MACOM Technology Solutions Holdings Inc
100 Chelmsford Street,
Lowell, 01851, MA,
United States
Lowell, 01851, MA,
United States
1 978-656-2500
Manufacturing
MACOM Technology Solutions Holdings Inc Technographics
MACOM Technology Solutions Holdings Inc Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MACOM Technology Solutions Holdings Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 MACOM Technology Solutions Holdings Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MACOM Technology Solutions Holdings Inc has purchased the following applications: LiveHelpNow Live Chat for Chatbots and Conversational AI in 2014, Microsoft 365 for Collaboration in 2019, Jahia Content Management System for Web Content Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MACOM Technology Solutions Holdings Inc is running and its propensity to invest more and deepen its relationship with LiveHelpNow , Microsoft , Jahia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MACOM Technology Solutions Holdings Inc revenues, which have grown to $675.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MACOM Technology Solutions Holdings Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MACOM Technology Solutions Holdings Inc Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, MACOM Technology Solutions Holdings Inc deployed LiveHelpNow Live Chat on its public website. MACOM implemented LiveHelpNow Live Chat, a Chatbots and Conversational AI solution, to provide web based visitor assistance supporting customer service and online sales engagement.
The deployment centers on an embedded front end chat widget alongside a backend agent console, leveraging typical Chatbots and Conversational AI capabilities such as automated greetings, canned responses, chat routing, session transfer, and basic interaction analytics. Configuration work focused on chat window branding, role based agent access, and queue separation to direct inquiries to sales or technical support teams.
Operational coverage is the corporate website and customer facing teams, with chat workflows integrated into existing support and sales processes. Governance is organized around centralized administration of user accounts, response templates, and reporting views to maintain consistent service levels and to align online chat handling with established support procedures.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, MACOM Technology Solutions Holdings Inc implemented Microsoft 365 as its primary Collaboration platform. The deployment is referenced on the company website and serves as the central collaboration layer for the organization.
Microsoft 365 was configured to deliver core collaboration capabilities including Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous and asynchronous team collaboration, OneDrive for personal file sync, and the Office desktop and web applications for productivity. Configuration work focused on tenant-level policy settings, mailbox and site provisioning workflows, and document co-authoring and version control to standardize collaboration across teams. The Microsoft 365 tenant was used to centralize content repositories and communication channels into a unified collaboration fabric.
The implementation covered enterprise collaboration across corporate functions such as IT, engineering, product, and marketing, supporting knowledge worker workflows and cross-functional project teams. Identity and access controls were applied through cloud identity management and role-based access to enforce security and conditional access requirements. Integration activity centered on consolidating email and document storage into the Microsoft 365 environment rather than custom external system integrations.
Governance was executed through centralized tenant administration, information governance policies, and staged user provisioning workflows to align with corporate security and compliance needs. Operational controls included Teams and SharePoint site lifecycle procedures, standard naming and classification conventions, and administrative delegation to manage ongoing collaboration governance.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jahia | Legacy | Jahia Content Management System | Web Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, MACOM Technology Solutions Holdings Inc implemented Jahia Content Management System on its corporate website. The implementation uses Jahia Content Management System within the Web Content Management category to centralize authoring, templating, and publishing of public-facing product and corporate content.
The deployment is structured as a CMS-driven web publishing layer that provides a unified content repository and page template engine, enabling role-based authoring and staged publishing workflows for marketing and corporate communications teams. The Jahia Content Management System configuration emphasizes modular content components, WYSIWYG editing, reusable templates, asset versioning, and editorial governance including approval routing and access controls, positioning the CMS as the primary platform for web content operations, marketing, and product communications.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2004 | 2004 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Loss Prevention | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at MACOM Technology Solutions Holdings Inc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by MACOM Technology Solutions Holdings Inc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD MACOM Technology Solutions Holdings Inc Technographics
MACOM Technology Solutions Holdings Inc is a Manufacturing organization based in United States,
with around 1200 employees and annual revenues of $675.0 million.
MACOM Technology Solutions Holdings Inc operates a diverse technology stack with applications such as
LiveHelpNow Live Chat, Microsoft 365 and Jahia Content Management System,
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
MACOM Technology Solutions Holdings Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveHelpNow, Microsoft and Jahia.
MACOM Technology Solutions Holdings Inc recently adopted applications including
Salesforce Sales Cloud in 2021, Amazon CloudFront in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MACOM Technology Solutions Holdings Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MACOM Technology Solutions Holdings Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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