Richmond, 23226, VA,
United States
MediVisuals Technographics
MediVisuals Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MediVisuals and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 MediVisuals employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MediVisuals has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, MotoCMS for Web Content Management in 2018, Oracle NetSuite CRM for CRM in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MediVisuals is running and its propensity to invest more and deepen its relationship with Zendesk , MotoCMS , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MediVisuals revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MediVisuals intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MediVisuals Tech Stack and Enterprise Applications
MediVisuals AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, MediVisuals implemented Zendesk Chat on its corporate website. MediVisuals deployed Zendesk Chat, a Chatbots and Conversational AI application, to provide real-time conversational support for customer service and client-facing help desk workflows.
The implementation centered on the Zendesk Chat web widget embedded across key site pages, an agent console for live conversations, and standard chat features such as canned responses, visitor context capture, and transcript logging. Configuration emphasized conversational routing and session handoff to internal agents, aligning chat interactions with established support workflows and case tracking practices.
Operational scope focused on the company’s customer service function and website visitors, with agent seats and governance set up for a small support team consistent with a 30-employee organization. Rollout included operational controls for chat monitoring, transcript retention, and response process standardization to govern how web-sourced conversations were handled within the business.
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MediVisuals Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MotoCMS | Legacy | MotoCMS | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, MediVisuals implemented MotoCMS as its primary Web Content Management solution for its external website. MotoCMS was provisioned on the company site https://www.medivisuals.com and serves as the central Web Content Management platform for content authoring, page layout and publishing for the 30 person professional services firm.
Configuration emphasizes template driven page management, responsive site templates, a media library for asset management, and built in SEO metadata fields to support site visibility. Content governance is organized within the marketing and communications function, with role based access control and editorial publishing workflows configured inside MotoCMS, enabling content owners to edit and publish directly through the MotoCMS interface.
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MediVisuals CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2012 | 2012 |
In 2012, MediVisuals implemented Oracle NetSuite CRM to centralize client and opportunity data for its 30-employee professional services operations. The Oracle NetSuite CRM deployment focused on core CRM capabilities including contact and account management, opportunity and pipeline tracking, activity and task management, case management for client service requests, and role based dashboards and reporting.
Configuration emphasized a lightweight SaaS architecture using Oracle NetSuite CRM's cloud model with a compact data model and workflow automation aligned to standard sales and account management processes. Rollout targeted sales, marketing and client services teams, introducing standardized lead to cash touchpoints, stage gating for opportunities, centralized activity reporting, and formal governance through standardized workflows and role based access controls.
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CRM | CRM |
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2011 | 2011 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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MediVisuals IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at MediVisuals
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| CEO | CXO | Finance | ||||
| CFO, COO | CXO | Finance | ||||
| Vice President, Director of Western Region Operations | Director | Operations |
Apps Being Evaluated by MediVisuals Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||