Marks and Spencer Digital Transformation Initiatives

About the Customer

Marks & Spencer Group plc (also known as M&S and MS) is a British multinational retailer headquartered in the City of Westminster, London. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. It specializes in the selling of clothing, home products, and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. M&S currently has 979 stores across the U.K. including 615 that only sell food products.

Scope and Challenges

Multi-channel businesses are importing and exporting a diverse range of materials and goods from around the world. As a result, the ability to accurately track, control and analyze import and export data on the goods passing through UK ports plays an increasing role in supply chain operational efficiency and profitability. The larger and more multinational the business, the more complex the processes involved.

Descartes has provided the Marks & Spencer’s customs team with instantaneous access to its customs information, which allows it to validate the data in near real-time, which in turn speeds up the time by which goods can be moved through customs on to the retailer’s warehouse. Furthermore, the system ensures Marks & Spencer’s continued control as new markets come on stream or, in the event of any change to existing or new brokers, receiving data for compliance and cost management without interruption.

Outcome and Implications

Some of the outcomes from the implementation are, 

  • Better Access to Information - With the Descartes solution in place, Marks & Spencer has quicker access to customs-related data. With better information, the company can more rapidly clear cargo through customs as well as enable streamlined communication.
  • Simplified Reporting - The Descartes solution has enabled Marks & Spencer to store declaration-related information. This includes advanced recordkeeping capabilities which are essential for cross-border declarations.
  • Standardize Processes - Ensuring that procedures are consistent is essential to enable compliance. The Descartes solution provided Marks & Spencer with a centralized methodology for the company and its customs brokers to submit declarations.
  • Added Compliance - Descartes has helped Marks & Spencer better connect with customs brokers to improve declaration processes, better coordinate shipments, more accurately calculate duties and readily receive information from its supply chain participants.


“We implemented the Descartes solution to centralize and standardize the system through which we and our customs brokers make the customs declarations. Descartes’ software allows us to control the export and reimport process surrounding these goods to ensure we pay duty correctly and are HMRC compliant.” - said Mark Corby, Senior Global Customs Manager, Marks & Spencer.

North Wharf Road 35
London, W2W2 1NW , England
+44 20 7935 4422
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Enterprise Software and Cloud Applications Purchased by Marks and Spencer

Vendor Old Product New Product Function Market Users VAR/SI When Live
Descartes Systems JDA Merchandise Management System Descartes Import Customs Solution Supply Chain Management SCM n/a n/a 2016 2016
Subscribe Subscribe Subscribe Cloud Contact Center CRM Subscribe Subscribe 2015 2016
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Financial Management Subscribe Subscribe 2018 1H2019
Subscribe Subscribe Subscribe Enterprise Resource Planning ERP Financial Management Subscribe Subscribe 2018 1H 2019

IT Decision Makers and Key Stakeholders at Marks and Spencer

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Subscribe Subscribe HR Director Subscribe Subscribe
Subscribe Subscribe Head of Learning Subscribe Subscribe
Subscribe Subscribe Head Of Operations - Treasury/Chief Investment Office North America Subscribe Subscribe
Subscribe Subscribe Operational Training Lead Subscribe Subscribe
Subscribe Subscribe Head of GM Supply Chain Management & Planning Subscribe Subscribe
Subscribe Subscribe Head of Engineering - Supply Chain Subscribe Subscribe
Subscribe Subscribe Operational Training Manager Subscribe Subscribe
Subscribe Subscribe Director - Investment Management Subscribe Subscribe