Memorial Hermann Healthcare System
6411 Fannin St,
Houston, 77030, TX,
United States
Houston, 77030, TX,
United States
1 713-704-4000
Healthcare
Memorial Hermann Healthcare System Technographics
Memorial Hermann Healthcare System Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Memorial Hermann Healthcare System and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 34000 Memorial Hermann Healthcare System employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Memorial Hermann Healthcare System has purchased the following applications: Ascend SmartTouch Accounts Payable for AP Automation in 2012, Workday HCM for Core HR in 2016, HealthRules Payer for Core Admin Processing System in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Memorial Hermann Healthcare System is running and its propensity to invest more and deepen its relationship with Ascend Software , Infor , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Memorial Hermann Healthcare System revenues, which have grown to $7.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Memorial Hermann Healthcare System intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Memorial Hermann Healthcare System Tech Stack and Enterprise Applications
Memorial Hermann Healthcare System ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascend Software | Legacy | Ascend SmartTouch Accounts Payable | AP Automation | ERP | n/a | 2012 | 2012 |
In 2012 Memorial Hermann Healthcare System implemented Ascend SmartTouch Accounts Payable, deploying an AP Automation application to address its most complex invoice-to-pay processes within accounts payable and finance. The implementation centralized electronic invoice intake and automated approval routing to reduce manual handling across AP operations.
The deployment included Ascend SmartTouch Accounts Payable modules for electronic invoice capture, automated workflow routing branded as Hands Free AP automation, approval signature enforcement, and process visibility. Invoices were captured electronically from the OB10 e-Invoicing network and routed with no manual intervention, while the solution provided instant visibility to delay points in the invoice approval and processing steps.
Integration work focused on a controlled handoff into Memorial Hermann's ERP AP solution, ensuring every electronic approval signature was obtained prior to posting, which eliminated manual data entry of invoices. The implementation therefore linked external e-invoicing ingestion from OB10 with internal ERP accounts payable posting, creating an end-to-end invoice-to-pay orchestration.
Governance shifted toward automated approval workflows and exception monitoring, with process controls that enforce signoffs before integration into the ERP AP ledger. The solution delivered material operational outcomes reported by the customer, invoices are processed in a fraction of the time and cost, and manual invoice entry was removed from the AP workflow.
|
|
|
|
|
ERP Financial | ERP |
|
2014 | 2014 |
|
|
|
|
|
Expense Management | ERP |
|
2012 | 2012 |
|
Memorial Hermann Healthcare System HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Memorial Hermann Healthcare System implemented Workday HCM. The deployment established Workday HCM as the Core HR platform for Memorial Hermann, covering HR administration for approximately 34,000 employees across the United States health system.
The implementation leveraged Workday HCM's cloud native SaaS architecture to centralize employee master records and organizational hierarchies. Functional configuration encompassed Core HR capabilities including employee data management, position and organizational management, benefits administration, time and absence tracking, onboarding, and talent and performance management.
Operationally the program centralized enterprise HR administration and workforce management, creating a single source of truth for employee records and standardized HR workflows. Governance centered on a centralized data model and role based security to enforce consistent HR transactions and approvals across clinical and administrative departments.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2012 | 2012 |
|
|
|
|
|
Skills Intelligence | HCM |
|
2024 | 2024 |
|
|
|
|
|
Time and Attendance | HCM |
|
2011 | 2011 |
|
Memorial Hermann Healthcare System ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HealthEdge Software | Legacy | HealthRules Payer | Core Admin Processing System | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Memorial Hermann Healthcare System deployed HealthRules Payer from HealthEdge Software as a Core Admin Processing System to centralize payer administration and plan operations. HealthRules Payer, which supports 24 Medicare Advantage clients with lives in 48 states and D.C. representing over 4 million covered lives, was positioned to standardize eligibility and enrollment workflows across Medicare Advantage product lines.
The implementation encompassed standard Core Admin Processing System functional modules, including enrollment and eligibility processing, claims adjudication, premium billing orchestration, and benefits administration. Configuration emphasized business rules management and plan tiering to handle Medicare Advantage benefit variability, with testing and rule simulation used to validate complex adjudication scenarios prior to production cutover.
Operational scope extended to payer operations and plan administration teams, aligning configuration ownership with benefits, billing, and claims processing units. The deployment emphasized centralized governance for plan configuration and policy rules, with formalized change control to manage plan year updates and regulatory adjustments common to Medicare Advantage programs.
Rollout followed a phased approach focused on module-by-module stabilization, with operational handoffs to business process owners and payer operations for ongoing maintenance. HealthRules Payer was documented as the Core Admin Processing System for payer administration and plan lifecycle management, supporting sustained Medicare Advantage operations across the covered states and District of Columbia.
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2013 | 2013 |
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2022 | 2024 |
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2020 | 2020 |
|
|
|
|
|
Healthcare ERP | ERP Services and Operations |
|
2019 | 2019 |
|
|
|
|
|
Healthcare ERP | ERP Services and Operations |
|
2020 | 2020 |
|
|
|
|
|
Healthcare ERP | ERP Services and Operations |
|
2006 | 2006 |
|
|
|
|
|
Mailing System | ERP Services and Operations |
|
2013 | 2013 |
|
|
|
|
|
Patient Management | ERP Services and Operations |
|
2013 | 2013 |
|
Memorial Hermann Healthcare System Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
Memorial Hermann Healthcare System Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
Memorial Hermann Healthcare System eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2017 | 2017 |
|
Memorial Hermann Healthcare System SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supply Chain Management | SCM |
|
2016 | 2016 |
|
Memorial Hermann Healthcare System CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Data Management Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
Memorial Hermann Healthcare System ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
Memorial Hermann Healthcare System TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2017 | 2017 |
|
Memorial Hermann Healthcare System PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Apps Development | PaaS |
|
2016 | 2016 |
|
Memorial Hermann Healthcare System IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
Memorial Hermann Healthcare System CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2015 | 2015 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Memorial Hermann Healthcare System
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Operating Officer | CXO | Finance | |
|
|
|
CEO | CXO | Finance | |
|
|
|
Chief Operating Officer at Memorial Hermann Greater Heights Hospital | CXO | Finance | |
|
|
|
Chief Operating Officer at Memorial Hermann The Woodlands | CXO | Finance | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
Account Payable Coordinator | Manager | Finance | |
|
|
|
AVP Financial Management | VP | Finance | |
|
|
|
Director of Finance | Director | Finance | |
|
|
|
VP, Financial Analytics | VP | Finance | |
|
|
|
Director, Financial Operations | Director | Finance | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Manager, Corporate Accounts Payable | Manager | Finance | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
Associate Vice President, HR Business Partners | VP | HR | |
|
|
|
Director Talent Acquisition | Director | HR | |
|
|
|
Vice President, Talent Acquisition & Staffing | VP | HR | |
|
|
|
Recruiting Engagement Manager | Manager | HR | |
|
|
|
VP, Chief Information Security Officer | CXO | IT | |
|
|
|
Technical Director | Director | Operations | |
|
|
|
Vice President, ISD Technical Services | VP | IT | |
|
|
|
Director, HIPAA Audit Services | Director | Risk | |
|
|
|
Manager, ISD Security Access Account Services | Manager | Finance | |
|
Apps Being Evaluated by Memorial Hermann Healthcare System Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Memorial Hermann Healthcare System IT executives and key decision makers. This section highlights Memorial Hermann Healthcare System's latest recorded technology evaluations, including DailyPay for Earned Wage Access on 2025-06-20 and Gallup Q12 for Employee Engagement on 2024-06-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Memorial Hermann Healthcare System digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-20 | Memorial Hermann Healthcare System | Evaluated | DailyPay | DailyPay | Earned Wage Access | HCM |
| 2024-06-18 | Memorial Hermann Healthcare System | Evaluated | Gallup | Gallup Q12 | Employee Engagement | HCM |
FAQ - APPS RUN THE WORLD Memorial Hermann Healthcare System Technographics
Memorial Hermann Healthcare System is a Healthcare organization based in United States,
with around 34000 employees and annual revenues of $7.80 billion.
Memorial Hermann Healthcare System operates a diverse technology stack with applications such as
Ascend SmartTouch Accounts Payable, Workday HCM and HealthRules Payer,
covering areas like AP Automation, Core HR and Core Admin Processing System.
Memorial Hermann Healthcare System has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ascend Software, Workday and HealthEdge Software.
Memorial Hermann Healthcare System recently adopted applications including
Kahuna Skills Manager in 2024, EPIC EHR in 2022 and HealthRules Payer in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Memorial Hermann Healthcare System’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Memorial Hermann Healthcare System’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Memorial Hermann Healthcare System technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.