Mercantile Bank
310 Leonard Street NW,
Grand Rapids, 49504, MI,
United States
Grand Rapids, 49504, MI,
United States
1 616-406-3000
Banking and Financial Services
Mercantile Bank Technographics
Mercantile Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercantile Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Mercantile Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercantile Bank has purchased the following applications: JHA SmartPay for Payment Processing in 2018, JobMatch ApplicantPro for Applicant Tracking System in 2018, Fiserv Premier Bank Platform for Core Banking in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercantile Bank is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , JobMatch , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercantile Bank revenues, which have grown to $135.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercantile Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercantile Bank Tech Stack and Enterprise Applications
Mercantile Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | JHA SmartPay | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018, Mercantile Bank implemented JHA SmartPay on its public website to provide Payment Processing for customer facing online transactions. The deployment positions JHA SmartPay as the bank's web payment acceptance layer, supporting online checkout flows and gateway functions for payments initiated through the corporate site.
JHA SmartPay was configured to deliver core Payment Processing capabilities commonly used by banks, including card authorization, ACH handling, tokenization for card data, hosted payment pages, and transaction reconciliation and reporting. Operational scope is centered on the website and digital channels, impacting customer payments and merchant services offerings, while governance attention focused on web payments operations and reconciliation workflows to sustain day to day processing.
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Mercantile Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JobMatch | Legacy | JobMatch ApplicantPro | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018 Mercantile Bank implemented JobMatch ApplicantPro as its Applicant Tracking System and deployed the application as the bank's public careers portal at https://mercbank.applicantpro.com/jobs/. The implementation replaced the bank's previous unspecified internal hiring process with a web-accessible applicant intake flow, positioning JobMatch ApplicantPro as the primary external touchpoint for candidate attraction and submission.
Configuration centered on standard Applicant Tracking System capabilities, including online job posting, candidate application capture, resume and document storage, applicant status tracking, and configurable hiring workflows. The deployment leveraged platform-level automation for applicant routing and candidate communication to support the Talent Acquisition team, and administrators configured role-based access to separate recruiter, hiring manager, and HR administrator responsibilities.
Operational coverage focused on HR and recruiting functions across Mercantile Bank in the United States, using JobMatch ApplicantPro to centralize external recruiting activity on the bank careers site. Integrations were limited to the careers site presence documented at the ApplicantPro jobs URL, with the system serving as the authoritative source for external applicant records and workflow orchestration.
Governance emphasized standardized hiring workflows and administrative controls within the Applicant Tracking System, aligning user roles and approval steps for requisition management and candidate progression. JobMatch ApplicantPro was maintained as the bank's live applicant intake and tracking platform, with configuration and governance scoped to support ongoing recruiting and compliance needs.
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Mercantile Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020, Mercantile Bank implemented Fiserv Premier Bank Platform. The Fiserv Premier Bank Platform serves as the institution's Core Banking system and is the central repository for customer and account master data, interest and service charge specifications, notifications and statement generation, and transaction processing workflows.
The implementation was configured to support core processing modules typical of Core Banking, including account management, transaction clearing and posting, fee and interest calculation engines, and reporting. Operational tasks noted in the implementation include software upgrades and deployment, file share provisioning, user access configuration, mass maintenance via Fiserv MAP, generation and review of business analytic reports, and daily Director Archive processing for long term record retention.
Integrations and operational touch points are explicit, the bank operates the core in close coordination with Fiserv as vendor, with the Director Archive system used for archival processing, Fiserv MAP used for mass maintenance, and Change Gear used for change and incident tracking. Disaster Recovery and Business Continuity testing is conducted between the bank and Fiserv, and the Core Systems Administrator role acts as an escalation point between bank users and Fiserv management to resolve outages and service issues.
Governance and operationalization emphasize data governance, user and security group administration for the core and Director Archive systems, change management documentation using Change Gear, participation in internal and external audits, and preparation of procedural documentation. The implementation supports bank functions across operations, compliance, retail banking and lending and is managed by a small specialized Core Systems Department based in Wyoming, Michigan.
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Digital Banking | ERP Services and Operations |
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2019 | 2019 |
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Mercantile Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Mercantile Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Mercantile Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Mercantile Bank SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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Mercantile Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Mercantile Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Mercantile Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Mercantile Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mercantile Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercantile Bank IT executives and key decision makers. This section highlights Mercantile Bank's latest recorded technology evaluations, including ADP Payroll for Payroll on 2025-01-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercantile Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mercantile Bank Technographics
Mercantile Bank is a Banking and Financial Services organization based in United States,
with around 650 employees and annual revenues of $135.0 million.
Mercantile Bank operates a diverse technology stack with applications such as
JHA SmartPay, JobMatch ApplicantPro and Fiserv Premier Bank Platform,
covering areas like Payment Processing, Applicant Tracking System and Core Banking.
Mercantile Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jack Henry & Associates, JobMatch and Fiserv.
Mercantile Bank recently adopted applications including
DocuSign eSignature in 2023, Kentico Xperience CMS in 2021 and Artsai in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercantile Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercantile Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercantile Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.