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Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Livehelper Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Livehelper Legacy Livehelper Customer Support CRM n/a 2011 2011 In 2011, Livehelper implemented Livehelper as a Customer Support application on its public website. The deployment is a web-hosted implementation that embeds the Livehelper widget into site pages to capture real-time customer interactions and route inquiries to agents. For a 10 employee professional services firm headquartered in the United States, the operational scope concentrates on customer service and client-facing support workflows. The Livehelper implementation leverages Customer Support capabilities typical for the category, including live chat session management, a ticketing queue for asynchronous cases, an agent dashboard for conversation handling, and a knowledge base for reusable responses. Architecture is browser-based with an administrative console used to configure users, roles, routing rules, and canned responses, while the site-hosted widget initiates sessions without additional desktop software. Governance is implemented through centralized admin controls and defined agent roles to manage routing and escalation consistent with the companys compact operational footprint.
IT Decision Makers and Key Stakeholders at Livehelper
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Livehelper Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Livehelper Technographics

Livehelper is a Professional Services organization based in United States, with around 10 employees and annual revenues of $1.0 million.

Livehelper operates a diverse technology stack with applications such as Livehelper, covering areas like Customer Support.

Livehelper has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Livehelper.

Livehelper recently adopted applications including Livehelper in 2011, highlighting its ongoing modernization strategy.

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Our research team continuously updates Livehelper’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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