Fort Wayne, 46804, IN,
United States
Lutheran Health Network Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Lutheran Health Network and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7200 Lutheran Health Network employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lutheran Health Network has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2009, Stericycle InQuicker for Online Meeting Scheduling in 2017, Adobe Marketo for Marketing Automation in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lutheran Health Network is running and its propensity to invest more and deepen its relationship with UKG , Stericycle , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lutheran Health Network revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lutheran Health Network intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2009 | 2009 |
In 2009, Lutheran Health Network implemented UKG Workforce Central (ex Kronos Workforce Central). The deployment established an enterprise Workforce Management footprint supporting the organization’s 7,200 employees across its U.S. hospital facilities, centralizing timekeeping and scheduling controls for clinical and nonclinical staff.
Configuration emphasized core Workforce Management capabilities, with UKG Workforce Central (ex Kronos Workforce Central) configured for time and attendance, shift scheduling, absence management, and employee self-service. The implementation surfaced a staff portal that consolidated benefits information, forms, learning and educational offerings, facility-specific updates, and links for apparel ordering alongside paystub access.
Operational integrations referenced in the employee portal include external paystub access via the Ultipro paysite, and authentication tied to the standard ID used across Kronos, ALC, and Outlook. These elements indicate shared credential workflows and point-to-point user access patterns between the workforce management environment and payroll and enterprise messaging systems.
Governance and support were operationalized through a centralized Employee Service Center that handled login and access issues, with published contact procedures for service escalation. The implementation impacted HR, payroll, workforce operations, and facility communications, with portal content and access controls coordinated across those functional owners.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stericycle | Legacy | Stericycle InQuicker | Online Meeting Scheduling | Collaboration | n/a | 2017 | 2017 |
In 2017, Lutheran Health Network implemented Stericycle InQuicker. The deployment placed Stericycle InQuicker as an embedded Online Meeting Scheduling interface on Lutheran Health Network's public website to support patient self-service appointment booking.
The implementation configured core Online Meeting Scheduling capabilities including real time appointment availability, patient intake and registration forms, automated confirmations and reminders, and waitlist or triage booking flows. Stericycle InQuicker was configured to represent multiple appointment types and scheduling rules, reflecting provider availability and service level distinctions within the scheduling catalog.
Operationally the solution was delivered as a web-embedded scheduling layer tied to Lutheran Health Network's patient access workflows, providing an external patient touchpoint for booking and intake. Implementation scope aligned with ambulatory access and front door scheduling use cases, with administrative interfaces for scheduling staff to manage slots, overrides, and patient communications.
Governance centered on scheduling policy configuration and user access for front desk and scheduling administrators, with workflow changes to route more appointment requests through the online channel and standardize intake data capture. The narrative describes Stericycle InQuicker as the Online Meeting Scheduling application used on Lutheran Health Network's website, supporting patient access and appointment orchestration.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Marketo | Marketing Automation | CRM | n/a | 2021 | 2021 |
In 2021, Lutheran Health Network implemented Adobe Marketo on its website to support digital marketing and patient engagement initiatives. The deployment uses Adobe Marketo as a Marketing Automation platform to manage web form capture, session tracking, email campaign orchestration, audience segmentation, and hosted landing page workflows, with Marketo tracking embedded directly into site pages to collect behavioral signals and form leads.
Operationally the Adobe Marketo implementation is scoped to the marketing and digital experience teams at Lutheran Health Network, centralizing campaign management, automated nurture flows, and audience segmentation for prospective patients and referral sources. Governance for the Marketing Automation environment emphasizes centralized campaign workflows, consent and compliance controls appropriate for healthcare marketing, and role-based access for content creation and campaign approvals, while the site-embedded Marketo modules drive real-time personalization and automated campaign triggers from web interactions.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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