Melia Hotels International
Calle Gremio Toneleros 24, Poligono Son Castello,
Palma de Mallorca, 7009,
Spain
Palma de Mallorca, 7009,
Spain
34 971-224-400
Leisure and Hospitality
Melia Hotels International Technographics
Melia Hotels International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Melia Hotels International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18500 Melia Hotels International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Melia Hotels International has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2019, Cegid REVORETAIL for Retail Management in 2019, Cegid REVOGENIUS for Analytics and BI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Melia Hotels International is running and its propensity to invest more and deepen its relationship with SAP , Globant , Moodle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Melia Hotels International revenues, which have grown to $2.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Melia Hotels International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Melia Hotels International Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP HCM (HR) | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Melia Hotels International migrated from SAP HCM (HR) to SAP SuccessFactors Employee Central. The SAP SuccessFactors Employee Central implementation was positioned as the centralized employee data master within the company Core HR environment, initiating digitization and standardization of employee records across the organization.
The project delivered core compensation and benefits functionality, with explicit implementation of Variable Remuneration processes, definition evaluation and remuneration by objectives, and management of compensation processes via SuccessFactors. The rollout included a flexible remuneration system, establishment of an Employee Benefits system, and the creation of Macros to automate employee database maintenance and repetitive data tasks.
Design and delivery activities covered the employee portal experience, where creatives and internal communications were prepared to support adoption, and the team participated actively in the creation and implementation of My MeliáBenefits, a centralizing portal for all employee benefits. Organizational structure workstreams defined, standardized and optimized the organizational structure in SAP, and the program executed migration from SAP to Employee Central as the authoritative employee data source.
Governance focus emphasized standardization of the employee data record and the embedding of compensation and benefits workflows into the new Core HR platform. Overall configuration combined compensation and benefits modules, data migration, portal design and communications to centralize HR master data and administer employee benefits through SAP SuccessFactors Employee Central.
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Employee Engagement | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid REVORETAIL | Retail Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Meliá Hotels International implemented Cegid REVORETAIL in a Retail Management deployment spanning more than 150 properties in Spain. The Cegid Revo suite is used to manage food and beverage and retail point-of-sale operations, improving order automation including self-order and enabling integration with hotel systems. Public coverage and product capability descriptions indicate module usage of Cegid Revo XEF for hospitality POS workflows and Revo Retail for traditional retail POS workflows to cover restaurants, bars, outlets, and retail shops.
The implementation architecture centers on distributed POS endpoints at outlet level with a centralized back-office for catalog, pricing, and configuration management, consistent with Retail Management functional patterns. Functional capabilities implemented include order automation and self-ordering flows, centralized product and price catalog management, transaction capture at point of sale, and reporting and reconciliation functions.
Integration work focuses on connecting the Cegid Revo suite to hotel operational systems, supporting posting to guest folios and shared billing workflows between F&B, retail outlets and property management systems, while maintaining outlet-level POS autonomy. Operational scope covers the F&B and retail business functions across properties in Spain, aligning POS operations with hotel check-in and billing processes.
Governance emphasized centralized configuration control and standardized POS templates for menus and pricing, combined with outlet-level configuration to support local operations. Cegid REVORETAIL serves as the Retail Management platform for Meliá to unify POS operations across Food and Beverage and retail touchpoints while enabling automated ordering and integration with core hotel systems.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid REVOGENIUS | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Melia Hotels International deployed the Cegid Revo suite and adopted Cegid REVOGENIUS to serve Analytics and BI for its F&B and retail operations. The deployment manages F&B and retail point of sale across dozens of properties, enabling self-ordering and streamlined guest F&B workflows while funneling transactional data into a centralized analytics layer.
Cegid REVOGENIUS was configured to ingest transactional POS data from the Revo environment and to deliver role-oriented dashboards, consolidated sales and item-level reporting, and scheduled operational reports. The Analytics and BI implementation emphasized standardization of KPIs for F&B sales, inventory movement, and outlet-level performance monitoring to support operational decision making.
Operational coverage spans properties in Spain and international locations where Meliá operates, with data feeds from individual hotel POS instances aggregated into the central reporting environment. The architecture organized property-level POS capture alongside a central Cegid REVOGENIUS analytics layer to enable cross-property analysis and consolidated reporting.
Governance and rollout followed a phased, property-by-property approach with centralized analytics ownership and role-based access controls for regional F&B managers and property operations teams. Deployment work focused on mapping POS item hierarchies, aligning outlet codes across sites, and defining report schedules and extracts to support guest F&B workflows and retail reconciliation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2018 | 2018 |
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Order Management | SCM |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Melia Hotels International
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Melia Hotels International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Melia Hotels International IT executives and key decision makers. This section highlights Melia Hotels International's latest recorded technology evaluations, including Oracle OPERA Cloud PMS for Hotel Property Management on 2025-09-18, Temenos T24 for Core Banking on 2025-05-14, and Oracle Hospitality Micros Simphony Cloud for Point Of Sale on 2025-04-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Melia Hotels International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Melia Hotels International Technographics
Melia Hotels International is a Leisure and Hospitality organization based in Spain,
with around 18500 employees and annual revenues of $2.20 billion.
Melia Hotels International operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Cegid REVORETAIL and Cegid REVOGENIUS,
covering areas like Core HR, Retail Management and Analytics and BI.
Melia Hotels International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Cegid.
Melia Hotels International recently adopted applications including
Infinity Call Tracking in 2022, Cegid REVOKDS in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Melia Hotels International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Melia Hotels International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Melia Hotels International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.