London South Bank University
London South Bank University Technographics
London South Bank University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by London South Bank University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1877 London South Bank University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that London South Bank University has purchased the following applications: Unit4 Business World for ERP Financial in 2020, MHR iTrent HR for Core HR in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems London South Bank University is running and its propensity to invest more and deepen its relationship with UNIT4 , Visa , MHR (formerly MidlandHR) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing London South Bank University revenues, which have grown to $251.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for London South Bank University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
London South Bank University Tech Stack and Enterprise Applications
London South Bank University ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Business World | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, London South Bank University implemented Unit4 Business World as its ERP Financial solution. The deployment was scoped to the LSBU Group finance function to provide a centralized platform for consolidated financial planning and statutory reporting.
Unit4 Business World was configured to support core financial ledger processing, budgeting and planning workflows and the production of monthly management accounts. The implementation explicitly supported rolling five year forecasts with integrated cashflow and student number forecasts, plus capital planning and investment appraisal processes, and provided oversight capabilities used by the Fees and Bursaries team.
The system was provisioned at group level and operates alongside existing finance tooling maintained by the university, including TM1, Agresso and QLx, without implying replacement of those named systems. Operational coverage included central finance, college-level finance teams within the LSBU Group and teams preparing consolidated reports for University and College Boards.
Governance changes aligned budget approval, forecasting cadence and capital expenditure workflows to Unit4 Business World data models, enabling the finance leadership to produce consolidated returns and management accounts and to support externally facing returns to ESFA, DfE, SFE and OFS.
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Expense Management | ERP |
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2020 | 2020 |
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London South Bank University HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, London South Bank University implemented MHR iTrent HR to consolidate Core HR functions for the university's HR organization. The deployment positioned MHR iTrent HR as the central system of record for employee lifecycle data, personnel administration and HR reporting across the institution.
Configured capabilities emphasized core employee records, position management, absence and leave tracking, payroll administration consistent with the university's HR/Payroll System usage, and built-in reporting and analytics. The HR Systems Manager served as the primary system administrator for MHR iTrent HR, handling configuration items, security roles, scheduled reporting, and provisioning of ad hoc analytics to HR stakeholders.
The implementation linked MHR iTrent HR with the university's other HR systems and internal data sources to support consolidated reporting and analytics needs of HR and campus stakeholders. Operational coverage focused on central HR services that provide data and workflows to faculties and administrative departments across the university.
Governance and operational processes centered on a dedicated HR Systems Manager who monitored HR data quality, ran specific analytics as requested by HR and other stakeholders, and maintained role-based access and reporting workflows. Routine data quality checks and a formalized reporting cadence were used to sustain data integrity and reliable HR information within MHR iTrent HR.
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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London South Bank University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, London South Bank University deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation uses Salesforce Chat within the Chatbots and Conversational AI category to provide web-based, real-time chat capabilities for student-facing inquiries and web triage.
The configuration centers on a web chat widget embedded in public pages, pre-chat capture forms, real-time agent presence and queuing, and session transcript capture for case or ticket creation. Salesforce Chat (formerly Salesforce Live Agent) was set up to enable live agent handoffs, scripted response templates, and skill-based routing to prioritize incoming sessions, reflecting standard chat and conversational workflow capabilities in this category.
Operationally the implementation is surfaced through the Salesforce platform console for agents and administrators, with administration focused on chat queue management, response scripting, and session monitoring. Governance tasks include configuring chat availability windows, defining escalation rules and handoff procedures, and maintaining archive access to chat transcripts for operational continuity and quality review.
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London South Bank University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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London South Bank University Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2018 | 2018 |
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London South Bank University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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London South Bank University EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2017 | 2018 |
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EPM | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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London South Bank University ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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London South Bank University PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2014 | 2014 |
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London South Bank University IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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London South Bank University CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2019 | 2019 |
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Extended Detection and Response (XDR) | CyberSecurity |
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2020 | 2020 |
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Vulnerability Management | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at London South Bank University
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director Of Planning, Information & Reporting | Director | IT | |
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Chief Financial Officer | CXO | Finance | |
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Group Director of People | Director | HR | |
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Director of Human resources | Director | HR | |
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Head of HR Operations | Director | HR | |
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Group Chief People Officer | CXO | HR | |
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IT Network Infrastructure | CXO | IT | |
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Architect Manager | Manager | Operations | |
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ICT Infrastructure Services Manager | Manager | Finance | |
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Group Director of IT Services | Director | IT | |
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Group Director of IT and Digital Transformation | Director | IT | |
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Head of Student Recruitment | Director | HR | |
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Head of Registry | Director | Finance | |
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Chief People Officer | CXO | HR | |
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Head of Procurement | Director | Procurement | |
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Group Financial Controller | Director | Finance | |
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Head of Finance Systems | Director | IT | |
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Head of Technical Support | Director | Finance | |
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Procurement Operations Manager | Manager | Procurement | |
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Group Chief Financial Officer | CXO | Finance | |
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Group Associate Director of Financial Services | Director | Finance | |
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Head of Financial Performance (Professional Service Functions) | Director | Finance | |
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Head of Planning and Performance | Director | Finance | |
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Apps Being Evaluated by London South Bank University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from London South Bank University IT executives and key decision makers. This section highlights London South Bank University's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2025-12-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the London South Bank University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-18 | London South Bank University | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD London South Bank University Technographics
London South Bank University is a Education organization based in United Kingdom,
with around 1877 employees and annual revenues of $251.0 million.
London South Bank University operates a diverse technology stack with applications such as
Unit4 Business World, MHR iTrent HR and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
London South Bank University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, MHR (formerly MidlandHR) and Salesforce.
London South Bank University recently adopted applications including
Sophos Managed Risk in 2024, Infinity Call Tracking in 2023 and Adobe Connect in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of London South Bank University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates London South Bank University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete London South Bank University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.