M-Files
500 W 2nd Street, 19th Floor,
Austin, 78701, TX,
United States
Austin, 78701, TX,
United States
1 972-516-4210
Professional Services
M-Files Technographics
M-Files Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by M-Files and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 M-Files employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that M-Files has purchased the following applications: Workable ATS for Applicant Tracking System in 2021, Olark Live Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems M-Files is running and its propensity to invest more and deepen its relationship with Workable , Olark , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing M-Files revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for M-Files intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
M-Files Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, M-Files deployed Workable ATS, an Applicant Tracking System, to centralize external candidate intake and job publishing on its corporate careers pages. The implementation places Workable ATS on the M-Files website for job posting and application capture, routing applicants into the system for tracking and review. The rollout serves M-Files talent acquisition and HR teams across its United States operations for a company of approximately 600 employees.
Workable ATS was configured to use standard Applicant Tracking System capabilities including job requisition publishing from the careers site, candidate sourcing and application intake, screening and pipeline management, and interview scheduling workflows. Configuration emphasized recruiting process orchestration and role-based access controls to govern recruiter and hiring manager activities within Workable ATS. Integrations were explicitly stated only with the corporate website for careers and applicant capture.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, M-Files implemented Olark Live Chat on their website. The deployment positioned Olark Live Chat as a web-based engagement layer for external customer interactions and is categorized under Chatbots and Conversational AI.
The implementation focused on the Olark Live Chat web-embedded widget and standard conversational capabilities including real-time messaging, persistent chat transcripts, offline message capture and templated responses to standardize agent replies. Olark Live Chat was used to surface visitor context and conversation history to agents, supporting continuity across synchronous and asynchronous exchanges.
Operational coverage centered on M-Files customer support and sales teams handling incoming product inquiries and lead capture via the corporate website. Governance emphasized agent handoffs and transcript retention within existing web support workflows, while monitoring and quality controls targeted interaction quality and response practices.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, M-Files implemented Microsoft 365 in the Collaboration category. M-Files is a Professional Services company based in the United States with approximately 600 employees, and Microsoft 365 functions as the organization’s core Collaboration and productivity platform.
The deployment follows a cloud-hosted Microsoft 365 SaaS architecture and leverages core product capabilities typical for the category, including Exchange Online for email, SharePoint Online and OneDrive for document and content collaboration, and Microsoft Teams for synchronous collaboration and meetings. Configuration work focused on tenant provisioning, license assignment, mailbox and site provisioning, and structuring SharePoint site collections and document libraries to support professional services content and workflow patterns.
Operational coverage centers on enterprise collaboration functions such as document collaboration, knowledge management, internal communications and general productivity across business units. Governance emphasis for Microsoft 365 includes tenant administration, access controls, content lifecycle policies and user provisioning processes, and M-Files is using Microsoft 365 on their website as an observable implementation footprint.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at M-Files
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by M-Files Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from M-Files IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the M-Files digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD M-Files Technographics
M-Files is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $150.0 million.
M-Files operates a diverse technology stack with applications such as
Workable ATS, Olark Live Chat and Microsoft 365,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
M-Files has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workable, Olark and Microsoft.
M-Files recently adopted applications including
Workable ATS in 2021, Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of M-Files’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates M-Files’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete M-Files technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.