LightInTheBox
51 Tai Seng Avenue, #05-02B/C, Pixel Red,
Singapore, 533941,
Singapore
Singapore, 533941,
Singapore
65 6305 9667
Retail
LightInTheBox Technographics
LightInTheBox Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LightInTheBox and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 971 LightInTheBox employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LightInTheBox has purchased the following applications: Klarna Payments for Payment Processing in 2020, FreeWheel Demandsuite for Agency Management in 2022, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LightInTheBox is running and its propensity to invest more and deepen its relationship with Klarna , FreeWheel, A Comcast Company , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LightInTheBox revenues, which have grown to $503.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LightInTheBox intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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LightInTheBox Tech Stack and Enterprise Applications
LightInTheBox ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, LightInTheBox implemented Klarna Payments on its website as the retailer's Payment Processing solution for online checkout. The implementation is centered on the public e-commerce storefront, bringing Klarna Payments into the customer checkout path to handle customer authorization and payment acceptance at point of sale.
The deployment integrated Klarna Payments checkout flows and hosted payment components that manage authorization and capture, support multiple customer payment options, and surface customer-facing financing choices where available. Configuration emphasized front-end checkout integration and merchant configuration for payment method display and routing, consistent with Payment Processing functional workflows.
Operationally the Klarna Payments implementation is focused on the website checkout and on feeding transaction and payment status into downstream order capture and finance processes. Payment data from Klarna Payments is routed into LightInTheBox operational workflows for order fulfillment, reconciliation, and exceptions, with the e-commerce front end and back office being the primary domains affected.
Governance changes included updates to checkout acceptance rules, payment reconciliation workflows, and dispute handling processes administered through the Klarna Payments merchant interfaces and LightInTheBox finance controls. Operational ownership sits with e-commerce and finance teams, with process updates to support payment operations and fraud review consistent with Payment Processing best practices.
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LightInTheBox ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeWheel, A Comcast Company | Legacy | FreeWheel Demandsuite | Agency Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, LightInTheBox implemented FreeWheel Demandsuite as its Agency Management solution on its website. FreeWheel Demandsuite is deployed to centralize agency-facing demand workflows and to provide a consolidated platform for programmatic advertising operations across LightInTheBox digital properties.
Configuration focused on standard Agency Management capabilities including campaign lifecycle management, inventory allocation and controls, order and trafficking workflows, and consolidated reporting. The implementation used FreeWheel Demandsuite to expose agency seat controls, rate cards, and creative trafficking rules consistent with programmatic demand-side operations.
Integration work concentrated on embedding FreeWheel Demandsuite into LightInTheBox website ad delivery and demand orchestration layers, using client-side delivery and server-side decisioning patterns typical of publisher ad stacks. Operational ownership sits with advertising and monetization teams, with coordination required from e-commerce product and site engineering to surface inventory and creative placements.
Governance established role-based access for agency users and internal campaign managers, standardized trafficking and approval workflows, and centralized reporting to support cross-agency reconciliation. LightInTheBox FreeWheel Demandsuite Agency Management supports advertising operations and programmatic monetization on the customer-facing website.
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LightInTheBox AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 LightInTheBox implemented Zendesk Chat on its website to enable real-time customer engagement and web-based support. Zendesk Chat is deployed as an embedded web chat widget and is categorized as Chatbots and Conversational AI, supporting frontline customer service and ecommerce support functions across the public storefront. The implementation emphasizes conversational workflows and web channel availability rather than backend systems integration.
Configuration work focused on the Zendesk Chat widget, including proactive messaging setup, canned responses and scripted conversational flows, agent availability rules, and chat transcript capture for post-engagement review. Operational coverage targeted web customer support teams handling order inquiries and product questions, with governance centered on chat routing rules, agent role configuration, and transcript retention policies to maintain service continuity.
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LightInTheBox Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2020 | 2020 |
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LightInTheBox eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2022 | 2022 |
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Shopping Cart Management | eCommerce |
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2007 | 2007 |
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LightInTheBox CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Marketing Analytics, Data Management Platform | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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LightInTheBox ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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LightInTheBox IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at LightInTheBox
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by LightInTheBox Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LightInTheBox IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LightInTheBox digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD LightInTheBox Technographics
LightInTheBox is a Retail organization based in Singapore,
with around 971 employees and annual revenues of $503.0 million.
LightInTheBox operates a diverse technology stack with applications such as
Klarna Payments, FreeWheel Demandsuite and Zendesk Chat,
covering areas like Payment Processing, Agency Management and Chatbots and Conversational AI.
LightInTheBox has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, FreeWheel, A Comcast Company and Zendesk.
LightInTheBox recently adopted applications including
FreeWheel Demandsuite in 2022, Google Recommendations AI in 2022 and LiveRamp Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LightInTheBox’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LightInTheBox’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LightInTheBox technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.