Lookers
Lookers House, 3 Etchells Rd, West Timperley, Timperley,
Altrincham, WA14 5XS,
United Kingdom
Altrincham, WA14 5XS,
United Kingdom
44 16 1291-0043
Automotive
Lookers Technographics
Lookers Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lookers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2310 Lookers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lookers has purchased the following applications: Zellis MyView for Employee Self Service in 2020, Kerridge k8 ERP for Distribution ERP in 2014, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lookers is running and its propensity to invest more and deepen its relationship with Zellis , Kerridge Commercial Systems Limited , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lookers revenues, which have grown to $2.67 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lookers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lookers Tech Stack and Enterprise Applications
Lookers HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Legacy | Zellis MyView | Employee Self Service | HCM | n/a | 2020 | 2020 |
In 2020, Lookers deployed Zellis MyView as an Employee Self Service portal available via a web-hosted dashboard and linked from the Lookers website. Zellis MyView serves as a centralized employee interface supporting HR and payroll interactions across the organization.
Configuration emphasized standard Employee Self Service capabilities, with Zellis MyView presenting payslip and payroll viewing, personal data management, absence and holiday requests, and benefits information through a role-based web UI. The implementation used SaaS-delivered web access with browser-based authentication and administrative controls typical for Employee Self Service deployments.
Operational scope covered Lookers employees across its United Kingdom locations, with business functions impacted including HR, payroll, and benefits administration. Access to Zellis MyView from the Lookers website enabled HR teams to centralize employee inquiries, process self-service submissions, and maintain personnel records within the application.
Governance aligned to HR-led administration for profile management and payroll visibility, and workflows were adapted to emphasize employee-initiated requests with HR approval paths for absence and benefits changes. Zellis MyView remains the primary Employee Self Service touchpoint for Lookers employees.
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Lookers ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kerridge Commercial Systems Limited | Legacy | Kerridge k8 ERP | Distribution ERP | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Lookers implemented Kerridge k8 ERP as its Distribution ERP to consolidate dealership accounting and finance workflows within Lookers Ford operations. The deployment emphasized core financial processes and month end controls to support accounting, banking, and stock reconciliation activities across the dealership finance function.
Kerridge k8 ERP was configured to support bank reconciliation, Bacs Chaps and cheque payment processing, bank statement entry and nominal ledger journals, purchase ledger invoice processing, sales ledger clearing and debt collection workflows. The implementation also covered inter company transaction handling, asset write downs, petty cash and expenses claims handling, stock and account reconciliations, production of varied management reports, and end of month routines.
Operational integrations included a custom Excel spreadsheet production process for uploading financial data directly into the Kerridge k8 ERP application, and procedural alignment with the Dealership Accountant for reporting and accounting controls. The rollout focused on dealership finance teams and management accounts within Lookers Ford, with treasury interactions for Bacs Chaps payments embedded in day to day accounting operations.
Governance and process workstreams accompanied the technical implementation, with the Dealership Accountant leading procedure improvements, and local management responsible for recruiting, training and performance reviews of staff operating the system. Configuration and procedural changes were intended to streamline month end duties and recurring reconciliation tasks while centralizing accounting workflows in Kerridge k8 ERP.
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Lookers AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Lookers deployed LivePerson Conversational Cloud on their website. LivePerson Conversational Cloud provides Chatbots and Conversational AI capabilities to handle web-based customer engagement across sales and service functions for the United Kingdom retail network. The implementation was embedded in the website channel to manage inbound customer messages, lead capture, and routine customer support interactions.
Configuration work emphasized automated messaging flows, natural language intent classification, session orchestration, and live agent handoff to align conversational routing with dealer sales and customer service workflows. Operational governance centered on conversation content management, escalation rules, and agent workflow integration for customer-facing teams, with monitoring and conversational analytics typical for Chatbots and Conversational AI implementations.
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Lookers Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Lookers Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Lookers CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Lookers ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Lookers PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Lookers IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Lookers
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Lookers Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lookers IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lookers digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lookers Technographics
Lookers is a Automotive organization based in United Kingdom,
with around 2310 employees and annual revenues of $2.67 billion.
Lookers operates a diverse technology stack with applications such as
Zellis MyView, Kerridge k8 ERP and LivePerson Conversational Cloud,
covering areas like Employee Self Service, Distribution ERP and Chatbots and Conversational AI.
Lookers has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zellis, Kerridge Commercial Systems Limited and LivePerson.
Lookers recently adopted applications including
Cox Automotive Modix in 2025, CodeTwo Email Signatures in 2022 and Microsoft Azure Monitor in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lookers’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lookers’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lookers technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.