Marc Jacobs
72 Spring Street Fl 9,
New York, 10012, NY,
United States
New York, 10012, NY,
United States
1 877-707-6272
Retail
Marc Jacobs Technographics
Marc Jacobs Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Marc Jacobs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1050 Marc Jacobs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Marc Jacobs has purchased the following applications: Medius AP Invoice Automation for AP Automation in 2020, Microsoft Power BI for Analytics and BI in 2021, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Marc Jacobs is running and its propensity to invest more and deepen its relationship with Medius , Microsoft , CyberSource, Visa company or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Marc Jacobs revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Marc Jacobs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Marc Jacobs Tech Stack and Enterprise Applications
Marc Jacobs ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Medius | Legacy | Medius AP Invoice Automation | AP Automation | ERP | n/a | 2020 | 2020 |
In 2020, Marc Jacobs deployed Medius AP Invoice Automation as a cloud-based accounts payable workflow solution in the AP Automation category. The company CIO described the implementation outcome as "a little miracle", framing the deployment as a strategic modernization of invoice processing within the finance organization.
Medius AP Invoice Automation was implemented to centralize invoice capture and enable high-volume touchless processing, with configuration focused on automated invoice ingestion, rules-based routing, approval workflow orchestration, and exception handling. The deployment leveraged the application’s invoice validation and automated matching capabilities to reduce manual intervention and streamline standard AP workflows.
The implementation targeted the accounts payable function across Marc Jacobs’ finance organization, operating on Medius’ cloud platform to centralize processing and reporting. Operational scope emphasized day-to-day AP processing, supplier invoice intake, and work queue management, while providing dashboards and operational visibility for AP managers and finance leadership.
Governance for the rollout was led by the CIO and aligned to AP process ownership and workflow controls, with phased adoption of automated routing and exception workflows. Outcomes reported by Marc Jacobs include achieving 93% touchless invoice processing and reducing invoice lead time from 45 days to 11 days, demonstrating a significant acceleration of the AP cycle following the Medius AP Invoice Automation deployment.
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AP Automation | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Marc Jacobs Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Marc Jacobs embedded Microsoft Power BI on its public website to extend its Analytics and BI capabilities into the storefront environment. Microsoft Power BI is used to surface interactive dashboards and report visualizations on marcjacobs.com, presenting curated datasets and live visual analytics for web audiences while keeping internal reporting assets distinct. The implementation centers on delivering web-native BI content from Microsoft Power BI, aligning the Company Application Category Business Function relationship for e-commerce and merchandising reporting needs.
Functional components implemented include interactive dashboards, visualizations, filter-driven reports, and scheduled data refresh workflows consistent with Analytics and BI deployments. Operational coverage spans e-commerce, merchandising, and digital analytics teams, with governance focused on access controls, dataset curation, and content review prior to publishing visualizations to the website. The architecture separates public-facing embedded reports from internal BI assets, using Microsoft Power BI reporting capabilities to present controlled analytic views on the public site.
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Marc Jacobs Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Marc Jacobs deployed Zoom on its public website to provide hosted audio and video conferencing capabilities for both customer-facing interactions and internal communications. Marc Jacobs implemented Zoom as its Audio Video and Web Conferencing platform, embedding web-based meeting and webinar access directly into the corporate storefront to support live customer engagement, virtual consultations, and company meeting workflows.
The implementation emphasized browser-based join and streaming, synchronous video meetings, chat and screen sharing, recording, and moderator controls consistent with Audio Video and Web Conferencing functionality. Operational governance centered on centrally managed account configuration, meeting provisioning and moderation workflows, and content access policies to align the Zoom deployment with merchandising, customer service, and corporate communications use cases.
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Collaboration | Collaboration |
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2017 | 2017 |
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Marc Jacobs Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Marc Jacobs eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Marc Jacobs CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Marc Jacobs TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Marc Jacobs PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Marc Jacobs IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Marc Jacobs CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Marc Jacobs
| First Name | Last Name | Title | Function | Department | Phone | |
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CIO | CXO | IT | |
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CFO | CXO | Finance | |
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Director - Infrastructure & Operations | Director | IT | |
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Apps Being Evaluated by Marc Jacobs Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Marc Jacobs IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Marc Jacobs digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Marc Jacobs Technographics
Marc Jacobs is a Retail organization based in United States,
with around 1050 employees and annual revenues of $700.0 million.
Marc Jacobs operates a diverse technology stack with applications such as
Medius AP Invoice Automation, Microsoft Power BI and Zoom,
covering areas like AP Automation, Analytics and BI and Audio Video and Web Conferencing.
Marc Jacobs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Medius, Microsoft and Zoom Video Communications.
Marc Jacobs recently adopted applications including
Microsoft Power BI in 2021, Zoom in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Marc Jacobs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Marc Jacobs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Marc Jacobs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.