List of Surbo Customers

Value First Technologies

Near Emirates Metro Station Office 904, Floor 9, Al Safa Tower, Sheikh Zayed Road,
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Distribution

$3M

Since 2010, our global team of researchers has been studying Surbo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Surbo for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Surbo for Chatbots and Conversational AI include: Nuvoco Vistas Corporation, a India based Manufacturing organisation with 2867 employees and revenues of $1.25 billion, Alankit, a India based Banking and Financial Services organisation with 3000 employees and revenues of $750.0 million, Mahanagar Gas, a India based Utilities organisation with 493 employees and revenues of $477.8 million, Vatika Group, a India based Construction and Real Estate organisation with 1300 employees and revenues of $300.0 million, DTDC Express, a India based Transportation organisation with 15914 employees and revenues of $236.0 million and many others.

Contact us if you need a completed and verified list of companies using Surbo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Surbo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Alankit	Professional Services	2650	$17M	India	Surbo	Surbo	Chatbots and Conversational AI	2022	n/a	In 2022, Alankit deployed Surbo on its public website as a customer-facing conversational interface. The deployment positions Surbo within the Chatbots and Conversational AI category to deliver web-embedded chat interactions for customers and prospects. The implementation is focused on the web channel and visible on the corporate site rather than internal automation systems. Surbo was configured to provide guided conversational flows, intent recognition, FAQ automation, and lead capture workflows consistent with Chatbots and Conversational AI capabilities. The implementation uses a website-embedded chat widget to render conversations and relies on the application layer for intent routing and slot collection. Conversation content and flow logic were organized into topic-driven dialogs to standardize responses and enable handoff to human agents when required. Operationally the Surbo deployment is scoped to Alankit's public website and impacts customer support and sales functions by enabling self-service interactions and contact capture. Governance responsibilities include conversational script management and escalation rules to human agents, aligning content ownership across support and marketing teams. Surbo is documented on Alankit's site as the companys Surbo application in the Chatbots and Conversational AI category for 2022.
Alankit	Banking and Financial Services	3000	$750M	India	Surbo	Surbo	Chatbots and Conversational AI	2021	n/a	In 2021, Alankit deployed Surbo on its corporate website to deliver a web-based conversational layer for customer engagement. The deployment places Surbo in the Chatbots and Conversational AI category and targets self-service and digital inquiries from retail and corporate customers visiting alankit.com. Surbo was implemented as an embedded website chat interface providing intent classification, guided conversational workflows, FAQ automation, and lead capture capabilities, reflecting standard Chatbots and Conversational AI functionality. Configuration efforts emphasized site-level conversational flows, escalation paths to human support, session context management, and an administrative console for ongoing script and content updates. Operational coverage is focused on digital customer service and online sales channels, with the solution running on Alankit's public website across India. Governance and rollout activities centered on conversational content ownership, agent escalation workflows, and staged updates to conversation scripts and knowledge content to align the chatbot with customer service and marketing processes.
ART Housing Finance	Banking and Financial Services	400	$70M	India	Surbo	Surbo	Chatbots and Conversational AI	2019	n/a	In 2019, ART Housing Finance deployed Surbo on its public website. Surbo is implemented as a customer-facing conversational layer in the Chatbots and Conversational AI category, providing automated web interactions to support customer engagement and lead capture workflows. Surbo is configured to run guided conversations, FAQ automation, and structured form capture, reflecting common Chatbots and Conversational AI capabilities such as intent recognition, entity extraction, and slot filling. The implementation uses Surbo to qualify inbound inquiries, guide prospective borrowers through product and eligibility questions, and capture contact information for follow up. The deployment is delivered as a web-embedded widget on arthfc.com, covering front-office digital channels and public site touchpoints. Operational scope centers on customer service and sales intake functions, with marketing controlling conversation scripts for campaign-driven capture. Governance focuses on conversational content management, iterative script tuning, and defined escalation paths to human agents or telephone contact points. Rollout appears organized around incremental script updates and channel alignment rather than heavy back-office reengineering.
	Transportation	15914	$236M	India	Surbo	Surbo	Chatbots and Conversational AI	2023	n/a
	Construction and Real Estate	2037	$45M	India	Surbo	Surbo	Chatbots and Conversational AI	2024	n/a
	Utilities	493	$478M	India	Surbo	Surbo	Chatbots and Conversational AI	2019	n/a
	Banking and Financial Services	1250	$26M	India	Surbo	Surbo	Chatbots and Conversational AI	2020	n/a
	Manufacturing	2867	$1.3B	India	Surbo	Surbo	Chatbots and Conversational AI	2021	n/a
	Professional Services	10	$2M	Thailand	Surbo	Surbo	Chatbots and Conversational AI	2020	n/a
	Government	790	$100M	Thailand	Surbo	Surbo	Chatbots and Conversational AI	2020	n/a

Showing 1 to 10 of 13 entries

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FAQ - APPS RUN THE WORLD Surbo Coverage

Surbo is a Chatbots and Conversational AI solution from Surbo.

Companies worldwide use Surbo, from small firms to large enterprises across 21+ industries.

Organizations such as Nuvoco Vistas Corporation, Alankit, Mahanagar Gas, Vatika Group and DTDC Express are recorded users of Surbo for Chatbots and Conversational AI.

Companies using Surbo are most concentrated in Manufacturing, Banking and Financial Services and Utilities, with adoption spanning over 21 industries.

Companies using Surbo are most concentrated in India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Surbo across Americas, EMEA, and APAC.

Companies using Surbo range from small businesses with 0-100 employees - 23.08%, to mid-sized firms with 101-1,000 employees - 23.08%, large organizations with 1,001-10,000 employees - 46.15%, and global enterprises with 10,000+ employees - 7.69%.

Customers of Surbo include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Surbo customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.

List of Surbo Customers

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Buyer Intent: Companies Evaluating Surbo

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Q1. What is Surbo used for?

Q2. Who uses Surbo for Chatbots and Conversational AI?

Q3. Which companies use Surbo?

Q4. What is the industry breakdown of companies using Surbo?

Q5. What is the country breakdown of companies using Surbo?

Q6. What is the breakdown by employee size of companies using Surbo?

Q7. What is the breakdown by revenue of companies using Surbo?

Q8. How can I get the full list of companies using Surbo?