Medica Synergie
127 Mukundapur, E.M. Bypass,
Kolkata, 700099,
India
Kolkata, 700099,
India
91 33 6652 0000
Healthcare
Medica Synergie Technographics
Medica Synergie Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Medica Synergie and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2960 Medica Synergie employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Medica Synergie has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2018, Live Helper Chat for Chatbots and Conversational AI in 2019, WooCommerce for eCommerce in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Medica Synergie is running and its propensity to invest more and deepen its relationship with Microsoft , Live Helper Chat , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Medica Synergie revenues, which have grown to $231.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Medica Synergie intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Medica Synergie Tech Stack and Enterprise Applications
Medica Synergie ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Medica Synergie implemented Microsoft Dynamics NAV as its ERP Financial application for hospital finance and operational recordkeeping. The deployment targeted enterprise finance functions and transactional operations across hospital sites, aligning Microsoft Dynamics NAV with accounts payable, accounts receivable, general ledger and inventory costing workflows typical of ERP Financial systems.
Microsoft Dynamics NAV was installed and maintained on Microsoft SQL Server instances, with explicit server administration tasks reported including installation of the NAV server and client, user creation and role assignment, NAV scheduler maintenance, and backup and restoration procedures. Configuration work included standard NAV financial module setup, scheduling and maintenance automation, and client provisioning consistent with hospital finance and procurement processes.
The implementation was integrated into an existing IT stack that included VMware ESX 6.7 virtualization, SQL Server 2008 and 2014 databases, and public cloud infrastructure on Amazon Web Services using EC2 compute, S3 storage and load balancing for production hosting. Operational integrations also extended to hospital clinical infrastructure with PACS rollouts and MPLS connectivity for HIS data synchronization across PAN India sites, and disaster recovery was configured using Symantec System Recovery 2013 and Acronis.
Governance and operationalization were managed by the internal IT organization with responsibilities for IT budgeting, vendor negotiation, annual VAPT and license audits, monthly technical training, and database maintenance through scheduled maintenance jobs. The implementation narrative positions Microsoft Dynamics NAV as the core ERP Financial platform interfacing with clinical systems, virtualization and cloud infrastructure while being governed through routine security audits and formal operational training.
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Medica Synergie AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Live Helper Chat | Legacy | Live Helper Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Medica Synergie implemented Live Helper Chat on its public website. Medica Synergie implemented Live Helper Chat as a Chatbots and Conversational AI solution to support website-based patient inquiry handling and front office engagement.
The Live Helper Chat implementation centers on a web chat widget embedded in site pages, with configuration of conversational workflows, canned responses, proactive engagement triggers, and operator handoff to live agents. Configuration work emphasized visitor context capture and scripted response flows consistent with Chatbots and Conversational AI functional patterns to triage common patient questions and surface contact or appointment details.
Operational responsibility is concentrated on the corporate website and aligns with patient services and digital front office functions, where staff manage message routing, escalation workflows, and template governance. Governance activities include establishing scripted reply libraries, agent handover procedures, and content maintenance processes to keep conversational flows aligned with clinical intake and patient inquiry handling.
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Medica Synergie eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2019 | 2019 |
In 2019 Medica Synergie implemented WooCommerce to provide eCommerce capabilities on its public website. Medica Synergie deployed WooCommerce as the primary eCommerce platform on https://www.medicahospitals.in, embedding transactional functionality into its site managed under the Automattic WordPress ecosystem.
The implementation leverages standard WooCommerce functional modules including product catalog management, shopping cart and checkout workflows, order management and pricing and shipping configuration. Configuration work focused on theme integration, extension management and administrative workflows for catalog publishing and order processing within the WordPress admin interface.
Integration work is documented only on the public website, with WooCommerce operating alongside site content and patient facing pages to consolidate service listings and online transactions. No additional back office or third party system integrations are disclosed in the source, the vendor for the platform is Automattic and the application runs in the WordPress environment.
Operational governance for the WooCommerce deployment aligns with web and digital site teams who administer product and service catalogs, manage pricing and handle order workflows. The implementation situates eCommerce business function inside the site platform for Medica Synergie and centralizes online service provisioning and transactional workflows under site operations.
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IT Decision Makers and Key Stakeholders at Medica Synergie
| First Name | Last Name | Title | Function | Department | Phone | |
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DGM -IT | CXO | Finance | |
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CFO | CXO | Finance | |
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Manager Finance | Manager | Finance | |
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IT Manager | Manager | IT | |
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Apps Being Evaluated by Medica Synergie Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Medica Synergie IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Medica Synergie digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Medica Synergie Technographics
Medica Synergie is a Healthcare organization based in India,
with around 2960 employees and annual revenues of $231.0 million.
Medica Synergie operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Live Helper Chat and WooCommerce,
covering areas like ERP Financial, Chatbots and Conversational AI and eCommerce.
Medica Synergie has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Live Helper Chat and Automattic.
Medica Synergie recently adopted applications including
Live Helper Chat in 2019, WooCommerce in 2019 and Microsoft Dynamics NAV in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Medica Synergie’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Medica Synergie’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Medica Synergie technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.