LoyaltyOne
351 King St E, Suite 200,
Toronto, M5A 0L6, ON,
Canada
Toronto, M5A 0L6, ON,
Canada
1 416-228-6500
Professional Services
LoyaltyOne Technographics
LoyaltyOne Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LoyaltyOne and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 LoyaltyOne employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LoyaltyOne has purchased the following applications: SAP Concur Expense for Expense Management in 2012, Oracle Taleo Cloud Service for Recruiting, Applicant Tracking System in 2013, MicroStrategy ONE Analytics for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LoyaltyOne is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Fuel50 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LoyaltyOne revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LoyaltyOne intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LoyaltyOne Tech Stack and Enterprise Applications
LoyaltyOne ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2012 | 2012 |
In 2012, LoyaltyOne implemented SAP Concur Expense to establish a centralized Expense Management capability for Finance and executive travel workflows. The deployment supported executive expense reporting and invoice handling, with SAP Concur Expense used directly by Executive Assistants to prepare and submit complex expense reports and Concur invoicing entries on behalf of senior finance leaders.
Configuration emphasized delegated expense submission and policy enforcement, enabling assistants to capture travel itineraries, itemize receipts, and route approvals through predefined workflows. SAP Concur Expense was configured to accommodate complex domestic and international travel expenses, and to support executive preferences and corporate policy compliance within expense reporting and invoice processing.
Operational coverage extended across the Chief Financial Officer office and other senior Finance leaders, with tight coordination into Legal, Corporate Affairs and Human Resources for confidential activities. Administrative responsibilities reported in source signals included Concur invoicing administration alongside management of Condeco meeting room management and WebEx GoToMeeting platforms, indicating centralized administration of executive support tools rather than explicit technical integrations between those platforms.
Governance and day to day workflow were reinforced by role based access and administrative controls, weekly status cadences with the CFO, and documented next day folders and annotated calendars that kept executive itineraries and expense submissions aligned. The implementation narrative reflects a modality where SAP Concur Expense functioned as the primary Expense Management system for executive travel and invoicing processes within LoyaltyOne.
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LoyaltyOne HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Taleo Cloud Service | Recruiting, Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, LoyaltyOne implemented Oracle Taleo Cloud Service as the applicant tracking system powering its public careers site. LoyaltyOne implemented Oracle Taleo Cloud Service in 2013 as a cloud-hosted recruiting platform, categorized as Recruiting,Applicant Tracking System, used to publish job postings and capture candidate applications directly through the company website.
The deployment uses Oracle Taleo Cloud Service as a SaaS career portal integrated into LoyaltyOne's site to manage requisition publishing, candidate intake, resume parsing, candidate tracking, interview scheduling, and offer administration. Functional configuration focused on branded career site presentation, application form customizations, role based access provisioning for recruiters, hiring managers, and HR administrators, and standard applicant workflow orchestration.
Operational coverage centers on LoyaltyOne talent acquisition and HR teams, with the system supporting recruitment workflow orchestration, requisition approval routing, and candidate status governance. LoyaltyOne Oracle Taleo Cloud Service Recruiting,Applicant Tracking System is positioned to support core recruitment and applicant tracking business functions through a cloud career site integration and configured candidate lifecycle workflows.
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Succession and Leadership Planning | HCM |
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2017 | 2017 |
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LoyaltyOne Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014, LoyaltyOne implemented MicroStrategy ONE Analytics to consolidate Air Miles collector data and provide enterprise reporting across marketing and client services. The deployment targeted Analytics and BI use cases for campaign planning and consumer behavior analysis, centralizing reporting and interactive dashboards within MicroStrategy ONE Analytics.
The implementation emphasized interactive dashboards, ad hoc reporting, and campaign analytics workflows, with configuration to support pre/post and year over year comparisons. Data modeling and ETL routines were managed through SQL extracts and SAS processing, with Excel used for investigation and offline analysis to validate segments and hypotheses.
Air Miles collector data was consumed via SQL pipelines and SAS data processes into MicroStrategy, enabling segmentation, cohort analysis, and campaign-level scorecards that supported Client Services. The operational scope covered campaigns for BMO Air Miles credit card products, specifically acquisition and upsell, with outputs used by Client Services teams in Canada to execute and refine campaigns.
Governance centered on liaison between analytics and the internal Client Services team to operationalize insights into campaign execution, and processes were established for regular campaign analysis and reporting cadence. A focused project using the MicroStrategy ONE Analytics stack evaluated a commercial opportunity for Air Miles Cash and was presented to a client, and a separate crowdfunded charity pooling concept was developed and presented to Senior Leadership, winning a co-op case competition.
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LoyaltyOne Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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LoyaltyOne Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2018 | 2018 |
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LoyaltyOne CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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LoyaltyOne PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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LoyaltyOne IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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LoyaltyOne CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at LoyaltyOne
| First Name | Last Name | Title | Function | Department | Phone | |
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Associate Director Analytics | Director | IT | |
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Associate Vice President, Analytics and Marketing Solutions | VP | Marketing | |
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Director, Analytics & Insights | Director | Finance | |
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Associate Vice President, FP&A | VP | Finance | |
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Director, Finance | Director | Finance | |
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Associate Vice-President, Financial Planning and Analysis | VP | Finance | |
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Director, Planning & Financial Analysis | Director | Finance | |
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Finance Director | Director | Finance | |
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Director, Operations & Partner Integration, Business Technology | Director | IT | |
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Vice President and Corporate Controller | VP | Finance | |
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Chief People Officer | CXO | HR | |
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Vice President, Talent & Workplace | VP | HR | |
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Apps Being Evaluated by LoyaltyOne Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LoyaltyOne IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LoyaltyOne digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD LoyaltyOne Technographics
LoyaltyOne is a Professional Services organization based in Canada,
with around 1500 employees and annual revenues of $500.0 million.
LoyaltyOne operates a diverse technology stack with applications such as
SAP Concur Expense, Oracle Taleo Cloud Service and MicroStrategy ONE Analytics,
covering areas like Expense Management, Recruiting, Applicant Tracking System and Analytics and BI.
LoyaltyOne has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and MicroStrategy.
LoyaltyOne recently adopted applications including
DocuSign eSignature in 2023, Salesforce Sales Cloud in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LoyaltyOne’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LoyaltyOne’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LoyaltyOne technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.