Madrid City Hall
Madrid City Hall Technographics
Madrid City Hall Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Madrid City Hall and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Madrid City Hall employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Madrid City Hall has purchased the following applications: Indra iSafety Dispatch for Computer Aided Dispatch in 2006, ReadSpeaker Text to Speech for Natural Language Processing in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Madrid City Hall is running and its propensity to invest more and deepen its relationship with Indra Sistemas , ReadSpeaker Holding , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Madrid City Hall revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Madrid City Hall intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Madrid City Hall Tech Stack and Enterprise Applications
Madrid City Hall ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Indra Sistemas | Legacy | Indra iSafety Dispatch | Computer Aided Dispatch | ERP Services and Operations | n/a | 2006 | 2007 |
In 2006, Madrid City Hall contracted Indra Sistemas to implement Indra iSafety Dispatch. The deployment implemented Indra iSafety Dispatch, a Computer Aided Dispatch platform, for the city's Centro Integrado de Seguridad y Emergencias (CISEM) to unify 112, police, fire, mobility and medical response operations.
The implementation configured core Computer Aided Dispatch capabilities common to municipal emergency centers, including emergency call intake and 112 call handling, incident management and shared incident records, resource allocation and dynamic dispatch consoles, and geospatial situational awareness for operational commanders. Indra iSafety Dispatch was tailored to municipal workflows to support multi-agency coordination and concurrent incident queuing across departments.
Operational integration connected the CISEM 112 call center with municipal police, fire, mobility and medical response units, enabling coordinated dispatching and information sharing across agencies. The Spain deployment began with a 2006 contract and the system went live in 2007, establishing a centralized operational hub for city emergency services.
Governance centered on centralized operations at CISEM with standardized incident handling procedures and cross-agency workflow orchestration to support unified response. The rollout delivered coordinated incident handling and reduced response times across municipal emergency services as reported following go live.
|
 |
|
|
Emergency Management | ERP Services and Operations |
|
2006 | 2007 |
|
Madrid City Hall AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadSpeaker Holding | Legacy | ReadSpeaker Text to Speech | Natural Language Processing | AI-Powered Application | n/a | 2016 | 2016 |
|
Madrid City Hall Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
Collaboration | Collaboration |
|
2024 | 2024 |
|
Madrid City Hall Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2011 | 2011 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
Madrid City Hall SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Traffic Management | SCM |
|
2019 | 2020 |
|
Madrid City Hall CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2024 | 2024 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
Madrid City Hall ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2023 | 2023 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2023 | 2023 |
|
Madrid City Hall PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2011 | 2011 |
|
|
|
|
|
Apps Development | PaaS |
|
2017 | 2017 |
|
|
|
|
|
CPaaS (Communication Platform as a Service) | PaaS |
|
2025 | 2025 |
|
|
|
|
|
Transactional Email | PaaS |
|
2023 | 2023 |
|
|
|
|
|
Transactional Email | PaaS |
|
2023 | 2023 |
|
|
|
|
|
Transactional Email | PaaS |
|
2024 | 2024 |
|
Madrid City Hall IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
Madrid City Hall CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2023 | 2023 |
|
Madrid City Hall Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Mass Notification System | Physical Security |
|
2006 | 2007 |
|
Madrid City Hall Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Workplace & Communications MSP | Managed Services Provider (MSP) |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Madrid City Hall
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Madrid City Hall Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Madrid City Hall IT executives and key decision makers. This section highlights Madrid City Hall's latest recorded technology evaluations, including SymphonyAI Sensa NetReveal for AML, Fraud and Compliance on 2025-06-27 and Nice Actimize for AML, Fraud and Compliance on 2025-06-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Madrid City Hall digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-27 | Madrid City Hall | Evaluated | SymphonyAI | SymphonyAI Sensa NetReveal | AML, Fraud and Compliance | TRM |
| 2025-06-23 | Madrid City Hall | Evaluated | Nice Systems | Nice Actimize | AML, Fraud and Compliance | TRM |
FAQ - APPS RUN THE WORLD Madrid City Hall Technographics
Madrid City Hall is a Government organization based in Spain,
with around 1000 employees and annual revenues of $250.0 million.
Madrid City Hall operates a diverse technology stack with applications such as
Indra iSafety Dispatch, ReadSpeaker Text to Speech and Cisco Webex Meetings,
covering areas like Computer Aided Dispatch, Natural Language Processing and Audio Video and Web Conferencing.
Madrid City Hall has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Indra Sistemas, ReadSpeaker Holding and Cisco Systems.
Madrid City Hall recently adopted applications including
Atos Eviden Lifelink in 2025, Google Workspace (Formerly Google G-Suite) in 2024 and Intuit Mailchimp in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Madrid City Hall’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Madrid City Hall’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Madrid City Hall technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.