Loadsmart
175 W. Jackson Blvd Suite 1400,
Chicago, 60604, IL,
United States
Chicago, 60604, IL,
United States
1 646-887-6278
Professional Services
Loadsmart Technographics
Loadsmart Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Loadsmart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Loadsmart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Loadsmart has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, Zendesk Chat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Loadsmart is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Loadsmart revenues, which have grown to $230.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Loadsmart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Loadsmart Tech Stack and Enterprise Applications
Loadsmart ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Loadsmart implemented Oracle NetSuite ERP to centralize and standardize core finance operations. The deployment is categorized as ERP Financial and was positioned to support accounting close and reporting across the finance organization.
Configuration emphasized ERP Financial modules aligned with the company accounting workflows, including general ledger, accounts payable, accounts receivable, fixed asset management, prepaid expense tracking, accruals, corporate credit card reconciliation, bank reconciliation, and month end journal processing. Financial reporting and vendor cost tracking capabilities were provisioned to support balance sheet and income statement review workflows and to maintain recurring monthly analytic reports and contract management tracking.
The implementation integrated with upstream order management processes and with banking and corporate card feeds to automate reconciliations and reduce manual touch points, while contract and vendor tracking workflows supported cross functional expense ownership. Role based access controls and transaction level controls were configured to reflect finance responsibilities, enabling Senior Accountant and Staff Accountant roles to manage reconciliations, approvals, and audit trails.
Governance was placed within Finance with a centralized month end cadence, documented policies and procedures, and an emphasis on process improvement and automation led by accounting staff. Training and support were organized for the Chicago finance location and cross functional partners to standardize close tasks, vendor cost tracking, and ongoing system stewardship using Oracle NetSuite ERP.
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Loadsmart AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Loadsmart implemented Zendesk Chat on their website. The deployment uses Zendesk Chat as their Chatbots and Conversational AI solution to provide customer-facing web chat for support and sales inquiry capture and to centralize real-time conversational engagement on public site pages.
The implementation centers on the Zendesk Chat web widget configured for real-time messaging, proactive chat triggers, and conversation transcript capture, reflecting standard Chatbots and Conversational AI capabilities. Configuration work included session handling, canned responses, and presence-based routing to direct inbound conversations to available agents and to preserve conversation history for follow-up.
Operationally the Zendesk Chat instance is hosted as a client-side widget across Loadsmart's web properties, serving customer service and sales front-line teams. Governance focused on chat workflow configuration and agent handling rules to embed conversational workflows into existing support processes and to standardize agent response behavior.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Loadsmart Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Loadsmart implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform across the company. The deployment centralized email, calendaring, document collaboration, and cloud storage to support core business functions including productivity, scheduling, and cross-team content collaboration.
The Google Workspace implementation included Gmail for corporate email, Google Calendar for scheduling, Google Drive and Shared Drives for cloud file storage, Google Docs, Sheets, and Slides for real-time co-authoring, and Google Meet for virtual meetings. Administrative configuration used the Google Workspace Admin console for user and group provisioning, role-based administration, and device management controls. Standard collaboration workflows such as shared folders, permissioned file sharing, and concurrent document editing were standard capabilities in use.
Governance was structured around centralized domain and account management with administrative roles and group policies to manage access and data sharing. Rollout focused on company-wide provisioning and standardization of user accounts and collaboration policies across teams. Loadsmart's Google Workspace (Formerly Google G-Suite) deployment aligns the Collaboration platform with enterprise administration controls and productivity workflows.
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Loadsmart CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Loadsmart ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Loadsmart PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2024 | 2024 |
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Loadsmart IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Loadsmart CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Loadsmart
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Loadsmart Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Loadsmart IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Loadsmart digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Loadsmart Technographics
Loadsmart is a Professional Services organization based in United States,
with around 400 employees and annual revenues of $230.0 million.
Loadsmart operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Loadsmart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Google.
Loadsmart recently adopted applications including
SS&C Blue Prism in 2024, Zoominfo Platform in 2022 and Salesforce Service Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Loadsmart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Loadsmart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Loadsmart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.