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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Mahanagar Gas
Location
MGL House Block G-33 Bandra-Kurla Complex Bandra (East),
Mumbai, 400051,
India
Website
https://www.mahanagargas.com/
Phone
91 22 6678 5000
Artw industry
Utilities
Employee
Revenue

Mahanagar Gas Technographics

Mahanagar Gas Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Mahanagar Gas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 493 Mahanagar Gas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Mahanagar Gas has purchased the following applications: Surbo for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2021, Twilio Sendgrid for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Mahanagar Gas is running and its propensity to invest more and deepen its relationship with Surbo , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Mahanagar Gas revenues, which have grown to $477.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mahanagar Gas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Mahanagar Gas Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Surbo Legacy Surbo Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Mahanagar Gas implemented Surbo on its corporate website. The deployment uses Surbo as a Chatbots and Conversational AI solution to provide front line conversational access to web visitors and to automate routine digital inquiries. Surbo on the website is configured as an embedded conversational interface, employing category aligned capabilities such as intent classification, natural language understanding, scripted dialogue flows, FAQ automation, and form based lead capture. The implementation emphasizes session state tracking and conversational context to route user journeys through guided workflows and answer common customer questions without manual intervention. Operational scope is limited to the public website and digital customer engagement, supporting customer service and self service information delivery through the web channel. Conversation analytics and interaction logs are retained to inform iterative tuning of response templates and intent models, consistent with standard Chatbots and Conversational AI operations. Governance for the Surbo deployment is positioned around centralized configuration and content management, maintained by the digital experience team to update dialogue scripts and FAQ content. The narrative centers on web embedded conversational capabilities provided by Surbo, reflecting Mahanagar Gas Application Chatbots and Conversational AI usage for online customer interactions.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
Collaboration Collaboration 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Twilio Legacy Twilio Sendgrid Transactional Email PaaS n/a 2017 2017
Transactional Email PaaS 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2019 2019
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
IT Decision Makers and Key Stakeholders at Mahanagar Gas
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Mahanagar Gas Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Mahanagar Gas Technographics

Mahanagar Gas is a Utilities organization based in India, with around 493 employees and annual revenues of $477.8 million.

Mahanagar Gas operates a diverse technology stack with applications such as Surbo, Microsoft 365 and Twilio Sendgrid, covering areas like Chatbots and Conversational AI, Collaboration and Transactional Email.

Mahanagar Gas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Surbo, Microsoft and Twilio.

Mahanagar Gas recently adopted applications including CodeTwo Email Signatures in 2022, Amazon S3 in 2022 and Amazon CloudFront in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Mahanagar Gas’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Mahanagar Gas’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Mahanagar Gas technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.