Marks & Spencer_x000D_
Waterside House, 35 North Wharf Road,
London, W2 1NW,
United Kingdom
London, W2 1NW,
United Kingdom
44 20 7935-4422
Retail
Marks & Spencer_x000D_ Technographics
Marks & Spencer_x000D_ Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Marks & Spencer_x000D_ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 64000 Marks & Spencer_x000D_ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Marks & Spencer_x000D_ has purchased the following applications: SAP S/4 HANA for ERP Financial in 2015, Benefex OneHub | Benefits for Benefits Administration in 2020, IBM Tririga Real Estate Management for Facility Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Marks & Spencer_x000D_ is running and its propensity to invest more and deepen its relationship with SAP , Apple , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Marks & Spencer_x000D_ revenues, which have grown to $18.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Marks & Spencer_x000D_ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Marks & Spencer_x000D_ Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015 Marks & Spencer implemented SAP S/4 HANA as its ERP Financial platform, migrating from SAP ERP ECC 6.0. The deployment was managed from the Information Management department and encompassed a portfolio of over 50 projects with a combined budget of £26m, establishing the program context for SAP S/4 HANA financial adoption.
The SAP S/4 HANA implementation focused on core financial modules and transactional controls, with explicit configuration and operational ownership for budgeting including OPEX and CAPEX, quarterly forecast revisions, Chart of Accounts management, budget transfers, invoicing and period close processes. Procurement and order-to-cash touchpoints were addressed through raising purchase orders, goods receipting and actuals tracking, reflecting typical ERP Financial workflows and user proficiency with SAP financials.
Operational integration included a Demand Governance process that covered raising new demand for projects through to closure, and collaboration with external delivery firms TCS and IBM on program execution. The rollout and operational coverage centered on finance, procurement and project management functions within the Information Management organization, with SAP S/4 HANA serving as the transactional and record of account system.
Governance was formalized through an embedded stakeholder management governance process, managed portfolio roadmaps, project plans and dependency charts, and routine tracking of progress, reporting, issues, risks and variances. Financial governance responsibilities included managing all financial elements for projects, encompassing budgeting, purchase order control, goods receipting, invoicing and financial closing under the SAP S/4 HANA ERP Financial implementation.
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, Marks & Spencer implemented Benefex OneHub | Benefits as a centralized Benefits Administration solution for its 64,000 employees in the United Kingdom. Benefex OneHub | Benefits was selected to consolidate benefits enrollment, employee communications, and administrative control within the Benefits Administration category.
The implementation configured core modules typical of Benefits Administration deployments, including benefits catalog management, open enrollment and life event enrollment workflows, employee self-service and personalized total rewards statements, and reporting and compliance dashboards. Configuration work focused on entitlement rules, eligibility cohort definitions, and automated lifecycle triggers to support ongoing benefits administration and plan maintenance.
Operational scope centered on HR operations, Total Rewards, and benefits administration teams, with administrative consoles provisioned for central benefits managers and localized HR administrators across Marks & Spencer sites in the United Kingdom. The deployment incorporated role-based access controls, audit logging, and policy templates to reflect plan designs and regulatory requirements.
Governance and rollout were structured around phased user onboarding, administrator training, and documented enrollment approval workflows to embed system-driven processes into HR operations. Benefex OneHub | Benefits was positioned as the authoritative system for benefits configuration and employee communications within Benefits Administration at Marks & Spencer.
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2024 | 2025 |
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Employee Engagement | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2021 | 2021 |
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Employee Self Service | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2012 | 2012 |
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Payroll | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2024 | 2025 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2020 | 2020 |
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Workforce Scheduling | HCM |
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2012 | 2012 |
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Workforce Scheduling | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Tririga Real Estate Management | Facility Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Marks & Spencer implemented IBM Tririga Real Estate Management as its enterprise estate management platform. The deployment focused on the Facility Management domain to centralize estate data and standardize property workflows across corporate head office functions and retail store operations.
The IBM Tririga Real Estate Management implementation consolidated a fragmented Property application landscape, following a review that identified approximately 65 property-related applications. Configuration emphasis aligned with standard Facility Management capabilities, including portfolio and lease lifecycle management, space and workplace management, maintenance and work order processing, asset register and capital project tracking, and portfolio analytics to support corporate decision making.
Integration intent centered on rationalization and centralization rather than a laundry list of point-to-point connectors, with the programme designed to provide a single authoritative estate record for Head Office and store estate teams. The project selection phase included developing a business case and leading the procurement of both the product and a delivery partner to execute the implementation across property and facilities management functions.
Governance and delivery were run from the Corporate Head of Portfolio office, using a blend of Waterfall and Agile approaches to coordinate business change, technology configuration and transition to BAU. Programme oversight included steering groups and executive review boards, with capital and operating budgets managed at the corporate IT level and a mandate to drive simplification and cost reduction across the Property group through the IBM Tririga Real Estate Management rollout.
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Point Of Sale | ERP Services and Operations |
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2022 | 2022 |
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Retail Management | ERP Services and Operations |
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2013 | 2013 |
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Retail Management | ERP Services and Operations |
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2023 | 2023 |
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Retail Management | ERP Services and Operations |
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2014 | 2015 |
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Travel Management | ERP Services and Operations |
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2014 | 2014 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2021 | 2022 |
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ML and Data Science Platforms | AI Development |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Speech Recognition AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2021 | 2021 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2020 | 2020 |
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Intelligent Document Processing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2015 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2023 | 2023 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning | SCM |
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2011 | 2011 |
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Demand Forecasting and Planning | SCM |
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2024 | 2024 |
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Global Trade Management | SCM |
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2016 | 2016 |
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Real-Time Transportation Visibility | SCM |
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2017 | 2017 |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Warehouse Management | SCM |
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2014 | 2014 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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3D Modeling, Computer-Aided Design (CAD) | PLM and Engineering |
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2020 | 2020 |
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Fashion PLM | PLM and Engineering |
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2012 | 2012 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supplier Relationship Management | Procurement |
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2011 | 2011 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2014 | 2014 |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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AML, Fraud and Compliance | TRM |
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2013 | 2013 |
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AML, Fraud and Compliance | TRM |
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2013 | 2013 |
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Treasury Management | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Master Data Management | PaaS |
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2023 | 2023 |
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Master Data Management | PaaS |
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2024 | 2024 |
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Operating System (OS) | PaaS |
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2014 | 2015 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2014 | 2015 |
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Database Management | IaaS |
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2014 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2020 | 2021 |
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IT Decision Makers and Key Stakeholders at Marks & Spencer_x000D_
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Marks & Spencer_x000D_ Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Marks & Spencer_x000D_ Technographics
Marks & Spencer_x000D_ is a Retail organization based in United Kingdom,
with around 64000 employees and annual revenues of $18.10 billion.
Marks & Spencer_x000D_ operates a diverse technology stack with applications such as
SAP S/4 HANA, Benefex OneHub | Benefits and IBM Tririga Real Estate Management,
covering areas like ERP Financial, Benefits Administration and Facility Management.
Marks & Spencer_x000D_ has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Benefex, a Zellis Company and IBM.
Marks & Spencer_x000D_ recently adopted applications including
TRIFFT Loyalty Cloud in 2025, Oracle Cloud HCM in 2024 and Oracle Cloud HCM Payroll in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Marks & Spencer_x000D_’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Marks & Spencer_x000D_’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Marks & Spencer_x000D_ technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.