L'Oréal UK
255 Hammersmith Road,
London, W6 8AZ,
United Kingdom
London, W6 8AZ,
United Kingdom
44 20 8762-4000
Consumer Packaged Goods
L'Oréal UK Technographics
L'Oréal UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by L'Oréal UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 L'Oréal UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that L'Oréal UK has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, SAP HCM Compensation for Compensation Management in 2014, SAP ERP ECC 6.0 - Credit Management for Credit Union Management in 2007 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems L'Oréal UK is running and its propensity to invest more and deepen its relationship with SAP , Zellis , Tamigo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing L'Oréal UK revenues, which have grown to $1.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for L'Oréal UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
L'Oréal UK Tech Stack and Enterprise Applications
L'Oréal UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017 L'Oréal UK implemented SAP S/4 HANA for ERP Financial to consolidate core finance processes and replace SAP ERP ECC 6.0. The SAP S/4 HANA deployment was positioned to centralize financial management functions across the UK and select European operations, supporting general ledger, accounts payable, accounts receivable, fixed asset accounting and financial reporting capabilities within the ERP Financial category.
The implementation scope covered three large UK distribution centres and retail counters that depended on the centralized SAP infrastructure hosted in a consolidated data centre in France. The project was executed over a six month period, sequencing a Windows infrastructure migration first followed by the SAP application migration, and managed a team of 20 SAP engineers with regular reporting into the CTO and stakeholder sponsorship across seven countries.
Architecturally the program relied on a consolidated data centre model and a new virtual environment using VMware, which reduced on premises server count from 200 to 40. The SAP S/4 HANA implementation interfaced with operational tooling and services maintained by the IT organisation, including ServiceNow for support workflows, warehouse handheld barcode readers and forklift scanners, automation projects such as smart robots and pickers, and logistics provider touchpoints with XPO and AKW, while network access was supported by an EMEA Meraki WiFi refresh.
Governance combined blended Waterfall and Agile delivery methods, with scrum teams for data and analytics work streams, meticulous cutover planning to protect retail counter availability, and tightly controlled downtime windows due to high operational risk. The program completed within the stated migration window, delivered server consolidation and helped realize stated licensing and infrastructure cost reductions from concurrent projects, while maintaining ongoing liaison between the UK IT technical team and country CIOs.
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ERP Financial | ERP |
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2017 | 2017 |
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Expense Management | ERP |
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2012 | 2012 |
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Expense Management | ERP |
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2009 | 2009 |
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L'Oréal UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM Compensation | Compensation Management | HCM | n/a | 2014 | 2014 |
In 2014, L'Oréal UK implemented SAP HCM Compensation as part of a broader SAP HR deployment spanning 34 European countries. The initiative explicitly targeted Compensation Management and encompassed Personnel Administration, Time & Attendance, compensation configuration, budget controls and ongoing tracking of personnel cost trends.
SAP HCM Compensation was configured to support compensation planning, merit and variable pay workflows, and budget allocation controls. Personnel Administration and Time & Attendance modules were implemented to provide employee master data and time reporting that feed compensation calculations and personnel cost trend analysis.
The deployment used a centralized SAP HCM instance with country specific localization and parameterization to balance standardization and statutory requirements across 34 countries. Data and process flows were structured to consolidate compensation, budget and personnel cost trend information for HR and finance reporting and planning.
Governance was organized around centralized templates with local configuration, documented approval workflows for compensation decisions, and controls for budget reconciliation and auditability. Rollout and operationalization emphasized local HR enablement, role based approval processes and embedded reporting to maintain consistent Compensation Management practices across the regional footprint.
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Core HR | HCM |
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2007 | 2008 |
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Core HR | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2007 | 2008 |
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Payroll | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2018 | 2018 |
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L'Oréal UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 - Credit Management | Credit Union Management | ERP Services and Operations | n/a | 2007 | 2007 |
In 2007 L'Oreal UK and Ireland implemented SAP ERP ECC 6.0 - Credit Management as part of a Credit Union Management deployment supporting Customer Care and Credit Manager operations. The SAP ERP ECC 6.0 - Credit Management implementation was scoped to manage the order to cash cycle for roughly 2,000 customer accounts across the UK and Ireland, with operational staffing in Dublin and London and governance tied to Customer Care leadership.
The implementation focused on core credit control capabilities, including credit risk review workflows, credit and reference checks, aged debt monitoring and collections orchestration. Configuration included order form management processes that sustained a 98 percent order accuracy service rate, and a direct debit collection mechanism that was introduced and adopted by 65 percent of accounts.
Over time the ECC credit management deployment was extended with complementary SAP modules and scheduling functionality, notably a rollout of SAP Calendar for order management covering 500 accounts, SAP FSCM for credit control in January 2011, and SAP C3 for customer service in January 2012. Operational extensions included a telesales function embedded within Customer Care to manage a 300 account segment and targeted customer satisfaction measurement executed in January 2011.
Governance and process changes accompanied the technical rollout, with team restructuring, new work practices, and monthly KPI scorecards to manage collections and service performance. Explicit outcomes recorded during the supported period include a reduction in aged debt from 20 percent to 8 percent over two years, sustained order accuracy at 98 percent, and broad adoption of direct debit, demonstrating tightened credit controls and operationalized collections workflows under the Credit Union Management implementation.
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L'Oréal UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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L'Oréal UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2009 | 2009 |
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L'Oréal UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2018 | 2018 |
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L'Oréal UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2020 | 2020 |
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L'Oréal UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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L'Oréal UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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L'Oréal UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2018 |
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L'Oréal UK PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2022 | 2022 |
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L'Oréal UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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L'Oréal UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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L'Oréal UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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L'Oréal UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at L'Oréal UK
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Director | Director | HR | |
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HR Business Partner | Manager | HR | |
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Chief HR Officer - UK and Ireland | CXO | HR | |
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Head Of Digital | Director | Finance | |
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E-Commerce Director | Director | Finance | |
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Tax Director UK & Ireland | Director | Finance | |
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CIO | CXO | Finance | |
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Head of Business Insights & Reporting UK&I | Director | Finance | |
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Reward and HRIS Director, UK&I | Director | HR | |
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EMEA BI Service Delivery Manager | Manager | IT | |
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Head of Digital Analytics and Measurement | Director | IT | |
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Senior Business Intelligence Manager | Manager | IT | |
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Head of Market Intelligence | Director | IT | |
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CFO - UK and Ireland | CXO | Finance | |
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Corporate Financial Controller | Director | Finance | |
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Head of Finance | Director | Finance | |
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Director IT | Director | Finance | |
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Apps Being Evaluated by L'Oréal UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from L'Oréal UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the L'Oréal UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD L'Oréal UK Technographics
L'Oréal UK is a Consumer Packaged Goods organization based in United Kingdom,
with around 3000 employees and annual revenues of $1.15 billion.
L'Oréal UK operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP HCM Compensation and SAP ERP ECC 6.0 - Credit Management,
covering areas like ERP Financial, Compensation Management and Credit Union Management.
L'Oréal UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
L'Oréal UK recently adopted applications including
DocuSign eSignature in 2021, Algonomy RichRelevance in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of L'Oréal UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates L'Oréal UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete L'Oréal UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.