Mercer Marsh Benefits
1166 Avenue of Americas,
New York, 10036, NY,
United States
New York, 10036, NY,
United States
1 212-345-7000
Professional Services
Mercer Marsh Benefits Technographics
Mercer Marsh Benefits Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercer Marsh Benefits and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 23300 Mercer Marsh Benefits employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Mercer Marsh Benefits has purchased the following applications: Oracle iExpense for Expense Management in 2013, MercerInsight for Analytics and BI in 2019, Zoom for Audio Video and Web Conferencing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercer Marsh Benefits is running and its propensity to invest more and deepen its relationship with Oracle , Mercer , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercer Marsh Benefits revenues, which have grown to $5.97 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercer Marsh Benefits intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercer Marsh Benefits Tech Stack and Enterprise Applications
Mercer Marsh Benefits ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle iExpense | Expense Management | ERP | n/a | 2013 | 2013 |
In 2013, Mercer implemented Oracle iExpense for Expense Management. The deployment positioned Oracle iExpense as the primary expense reporting application used by administrative staff to complete expense reports and manage reimbursements for numerous senior consultants, and it supports local and global travel expense handling as described by on the ground administrative users.
Oracle iExpense at Mercer was configured to support standard Expense Management capabilities including expense entry and itemization, receipt capture, configurable approval workflows, and policy enforcement for reimbursable items. The application operated alongside Mercer procurement and billing activities, with administrative users creating purchase order requisitions in iProcurement and completing expense reports in Oracle iExpense, while team billing coordinators performed monthly invoicing in the WebCAS online billing system.
Operational coverage included administrative teams supporting senior consultants and billing coordinators, with client engagement records maintained in Salesforce as part of broader operational processes. Governance centered on role based expense approval workflows and centralized policy controls administered by finance and administrative operations, ensuring consistent expense processing across the local and global travel workflows managed by Mercer staff.
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Mercer Marsh Benefits Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercer | Legacy | MercerInsight | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Mercer deployed MercerInsight as a cloud-based manager research and analytics platform. MercerInsight operates within the Analytics and BI category and serves as a core component of Mercer's investments offering, used globally to support asset owner decision making and delegated OCIO services.
The platform centralizes forward looking manager ratings, ESG assessments, and operational due diligence, combining structured research workflows, analytics dashboards, and standardized rating methodologies. MercerInsight provides configurable reporting and visualization capabilities aligned with Analytics and BI functionality to support manager selection, monitoring, peer comparison, and portfolio-level analysis.
Operationally MercerInsight is embedded across Mercer's investments teams and OCIO delivery, supporting global research and due diligence processes and governance around manager ratings and ESG scoring. Deployment and rollout emphasize consistent rating methodology, research version control, and role-based access to ensure controlled researcher workflows and client-facing reporting across regional and global teams.
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Mercer Marsh Benefits Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Mercer deployed Zoom as its Audio Video and Web Conferencing solution. Mercer uses Zoom on its public website to surface embedded meeting and webinar access for client engagements and external events.
The Zoom deployment emphasizes core conferencing capabilities including live video meetings, webinar hosting, in-meeting chat, screen sharing, and recording and playback for on-demand access. Zoom is configured to support both scheduled events and ad hoc client meetings, aligning with standard Audio Video and Web Conferencing functional patterns.
Architecturally the implementation is web-embedded, with Zoom sessions launched directly from Mercer web pages to minimize friction for external participants. Operational ownership appears aligned to client-facing and digital experience teams, with Zoom supporting client advisory sessions, remote workshops, and external-facing communications across Mercer business units.
Governance for the Zoom rollout centers on centralized account administration, meeting configuration standards, and user access controls to maintain a consistent external presentation and security posture. Mercer’s use of Zoom on their website positions Zoom as the principal Audio Video and Web Conferencing tool for client engagement workflows.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Mercer Marsh Benefits Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Mercer Marsh Benefits CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Mercer Marsh Benefits ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Mercer Marsh Benefits PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Mercer Marsh Benefits PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Mercer Marsh Benefits IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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Mercer Marsh Benefits CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Mercer Marsh Benefits
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Fund Tax & Regulatory Reporting Manager | Manager | Finance | |
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Senior Finance Manager | Manager | Finance | |
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Senior Finance Director - US and Canada | Director | Finance | |
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Partner, CIO Global Technology Delivery | CXO | IT | |
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Director of Solutions Architecture | Director | Finance | |
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IT Global Engineering - Head of Delivery | Director | IT | |
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Principal, International Consulting | Director | Operations | |
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Technology & Consulting Growth Leader | Non Manager | Operations | |
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Investment Consulting Director for Asia | Director | Operations | |
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Technology Consultant | Non Manager | Operations | |
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Apps Being Evaluated by Mercer Marsh Benefits Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercer Marsh Benefits IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercer Marsh Benefits digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Mercer Marsh Benefits Technographics
Mercer Marsh Benefits is a Professional Services organization based in United States,
with around 23300 employees and annual revenues of $5.97 billion.
Mercer Marsh Benefits operates a diverse technology stack with applications such as
Oracle iExpense, MercerInsight and Zoom,
covering areas like Expense Management, Analytics and BI and Audio Video and Web Conferencing.
Mercer Marsh Benefits has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Mercer and Zoom Video Communications.
Mercer Marsh Benefits recently adopted applications including
Zoom in 2022, MongoDB Atlas in 2022 and Proofpoint Email Security and Protection in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercer Marsh Benefits’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercer Marsh Benefits’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercer Marsh Benefits technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.