Maritime and Coastguard Agency
Spring Place, 105 Commercial Road,
Southampton, SO15 1EG,
United Kingdom
Southampton, SO15 1EG,
United Kingdom
44 20 3817-2000
Government
Maritime and Coastguard Agency Technographics
Maritime and Coastguard Agency Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Maritime and Coastguard Agency and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Maritime and Coastguard Agency employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maritime and Coastguard Agency has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, Ruby Live Chat for Chatbots and Conversational AI in 2021, Intuit Mailchimp for Marketing Automation in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maritime and Coastguard Agency is running and its propensity to invest more and deepen its relationship with SAP , Ruby , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maritime and Coastguard Agency revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maritime and Coastguard Agency intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Maritime and Coastguard Agency Tech Stack and Enterprise Applications
Maritime and Coastguard Agency ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | Arvato | 2018 | 2019 |
In 2018 Maritime and Coastguard Agency implemented SAP S/4 HANA as part of a Department for Transport finance programme where the DfT served as the pathfinder organisation for integrating the new finance platform. The SAP S/4 HANA deployment is positioned as the agency instance within a multi-agency programme that includes the DVLA, VCA and DVSA, and it anchors an ERP Financial consolidation across DfT executive agencies.
The implementation configured SAP S/4 HANA to deliver standard ERP Financial capabilities, including core general ledger processing, accounts payable and receivable workflows, cash and bank management, and consolidated financial reporting. Configuration work emphasized shared service finance processes and a centralized chart of accounts to align transactional finance and statutory reporting across participating agencies.
Arvato was contracted to support and operate the back-office shared service transformation from its Swansea site, and to transfer the centre’s two ERP systems, Agresso and SAP, onto a new cloud hosted technology platform. The deployment architecture therefore combined cloud hosting for the SAP S/4 HANA environment with operational support and service orchestration from the Swansea centre, and included enablement for civil servants to handle administrative processes from personal mobile devices in addition to government supplied devices.
Programme governance was led through the DfT pathfinder model with Arvato as the delivery and support partner under a contract that extended operational support through 2023. Rollout planning emphasized shared services orchestration across departments and agencies, centralized hosting and operational ownership at the Swansea site, and the integration of previously coexisting Agresso and SAP systems onto the cloud platform.
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Maritime and Coastguard Agency AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Maritime and Coastguard Agency deployed Ruby Live Chat on its public website. The Ruby Live Chat implementation serves as the primary web-facing conversational channel for citizen inquiries, embedded on contact and service pages to support maritime safety and administrative queries.
The implementation uses capabilities typical of the Chatbots and Conversational AI category, including a browser-based live agent console, canned responses and scripted messaging, session handoff between automated prompts and human agents, and basic visitor context capture for triage. The deployment follows a cloud-hosted SaaS architecture with an administrative portal for configuring agent queues and message templates, and operational coverage focused on public information and front-line communications. Governance centered on role-based administrative access and scripted response controls to maintain consistent public messaging while matching the agency operational staffing profile.
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Maritime and Coastguard Agency CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2017 | 2017 |
In 2017, the Maritime and Coastguard Agency implemented Intuit Mailchimp on its public website. Intuit Mailchimp is used as the agency's Marketing Automation platform to manage subscriber lists, publish email campaigns, and capture opt in signups directly from government web pages.
The deployment is a cloud SaaS implementation of Intuit Mailchimp configured for audience management, campaign templates, automated send scheduling, and embedded signup forms. Configuration focused on list segmentation, template standardization for public communications, and basic reporting and campaign analytics typical of Marketing Automation workflows.
Integration scope is limited to the agency website where Mailchimp signup forms are embedded and campaign distribution is initiated from the central Mailchimp account. Operational ownership is concentrated in the communications team, with account level administration, segmented subscriber lists for stakeholder categories, and routine campaign scheduling and list hygiene processes.
Governance emphasizes centralized account control and standard operating procedures for creating and approving campaigns, maintaining subscription lists, and handling unsubscribe requests. The narrative reflects a small agency SaaS footprint, using Intuit Mailchimp to support external communications and subscriber outreach rather than complex multi system orchestration.
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Maritime and Coastguard Agency IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Maritime and Coastguard Agency
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Executive Director Information Technology | Director | IT | |
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HR Resourcing Director | Director | HR | |
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Head of Applications Operations | Director | IT | |
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HR Shared Services Transition Manager | Manager | HR | |
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Apps Being Evaluated by Maritime and Coastguard Agency Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Maritime and Coastguard Agency IT executives and key decision makers. This section highlights Maritime and Coastguard Agency's latest recorded technology evaluations, including Stark Industries for Application Hosting and Computing Services on 2025-08-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Maritime and Coastguard Agency digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-19 | Maritime and Coastguard Agency | Evaluated | Stark Industries | Stark Industries | Application Hosting and Computing Services | IaaS |
FAQ - APPS RUN THE WORLD Maritime and Coastguard Agency Technographics
Maritime and Coastguard Agency is a Government organization based in United Kingdom,
with around 10 employees and annual revenues of $1.0 million.
Maritime and Coastguard Agency operates a diverse technology stack with applications such as
SAP S/4 HANA, Ruby Live Chat and Intuit Mailchimp,
covering areas like ERP Financial, Chatbots and Conversational AI and Marketing Automation.
Maritime and Coastguard Agency has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Ruby and Intuit.
Maritime and Coastguard Agency recently adopted applications including
Ruby Live Chat in 2021, Fastly in 2021 and SAP S/4 HANA in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Maritime and Coastguard Agency’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Maritime and Coastguard Agency’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Maritime and Coastguard Agency technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.