St. Louis, 63101, MO,
United States
Livehelper Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Livehelper and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Livehelper employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Livehelper has purchased the following applications: Livehelper for Customer Support in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Livehelper is running and its propensity to invest more and deepen its relationship with Livehelper or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Livehelper revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Livehelper intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Livehelper | Legacy | Livehelper | Customer Support | CRM | n/a | 2011 | 2011 | In 2011, Livehelper implemented Livehelper as a Customer Support application on its public website. The deployment is a web-hosted implementation that embeds the Livehelper widget into site pages to capture real-time customer interactions and route inquiries to agents. For a 10 employee professional services firm headquartered in the United States, the operational scope concentrates on customer service and client-facing support workflows. The Livehelper implementation leverages Customer Support capabilities typical for the category, including live chat session management, a ticketing queue for asynchronous cases, an agent dashboard for conversation handling, and a knowledge base for reusable responses. Architecture is browser-based with an administrative console used to configure users, roles, routing rules, and canned responses, while the site-hosted widget initiates sessions without additional desktop software. Governance is implemented through centralized admin controls and defined agent roles to manage routing and escalation consistent with the companys compact operational footprint. |
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