MAC Trailer
14599 Commerce St NE,
Alliance, 44601, OH,
United States
Alliance, 44601, OH,
United States
1 330-823-9900
Manufacturing
MAC Trailer Technographics
MAC Trailer Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MAC Trailer and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 MAC Trailer employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MAC Trailer has purchased the following applications: Metasystems Accelerated ERP for Manufacturing ERP in 2013, Microsoft 365 for Collaboration in 2018, Freshservice for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MAC Trailer is running and its propensity to invest more and deepen its relationship with Metasystems , Ticketmaster , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MAC Trailer revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MAC Trailer intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MAC Trailer Tech Stack and Enterprise Applications
MAC Trailer ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Metasystems | Legacy | Metasystems Accelerated ERP | Manufacturing ERP | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, MAC Trailer implemented Metasystems Accelerated ERP. Metasystems Accelerated ERP serves as a Manufacturing ERP supporting manufacturing, production engineering, and shop floor operations at the 900 employee manufacturer.
Implementation scope included responsibilities for process improvement using technology, creation of procedural documentation, and ongoing hardware and software troubleshooting and maintenance by the internal IT team. The deployment emphasized configuration of operational workflows and stabilization activities rather than purely administrative changes.
Configuration and modules were aligned to core Manufacturing ERP capabilities, including inventory control, bill of materials management, production scheduling, shop floor control, purchasing, and integrated reporting. Metasystems Accelerated ERP was configured to feed Crystal Reports and MS Access reporting, to support barcode-driven transactions with ABC Barcoding, and to link CAD artifact workflows to SolidWorks and SolidEdge through CADTalk.
The implementation coexisted and integrated with on-premises infrastructure and applications explicitly managed by IT, including VMWare virtualization, Exchange messaging, Active Directory identity services, Syspro and Syspro ShopClock shop floor time capture, SharePoint document collaboration, and several custom programs. Governance centered on documented process workflows, operational maintenance, and troubleshooting procedures to manage integrations and reporting flows across manufacturing and engineering functions.
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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MAC Trailer Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, MAC Trailer deployed Microsoft 365 as its enterprise Collaboration platform. The Microsoft 365 deployment is a cloud-hosted tenant delivering core productivity and collaboration services to the United States based manufacturer with approximately 900 employees, and the vendor footprint is visible on the company website where Microsoft 365 is used to surface content and collaboration features.
The implementation centers on standard Microsoft 365 capabilities including enterprise email, cloud document management, team messaging and meetings, cloud storage and Office productivity applications. Configuration emphasis included document libraries and shared workspaces for engineering and operations, unified communications for cross functional teams, and content publishing mechanisms to support website content workflows.
Operational coverage spans corporate functions including manufacturing operations support, sales and service collaboration, and corporate marketing where Microsoft 365 is used to coordinate content and communications. The deployment follows a cloud first architecture with centralized tenant administration, role based access controls and consolidated user provisioning to manage employee access across collaboration services.
Governance practices established administrative controls, content publishing workflows and basic compliance configuration to manage corporate content and external facing website material. The narrative reflects MAC Trailer, Microsoft 365, Collaboration and business function alignment, concentrating on collaboration architecture, functional modules and operational scope rather than specific vendor integrations.
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MAC Trailer ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, MAC Trailer implemented Freshservice for IT Service Management. The deployment established a cloud-hosted Freshservice instance to centralize IT service delivery across the manufacturer’s IT organization and support functions.
The Freshservice implementation emphasizes core IT Service Management capabilities, including incident management, a self-service portal and knowledge base, change tracking and asset management. Configuration focused on ticket lifecycle workflows, role-based access controls and automation of routine service requests to streamline help desk operations and support desk triage.
Freshservice is surfaced directly on MAC Trailer’s public website to provide a web-accessible service portal for employees and external contractors, enabling request intake and portal-based knowledge access. Governance centered on IT service ownership, defined escalation paths and configuration-driven workflow policies to align ITSM processes with manufacturing operations and facilities support.
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MAC Trailer IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at MAC Trailer
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by MAC Trailer Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MAC Trailer IT executives and key decision makers. This section highlights MAC Trailer's latest recorded technology evaluations, including CDK Global DMS for Dealership Management on 2024-06-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MAC Trailer digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-24 | MAC Trailer | Evaluated | CDK Global | CDK Global DMS | Dealership Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD MAC Trailer Technographics
MAC Trailer is a Manufacturing organization based in United States,
with around 900 employees and annual revenues of $120.0 million.
MAC Trailer operates a diverse technology stack with applications such as
Metasystems Accelerated ERP, Microsoft 365 and Freshservice,
covering areas like Manufacturing ERP, Collaboration and IT Service Management.
MAC Trailer has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Metasystems, Microsoft and Freshworks.
MAC Trailer recently adopted applications including
Ticketmaster in 2023, Freshservice in 2021 and GoDaddy in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MAC Trailer’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MAC Trailer’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MAC Trailer technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.