Reggio Emilia, 42124,
Italy
Max Mara Fashion Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Max Mara Fashion Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 Max Mara Fashion Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Max Mara Fashion Group has purchased the following applications: IBM Process Mining for Process Mining in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Wix.com for Web Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Max Mara Fashion Group is running and its propensity to invest more and deepen its relationship with IBM , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Max Mara Fashion Group revenues, which have grown to $1.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Max Mara Fashion Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Process Mining | Process Mining | Analytics and BI | n/a | 2022 | 2022 |
In 2022, Max Mara Fashion Group deployed IBM Process Mining to optimize Order to Cash and post sales service processes across its global retail and ecommerce operations. The Italy led initiative established a central Competence Center to govern the deployment and standardize process analysis, completing an eight month implementation phase with a global footprint of coverage.
IBM Process Mining was configured to deliver core Process Mining capabilities, including process discovery, variant analysis, conformance checking, visual process flow mapping, and root cause investigation alongside role based dashboards and KPI instrumentation. The implementation focused on Order to Cash workflows and post sales service workflows, enabling analysts to surface bottlenecks, quantify rework and prioritize remediation points through repeatable process models and automated event log ingestion.
Governance was centralized in the Competence Center which orchestrated model tuning, change control for process definitions, and rollout sequencing across retail and ecommerce business functions. The Competence Center drove operationalization of insights into service and operations teams, and Max Mara reported reductions in service resolution times by up to 90 percent and a reduction in average cost per resolution of about 46 percent following the eight month implementation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wix.com | Legacy | Wix.com | Web Content Management | Content Management | n/a | 2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2025 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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