Mumbai, 400018,
India
Mahindra Holidays & Resorts India Technographics
Mahindra Holidays & Resorts India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mahindra Holidays & Resorts India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4643 Mahindra Holidays & Resorts India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mahindra Holidays & Resorts India has purchased the following applications: iSOLUS ATTENDANCE for Time and Attendance in 2010, Tawk.to for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mahindra Holidays & Resorts India is running and its propensity to invest more and deepen its relationship with Solus Security Systems , Tawk.to , Haptik or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mahindra Holidays & Resorts India revenues, which have grown to $270.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mahindra Holidays & Resorts India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mahindra Holidays & Resorts India Tech Stack and Enterprise Applications
Mahindra Holidays & Resorts India HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Solus Security Systems | Legacy | iSOLUS ATTENDANCE | Time and Attendance | HCM | n/a | 2010 | 2010 |
In 2010, Mahindra Holidays & Resorts India deployed iSOLUS ATTENDANCE as a Time and Attendance solution across its resort network. The deployment used Solus Security Systems iSOLUS ATTENDANCE to centralize employee attendance and access control across more than 50 Club Mahindra locations in India.
The implementation comprised biometric and card based time and attendance capture, access control capability, and centralized reporting to support HR attendance workflows. iSOLUS ATTENDANCE consolidated site level event records into a central store for reporting and reconciliation, enabling uniform attendance data across resorts.
Operational coverage focused on HR and time and attendance processes in the India region, with the solution instrumented at resort sites and integrated into centralized reporting workflows. The scope emphasized resort operations and local HR teams as primary system users and data consumers.
Governance during rollout standardized attendance policies and access rules across sites and established centralized reporting controls. The system has been in use since 2010 and is reported to have delivered centralized reporting and improved attendance accuracy across Club Mahindra locations.
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Mahindra Holidays & Resorts India AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Mahindra Holidays & Resorts India implemented Tawk.to on its public website, clubmahindra.com, deploying the Tawk.to chat interface as a customer-facing engagement channel. The implementation centers on the Chatbots and Conversational AI category and positions Tawk.to as the primary web-embedded conversational layer for real-time visitor interaction and asynchronous messaging.
Tawk.to is configured to deliver standard Chatbots and Conversational AI capabilities such as a live chat widget, real-time visitor monitoring, predefined response templates, offline messaging capture, and chat transcript retention. The configuration emphasizes agent-facing dashboards and conversational workflows that enable front-line staff to handle inquiries, escalate complex requests, and maintain response consistency through scripted replies and routing logic.
Operational coverage is focused on the corporate website and the customer service and reservations functions, with front-office contact center and guest relations teams operating agent accounts and conversation queues. Governance elements inferred from the deployment include template management, agent access controls, and documented escalation rules to support consistent handling of inquiries across online sales and guest support workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Mahindra Holidays & Resorts India Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Mahindra Holidays & Resorts India implemented Microsoft 365 as its Collaboration platform. The deployment is reported as being used on their website and to support internal collaboration across the organization.
Microsoft 365 deployment centered on standard Collaboration modules including Exchange Online for enterprise email, SharePoint Online for intranet and document management, OneDrive for Business for personal file storage, Teams for synchronous collaboration, and Office desktop and web applications for productivity. These components were configured to support document authoring, version control, team chat, meetings, and shared calendars consistent with Collaboration best practices.
The implementation connected Microsoft 365 content workflows to the corporate web presence, enabling editorial publishing and content staging through SharePoint authored assets and Office generated content used on the website. Integrations focused on content handoff and publishing pipelines between collaboration tools and the public site, keeping content governance within the Microsoft 365 environment.
Governance emphasized Microsoft 365 identity and access controls to manage permissions and approval workflows, with role based access for editorial, marketing, and corporate communications staff. Operational scope included cross functional business functions such as marketing, corporate communications, and IT collaboration, with the Microsoft 365 platform serving as the central Collaboration layer for content and team productivity.
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Mahindra Holidays & Resorts India Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Mahindra Holidays & Resorts India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Mahindra Holidays & Resorts India ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Mahindra Holidays & Resorts India PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Mahindra Holidays & Resorts India IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Mahindra Holidays & Resorts India Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Access Control System | Physical Security |
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2010 | 2010 |
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IT Decision Makers and Key Stakeholders at Mahindra Holidays & Resorts India
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mahindra Holidays & Resorts India Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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