Lloyds Banking Group
25 Gresham St,
London, EC2V 7HN,
United Kingdom
London, EC2V 7HN,
United Kingdom
44 20 7626-1500
Banking and Financial Services
Lloyds Banking Group Technographics
Lloyds Banking Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lloyds Banking Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 61228 Lloyds Banking Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lloyds Banking Group has purchased the following applications: Onguard Credit Management for AR Automation in 2018, Temenos T24 for Core Banking in 2012, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lloyds Banking Group is running and its propensity to invest more and deepen its relationship with Visma , Satago , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lloyds Banking Group revenues, which have grown to $25.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lloyds Banking Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lloyds Banking Group Tech Stack and Enterprise Applications
Lloyds Banking Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visma | Legacy | Onguard Credit Management | AR Automation | ERP | n/a | 2018 | 2018 |
In 2018 Lloyds Banking Group implemented Onguard Credit Management to support order-to-cash and credit-management capabilities within its finance organization in the United Kingdom. The deployment is categorized under AR Automation and targeted receivables management and credit control workflows for corporate finance.
The implementation focused on the Onguard Credit Management module set, leveraging credit decisioning and credit limit administration alongside receivables orchestration functions typical of order-to-cash suites. Configuration emphasized policy-driven workflows and automated event triggers to drive collections activity and credit-controller tasking, aligning system behavior with corporate credit rules.
Operational coverage was centered on finance and receivables teams in the UK, embedding Onguard Credit Management into existing accounts receivable processes to standardize credit assessment and collection sequencing. Public references position the deployment as supporting order-to-cash processes, which implies coordinated data flows with billing, invoicing, and finance reporting systems without naming specific integration partners.
Governance measures implemented alongside the application included centralized credit policy configuration, role-based access for credit controllers, and workflow-based approvals to create auditability across credit decisions and collections actions. The narrative available in public sources emphasizes structural integration of Onguard Credit Management into Lloyds Banking Group finance controls rather than specific performance outcomes.
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AR Automation | ERP |
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2022 | 2022 |
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ERP Financial | ERP |
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2024 | 2024 |
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Payment Processing | ERP |
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2006 | 2007 |
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Lloyds Banking Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | VConn | 2012 | 2012 |
In 2012, Lloyds Banking Group implemented Temenos T24, a Core Banking application, with implementation partner VConn. The program targeted consolidation of core processing and account servicing to support retail and corporate banking operations.
The Temenos T24 deployment was configured to support core deposits, loans and lending, general ledger, payments processing, and customer data management, using product catalog configuration, interest and fee engines, real-time posting rules, and role based access controls to align with operations. Temenos T24 served as the central ledger and transaction hub, embedding standard core banking workflows and parameter-driven product definitions.
VConn led integration workstreams to connect Temenos T24 to channel front ends, payment switches, transaction monitoring, and regulatory reporting feeds, and to harmonize interfaces with finance and treasury processes. Operational coverage focused on retail banking, corporate banking, payments operations, and centralized finance teams, with Temenos T24 handling transaction lifecycle management and posting orchestration.
Governance was organized through a joint Lloyds Banking Group and VConn program office, with phased deployment waves, controlled data migration, cutover orchestration, and operational runbooks for incident and change management. Delivery was reported as successful and the program transitioned core transaction processing into Temenos T24.
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Lloyds Banking Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Lloyds Banking Group deployed LivePerson Conversational Cloud to add embedded web messaging and automated conversational capabilities to its public website, aligning the initiative with Chatbots and Conversational AI use cases. The implementation centers on the LivePerson Conversational Cloud platform as a cloud-hosted conversational layer delivering web messaging widgets and automated conversational agents for customer engagement.
Configuration work emphasized conversational agent design, intent classification and routing, session orchestration, and configured escalation paths for handover to human advisors. The LivePerson Conversational Cloud implementation includes conversation analytics and transcript capture for monitoring, conversational content management for scripted flows, and runtime orchestration to manage bot-to-agent transitions consistent with Chatbots and Conversational AI functional workflows.
Operational scope is focused on website-based digital customer engagement for Lloyds Banking Group in the United Kingdom, supporting customer service and digital engagement business functions. Governance practices observed center on centralized conversational governance and content controls, agent workflow integration for escalation, and operational monitoring through the platform’s analytics and reporting capabilities.
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Speech Recognition AI | AI-Powered Application |
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2025 | 2025 |
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Lloyds Banking Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Lloyds Banking Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Lloyds Banking Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Complaint Management | CRM |
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2012 | 2013 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2017 | 2017 |
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Lloyds Banking Group EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2013 | 2013 |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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Lloyds Banking Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Lloyds Banking Group Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Asset and Wealth Management | Investment Management |
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2011 | 2012 |
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Lloyds Banking Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2012 | 2012 |
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Master Data Management | PaaS |
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2024 | 2025 |
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Robotic Process Automation | PaaS |
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2015 | 2015 |
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Lloyds Banking Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Servers, Storage and Networking | IaaS |
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2016 | 2016 |
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Lloyds Banking Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Lloyds Banking Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Lloyds Banking Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lloyds Banking Group IT executives and key decision makers. This section highlights Lloyds Banking Group's latest recorded technology evaluations, including Microsoft Viva for Employee Experience on 2026-03-14, Adyen for Payment Processing on 2026-03-06, and PayPlug for Payment Processing on 2026-02-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lloyds Banking Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lloyds Banking Group Technographics
Lloyds Banking Group is a Banking and Financial Services organization based in United Kingdom,
with around 61228 employees and annual revenues of $25.41 billion.
Lloyds Banking Group operates a diverse technology stack with applications such as
Onguard Credit Management, Temenos T24 and LivePerson Conversational Cloud,
covering areas like AR Automation, Core Banking and Chatbots and Conversational AI.
Lloyds Banking Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visma, Temenos and LivePerson.
Lloyds Banking Group recently adopted applications including
Microsoft Azure Speech to Text in 2025, Oracle Cloud ERP in 2024 and Ataccama ONE MDM in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lloyds Banking Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lloyds Banking Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lloyds Banking Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.