AI Buyer Insights:

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

Mahanagar Gas
Location
MGL House Block G-33 Bandra-Kurla Complex Bandra (East),
Mumbai, 400051,
India
Website
https://www.mahanagargas.com/
Phone
91 22 6678 5000
Artw industry
Utilities
Employee
Revenue

Mahanagar Gas Technographics

Mahanagar Gas Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Mahanagar Gas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 493 Mahanagar Gas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Mahanagar Gas has purchased the following applications: Surbo for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2021, Twilio Sendgrid for Transactional Email in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Mahanagar Gas is running and its propensity to invest more and deepen its relationship with Surbo , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Mahanagar Gas revenues, which have grown to $477.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mahanagar Gas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Mahanagar Gas Tech Stack and Enterprise Applications

Mahanagar Gas AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Surbo Legacy Surbo Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Mahanagar Gas implemented Surbo on its corporate website. The deployment uses Surbo as a Chatbots and Conversational AI solution to provide front line conversational access to web visitors and to automate routine digital inquiries. Surbo on the website is configured as an embedded conversational interface, employing category aligned capabilities such as intent classification, natural language understanding, scripted dialogue flows, FAQ automation, and form based lead capture. The implementation emphasizes session state tracking and conversational context to route user journeys through guided workflows and answer common customer questions without manual intervention. Operational scope is limited to the public website and digital customer engagement, supporting customer service and self service information delivery through the web channel. Conversation analytics and interaction logs are retained to inform iterative tuning of response templates and intent models, consistent with standard Chatbots and Conversational AI operations. Governance for the Surbo deployment is positioned around centralized configuration and content management, maintained by the digital experience team to update dialogue scripts and FAQ content. The narrative centers on web embedded conversational capabilities provided by Surbo, reflecting Mahanagar Gas Application Chatbots and Conversational AI usage for online customer interactions.
Mahanagar Gas Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
In 2021, Mahanagar Gas implemented Microsoft 365 to centralize Collaboration and corporate productivity across the organization. The deployment is provisioned as a cloud tenant supporting email, document collaboration, and internal communications for the 493-employee utilities provider. The company is also using Microsoft 365 on its public website, indicating web based surface areas that rely on Microsoft 365 services for content or user interaction. The Microsoft 365 implementation aligns with standard Collaboration capabilities, including hosted email and calendaring, synchronous communication and meetings, cloud document storage and team sites, and desktop and web Office applications. Operational coverage is focused on corporate functions and internal collaboration workflows, with tenant level administration, centralized identity and access controls, and information governance constructs such as document libraries and collaboration permissions. The configuration emphasizes cloud native Collaboration modules and administrative controls to manage user access and content lifecycle within the Microsoft 365 environment.
Collaboration Collaboration 2022 2022
Mahanagar Gas PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Twilio Legacy Twilio Sendgrid Transactional Email PaaS n/a 2017 2017
In 2017, Mahanagar Gas implemented Twilio Sendgrid for Transactional Email on its public website. Mahanagar Gas integrated Twilio Sendgrid to serve as the website transactional messaging layer, handling customer-facing notifications and confirmation emails generated by site workflows. The implementation used core Transactional Email capabilities such as SMTP relay and API-based message dispatch, template management, and delivery event handling via webhooks to return delivery and bounce events to the website backend. Operational scope was focused on web channel messaging for customer interactions originating from the site, with governance practices addressing template control, suppression list management, and centralized sender identity to align communications with corporate policy.
Transactional Email PaaS 2019 2019
Mahanagar Gas IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2019 2019
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2022 2022

IT Decision Makers and Key Stakeholders at Mahanagar Gas

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Mahanagar Gas Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mahanagar Gas IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mahanagar Gas digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Mahanagar Gas Technographics
Mahanagar Gas is a Utilities organization based in India, with around 493 employees and annual revenues of $477.8 million.
Mahanagar Gas operates a diverse technology stack with applications such as Surbo, Microsoft 365 and Twilio Sendgrid, covering areas like Chatbots and Conversational AI, Collaboration and Transactional Email.
Mahanagar Gas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Surbo, Microsoft and Twilio.
Mahanagar Gas recently adopted applications including CodeTwo Email Signatures in 2022, Amazon S3 in 2022 and Amazon CloudFront in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mahanagar Gas’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Mahanagar Gas’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mahanagar Gas technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.