AI Buyer Insights:

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

Liverpool John Lennon Airport
Location
Speke Hall Ave, Speke,
Liverpool, L24 1YD,
United Kingdom
Website
https://www.liverpoolairport.com/
Phone
44 87 1521-8484
Artw industry
Transportation
Employee
Revenue

Liverpool John Lennon Airport Technographics

Liverpool John Lennon Airport Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Liverpool John Lennon Airport and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Liverpool John Lennon Airport employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Liverpool John Lennon Airport has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2018, Hotjar for Customer Experience in 2017, Amazon EC2 for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Liverpool John Lennon Airport is running and its propensity to invest more and deepen its relationship with Zendesk , Contentsquare , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Liverpool John Lennon Airport revenues, which have grown to $435.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Liverpool John Lennon Airport intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Liverpool John Lennon Airport Tech Stack and Enterprise Applications

Liverpool John Lennon Airport AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018 Liverpool John Lennon Airport deployed Zendesk Chat on their website to introduce a real-time customer messaging channel for web visitors. The implementation is classified in the Chatbots and Conversational AI category and was used to augment the airport's customer service and website contact workflows. The deployment exposes a browser-based chat widget to travelers and a web console for agents to manage live conversations. Zendesk Chat was embedded as a SaaS cloud-hosted web widget, delivering standard Chatbots and Conversational AI capabilities such as proactive chat invitations, real-time messaging, chat transcript capture, and routing of sessions to agent queues. Operational scope centers on frontline customer service and passenger support on the public website, with chat sessions recorded in the agent interface for follow-up. Governance and process controls emphasize web channel operating procedures and agent workflow rules to manage availability and response handling for the new chat channel.
Liverpool John Lennon Airport CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2017 2017
In 2017, Liverpool John Lennon Airport deployed Hotjar on its public website. Hotjar was implemented as a Customer Experience application to capture page level behavioral analytics, enabling session recordings and heatmaps across the site. The deployment focused on web channel instrumentation to support marketing and digital experience teams responsible for online customer journeys. Configuration included Hotjar session recordings, heatmaps, conversion funnels and on site feedback widgets to observe navigation flows and collect qualitative user feedback. The architecture relied on a client side Hotjar tracking snippet embedded in site templates, with instrumentation scoped to public pages and ticketing or booking touchpoints. Governance was managed by the airport web and digital analytics team, integrating Hotjar outputs into UX and conversion rate optimization workflows.
Customer Support CRM 2016 2016
Customer Support CRM 2016 2016
Digital Advertising Platform CRM 2014 2014
Marketing Analytics CRM 2014 2014
Marketing Analytics CRM 2017 2017
Marketing Automation CRM 2020 2020
Liverpool John Lennon Airport IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2014 2014
In 2014 Liverpool John Lennon Airport implemented Amazon EC2 under the Application Hosting and Computing Services category to host its public website. The Amazon EC2 deployment centralized compute for the airport's customer-facing web services, using virtual server instances to run web server processes and serve site content. Configuration reflects standard Application Hosting and Computing Services patterns, including instance provisioning, capacity management, and operating system level control to support the web application stack. Operational ownership was scoped to the airport IT and web operations teams, with the implementation focused on public website availability and content publishing rather than broader enterprise applications.
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2013 2013
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2020 2020
Liverpool John Lennon Airport CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2014 2014

IT Decision Makers and Key Stakeholders at Liverpool John Lennon Airport

First Name Last Name Title Function Department Email Phone
Customer Service and Accessibility Executive Manager Customer Service
Digital Marketing Executive CXO Marketing
Head of IT & Telecoms Director IT
Director, Airport Operations Director Operations
Show All Contacts

Apps Being Evaluated by Liverpool John Lennon Airport Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Liverpool John Lennon Airport IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Liverpool John Lennon Airport digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Liverpool John Lennon Airport Technographics
Liverpool John Lennon Airport is a Transportation organization based in United Kingdom, with around 200 employees and annual revenues of $435.0 million.
Liverpool John Lennon Airport operates a diverse technology stack with applications such as Zendesk Chat, Hotjar and Amazon EC2, covering areas like Chatbots and Conversational AI, Customer Experience and Application Hosting and Computing Services.
Liverpool John Lennon Airport has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Contentsquare and Amazon Web Services (AWS).
Liverpool John Lennon Airport recently adopted applications including Cloudflare CDN in 2022, Spotler Pure360 in 2020 and Amazon Elastic Load Balancing (ELB) in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Liverpool John Lennon Airport’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Liverpool John Lennon Airport’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Liverpool John Lennon Airport technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.