Luna Park Sydney
1 Olympic Dr Milsons Point,
Sydney, 2061, NSW,
Australia
Sydney, 2061, NSW,
Australia
61 2 9922-6644
Leisure and Hospitality
Luna Park Sydney Technographics
Luna Park Sydney Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Luna Park Sydney and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Luna Park Sydney employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Luna Park Sydney has purchased the following applications: Visa Authorize.Net for Payment Processing in 2021, Flare HR Core HR for Core HR in 2019, dotdigital Live Chat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Luna Park Sydney is running and its propensity to invest more and deepen its relationship with Visa , PayPal , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Luna Park Sydney revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Luna Park Sydney intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Luna Park Sydney Tech Stack and Enterprise Applications
Luna Park Sydney ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Luna Park Sydney implemented Visa Authorize.Net for Payment Processing on its website. The deployment centralizes online payment authorization and settlement for web transactions including ticket sales and e-commerce checkout on the Luna Park Sydney site in Australia.
Visa Authorize.Net was configured to handle core payment processing functions including authorization and capture workflows, tokenization to minimize stored card data, and PCI aligned secure transmission of cardholder information. The implementation leveraged web API endpoints and hosted payment form patterns to reduce cardholder data exposure within the site front end.
Integration work focused on embedding Visa Authorize.Net into the website checkout layer, routing authorization requests from the public e-commerce flow to the gateway, and aligning settlement and reconciliation to the merchant account associated with the gateway. Operational coverage centers on online sales and reservation transactions processed through the Luna Park Sydney website.
Governance emphasized payments operations and finance controls for card data handling, reconciliation, and exception routing to operations teams. Visa Authorize.Net is the primary Payment Processing application for web transactions at Luna Park Sydney.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Luna Park Sydney HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Flare HR | Legacy | Flare HR Core HR | Core HR | HCM | n/a | 2019 | 2020 |
In 2019, Luna Park Sydney implemented Flare HR Core HR to centralize payroll and core HR operations. The deployment targeted payroll administration for up to 1,000 staff across Operations, Hospitality, Maintenance, Food & Beverage, Events and Corporate Functions, and was managed from the head office Finance team.
Flare HR Core HR was configured to support end to end payroll processing, new starter and termination workflows, variations and back pay calculations, annual, personal and long service leave calculations, Superannuation and PAYG withholding management, and Single Touch Payroll reporting. The configuration included compliance and ad hoc reporting capabilities and integration points to post payroll results into the organisation's General Ledger.
Operational integrations were explicit, with Flare HR operating alongside Kronos and Tanda for rostering and time capture and Preceda for payroll processing support, while employee inquiries were routed through the AskHR Helpdesk. Data flows focused on time and attendance synchronization, payroll calculation handoff, and statutory reporting feeds to satisfy Australian payroll legislation requirements.
Governance and operational ownership rested with the CFO and a dedicated Payroll Manager embedded in the Finance team, who administered the rostering platform and coordinated payroll across divisions. The implementation included on-site administration and end to end process review workstreams aimed at streamlining internal procedures while maintaining accuracy and compliance under the Core HR deployment.
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Time and Attendance | HCM |
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2019 | 2020 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Luna Park Sydney AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| dotdigital | Legacy | dotdigital Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Luna Park Sydney deployed dotdigital Live Chat on its public website to support guest engagement and online inquiries. The deployment uses dotdigital Live Chat within the Chatbots and Conversational AI category to provide web based conversational interfaces for leisure and hospitality customer interactions.
Configuration emphasized embedding a web chat widget, visitor session tracking, routing to staffed chat queues, canned responses and conversation transcript capture. The dotdigital Live Chat implementation included agent facing dashboards for guest services and marketing users, and configuration of basic automation to triage common queries. Conversation logs are stored for operational review and follow up.
Operational scope is the Luna Park Sydney website in Australia, supporting frontline customer service during park hours and online ticketing inquiry windows. Governance was established with support and marketing stakeholders owning chat workflows and response templates, enabling scripted escalation to offline channels when needed. The implementation is presented as an embedded site chat capability rather than a back office system change.
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Luna Park Sydney Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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Luna Park Sydney eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Luna Park Sydney CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2021 | 2021 |
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Luna Park Sydney ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Luna Park Sydney PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Luna Park Sydney IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Luna Park Sydney CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Luna Park Sydney
| First Name | Last Name | Title | Function | Department | Phone | |
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General Manager People and Culture Luna Park | Manager | HR | |
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Chief Financial Officer | CXO | Finance | |
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Finance Manager | Manager | Finance | |
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HR Business Partner & Talent Specialist | Manager | HR | |
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Payroll Manager | Manager | Finance | |
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People & Culture Business Partner | Manager | HR | |
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Apps Being Evaluated by Luna Park Sydney Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Luna Park Sydney IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Luna Park Sydney digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Luna Park Sydney Technographics
Luna Park Sydney is a Leisure and Hospitality organization based in Australia,
with around 1000 employees and annual revenues of $130.0 million.
Luna Park Sydney operates a diverse technology stack with applications such as
Visa Authorize.Net, Flare HR Core HR and dotdigital Live Chat,
covering areas like Payment Processing, Core HR and Chatbots and Conversational AI.
Luna Park Sydney has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visa, Flare HR and dotdigital.
Luna Park Sydney recently adopted applications including
dotdigital Live Chat in 2022, Slack Connect in 2022 and Visa Authorize.Net in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Luna Park Sydney’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Luna Park Sydney’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Luna Park Sydney technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.