operationalizing absence workflows, security and reporting across HR and Finance functions in Virgin Media UK. The project narrative highlights deep configuration, rapid data validation and tightly coordinated test, defect and hypercare governance during the 2018 rollout.
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Core HR | HCM |
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2018 | 2019 |
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Core HR | HCM |
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2017 | 2017 |
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Employee Recognition and Rewards Management | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2018 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2018 | 2019 |
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Workforce Management | HCM |
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2018 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2020 |
In 2019, Liberty Global Holdings deployed LivePerson Conversational Cloud to shift customer engagement toward messaging and automate care workflows. The LivePerson Conversational Cloud, classified in Chatbots and Conversational AI, was implemented as the central messaging and bot layer for customer care and contact centre interactions.
The implementation leveraged LivePerson platform capabilities to deliver two-way conversational messaging, AI-driven bots, and agent handoff workflows, enabling customers to convert voice calls into asynchronous message threads. Configuration emphasized cloud-native conversational routing, automated intent recognition, and message persistence to support ongoing case handling within customer experience operations.
Deployment initially covered six markets, going live across the United Kingdom, Ireland, Germany, Austria, Switzerland, and the Netherlands, and was rolled out across Liberty Global brands including Virgin Media, Unitymedia, UPC, and VodafoneZiggo. The Conversational Cloud integrated with existing care centre telephony and IVR contact paths to enable seamless conversion from voice to messaging, and it was scoped to expand to Liberty Global’s broader customer base of 29 million over time.
Governance aligned with Liberty Global’s digital-first care programme, instituting messaging-first contact policies and agent workflow changes to support bot-assisted conversations and escalation rules. The deployment included explicit outcomes stated by the parties, noting that companies implementing messaging have doubled agent productivity, reduced labour costs, and increased customer satisfaction, and these benefits were a stated objective for the Liberty Global rollout.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2015 | 2016 |
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Digital Signing | Content Management |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2019 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2017 | 2018 |
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CRM | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2015 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2019 |
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Interactive Voice Response (IVR) | CRM |
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2017 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2019 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2020 |
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EPM | EPM |
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2014 | 2014 |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2024 | 2024 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2011 | 2011 |
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Treasury Management | TRM |
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2011 | 2011 |
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Treasury Management | TRM |
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2011 | 2011 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2008 | 2008 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Liberty Global Holdings
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Liberty Global Holdings Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Liberty Global Holdings IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Liberty Global Holdings digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Liberty Global Holdings Technographics
Liberty Global Holdings is a Communications organization based in United Kingdom,
with around 23000 employees and annual revenues of $7.20 billion.
Liberty Global Holdings operates a diverse technology stack with applications such as
Oracle E-Business Suite, Workday Absence Management and LivePerson Conversational Cloud,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
Liberty Global Holdings has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and LivePerson.
Liberty Global Holdings recently adopted applications including
Xelix Platform in 2024, DocuSign eSignature in 2022 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Liberty Global Holdings’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Liberty Global Holdings’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Liberty Global Holdings technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.