Tunbridge Wells, TN2 4QJ,
United Kingdom
Maidstone and Tunbridge Wells NHS Trust Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Maidstone and Tunbridge Wells NHS Trust and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Maidstone and Tunbridge Wells NHS Trust employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maidstone and Tunbridge Wells NHS Trust has purchased the following applications: Allscripts Sunrise EPR for Electronic Health Record in 2019, Freshservice for IT Service Management in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maidstone and Tunbridge Wells NHS Trust is running and its propensity to invest more and deepen its relationship with Constellation Software Inc. , Altera Digital Health , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maidstone and Tunbridge Wells NHS Trust revenues, which have grown to $3.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maidstone and Tunbridge Wells NHS Trust intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | Allscripts Sunrise EPR | Electronic Health Record | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Maidstone and Tunbridge Wells NHS Trust implemented Allscripts Sunrise EPR as its Electronic Patient Record. The implementation focused on clinician and administrative user adoption across the Trust, addressing role specific training needs for a 5000 person organization in the United Kingdom.
Training for Allscripts Sunrise EPR was delivered by a centralized project training team that created Quick Reference Guides and training videos compiled into an online suite of materials mapped to specific staff roles. The team acted as a liaison to the Training Manager, answered system and training questions from other trainers, and produced COVID 19 homeworking videos to support remote learning and social distancing constraints.
Operational readiness activities included assisting with testing after software updates to validate no regressions appeared, ensuring trainers had the software environments required to author materials, and preparing trainers who had no prior classroom teaching experience. The team maintained visibility in the wider organization by attending monthly project meetings and running pop up marketing stands to sustain awareness after schedule delays.
Governance and rollout controls were implemented around training content production and reporting, with training materials spreadsheets updated to allow the Training Manager to report team progress and track deadlines. The program concentrated on clinician facing workflows typical of an Electronic Patient Record, including clinical documentation and order communication training, and established structured support and escalation routes to assist the Training Manager with operational issues.
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Electronic Health Record | ERP Services and Operations |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Maidstone and Tunbridge Wells NHS Trust implemented Freshservice for IT Service Management. The Trust configured Freshservice as a cloud-hosted service desk and a public-facing service portal embedded on the mtw.nhs.uk website, providing a web entry point for staff and external users to log incidents and service requests.
The Freshservice deployment focused on core IT Service Management modules, including incident management, service catalog, knowledge management, request fulfillment, and IT asset management. Configuration work emphasized centralized ticketing, automated ticket routing and SLA tracking, and a searchable knowledge base to support IT operations and end-user support workflows.
Operational coverage centered on the Trust IT service desk and end-user support functions across Maidstone and Tunbridge Wells NHS Trust, with the website-hosted portal acting as the primary access channel. Governance and process adjustments aligned around service management practices, standardizing request intake, triage, and knowledge publication through Freshservice without named third-party integrations listed in the available source.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Maidstone and Tunbridge Wells NHS Trust implemented Microsoft Azure Cloud Services to host its public website. The deployment uses Microsoft Azure Cloud Services in the Application Hosting and Computing Services category to provide cloud compute, scalable web hosting and platform services for the trust's online presence.
The implementation centers on standard hosting capabilities including elastic compute for web workloads, object storage for site assets, networking and load balancing for traffic distribution, and platform-level monitoring for availability. Configuration and operational tooling were aligned to web hosting and application runtime management practices common to application hosting and computing services.
Operational ownership is held by the trust IT and digital teams who manage deployments, content updates and day to day monitoring of the website infrastructure. The Microsoft Azure Cloud Services environment supports the trust website and associated web services, and governance was structured to enforce subscription control, role based access, and centralized monitoring consistent with cloud hosting operations.
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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