About the Customer
Marks & Spencer Group plc (also known as M&S and MS) is a British multinational retailer headquartered in the City of Westminster, London. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. It specializes in the selling of clothing, home products, and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. M&S currently has 979 stores across the U.K. including 615 that only sell food products.
Scope and Challenges
Multi-channel businesses are importing and exporting a diverse range of materials and goods from around the world. As a result, the ability to accurately track, control and analyze import and export data on the goods passing through UK ports plays an increasing role in supply chain operational efficiency and profitability. The larger and more multinational the business, the more complex the processes involved.
Descartes has provided the Marks & Spencer’s customs team with instantaneous access to its customs information, which allows it to validate the data in near real-time, which in turn speeds up the time by which goods can be moved through customs on to the retailer’s warehouse. Furthermore, the system ensures Marks & Spencer’s continued control as new markets come on stream or, in the event of any change to existing or new brokers, receiving data for compliance and cost management without interruption.
Outcome and Implications
Some of the outcomes from the implementation are,
“We implemented the Descartes solution to centralize and standardize the system through which we and our customs brokers make the customs declarations. Descartes’ software allows us to control the export and reimport process surrounding these goods to ensure we pay duty correctly and are HMRC compliant.” - said Mark Corby, Senior Global Customs Manager, Marks & Spencer.
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|Descartes Systems||JDA Merchandise Management System||Descartes Import Customs Solution||Supply Chain Management||SCM||n/a||n/a||2016||2016|
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|Subscribe||Subscribe||Subscribe||Enterprise Resource Planning||ERP Financial Management||Subscribe||Subscribe||2018||1H 2019|
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