Apps Run The World

Mercy Software Purchases and Digital Transformation Initiatives

Last updated on 2021-08-30 12:57:36

Discover the latest software purchases and digital transformation initiatives being undertaken by Mercy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40000 Mercy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Mercy has purchased the following applications: DocuSign eSignature for Digital Signing in 2021, Adobe Launch for Tag Management in 2020, Cisco Secure Email, Formerly Email Security for Secure Email Gateways (SEGs) in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Mercy is running and its propensity to invest more and deepen its relationship with DocuSign , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Mercy revenues, which have grown to $8.00 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Mercy Health, a charitable institution, operates hospitals, physician practices, outpatient clinics, health plans, and related health and human services.

Scope and Challenges

Mercy was able to save $4.3 million, in the first year after implementation, by leveraging SAP Solutions to improve nurse scheduling efficiency -- and thereby reducing agency and overtime staffing.

Mercy’s realized that using the SAP Analytics Platform is key to drive efficiencies while ensuring delivery of premium patient health care. Mercy estimates that they have approximate a $50 million opportunity that they can realize through better alignment of existing resources.

In July 2016, the first steps of the implementation were transitioning data into SAP HANA, implemented SAP Lumira for visualization and SAP Predictive analytics to support innovations in resource scheduling.

Provided to Center of Excellence working with nurse managers to look for opportunities for improved resource scheduling. They did a road show with managers and directors. They walked them through how to address the opportunity and spent time with them to make sure that they understood what was needed to but also to make sure that the results would be sustained.

Implemented SAP Lumira for visualization and SAP Predictive analytics to support innovations in resource scheduling. Impacts over 14,000 Mercy Coworkers.

July 2017 – program in full swing and realizing benefits.

Early 2018 – Due to the success of scheduling project, Mercy initiated a broader workforce analytics initiative (focused employee retention, etc.).

Outcome and Implications

With the implementation of SAP HANA, SAP BusinessObjects, and SAP Lumira, Mercy is able to better understand where the leakage could occur, look at schedules, fill rates, and cancelations, and predict, plan for, and proactively adjust resources accordingly – and to stem the leaks before they started. Besides SAP software solutions, Mercy has implemented Kronos which is offering Mercy Hospital a fully integrated solution including time and attendance, human resources, payroll, employee scheduling, absence management, and hiring applications.

Some of the benefits from the implementation are:

  • Improving the efficiency of the scheduling solution, and thereby cutting costs.
  • They can predict demand from patients and available capacity by skill to meet that patient need. Identify what changes to make to ensure
  • Elimination of manual report collation -- thanks to an overview of all resource management factors in one solution.
  • Insight into performance trends to help forecast care needs by type, location, resource, and cost.
  • Built-in capacity for innovation to stay ahead of emerging issues in the healthcare market.

Quotes

“Now that we’re improving the use of Mercy’s nursing staff and being better stewards of our resources, we believe it will lead to better care and more satisfied patients.” - Michael Gillen, System Vice President of Operations, Mercy.

“Using predictive analytics, we are able to understand when and how we risk under using our valuable human resources. Then we can redirect them where they’re needed and operate at full capacity.” - said Kyle Falkenrath, Director of Labor Strategy Alignment and Governance, Mercy.

 


615 South New Ballas Road
Saint Louis, 63141 , MO
United States
1 314-251-6000
https://www.mercy.net/
Industry Employees Revenue
Healthcare 40000 $8.00B

Enterprise Software and Cloud Applications being used by Mercy


Vendor Old Product New Product Category Market Users VAR/SI When Live
SAP Legacy Applications SAP BusinessObjects Lumira Analytics and BI Analytics and BI n/a n/a 2016 2016
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2013 2018
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Audio Video and Web Conferencing Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Digital Asset Management Content Management Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Digital Signing Content Management Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2014 n/a
Subscribe Subscribe Subscribe CCaaS,Customer Experience CRM Subscribe Subscribe 2015 2016
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe CCaaS,Customer Experience CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2005 n/a
Subscribe Subscribe Subscribe Candidate Relationship Management HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Workforce Management HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Workforce Management HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Apps Development PaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Apps Development PaaS Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Treasury Management TRM Subscribe Subscribe 2011 2012
Subscribe Subscribe Subscribe Treasury Management TRM Subscribe Subscribe 2011 2011
Vendor Old Product New Product Category Market Users VAR/SI When Live
SAP Legacy Applications SAP BusinessObjects Lumira Analytics and BI Analytics and BI n/a n/a 2016 2016
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2013 2018
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Audio Video and Web Conferencing Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Digital Asset Management Content Management Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Digital Signing Content Management Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2014 n/a
Subscribe Subscribe Subscribe CCaaS,Customer Experience CRM Subscribe Subscribe 2015 2016
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe CCaaS,Customer Experience CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2005 n/a
Subscribe Subscribe Subscribe Candidate Relationship Management HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Workforce Management HCM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Workforce Management HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2014 2014
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Treasury Management TRM Subscribe Subscribe 2011 2012
Subscribe Subscribe Subscribe Treasury Management TRM Subscribe Subscribe 2011 2011
Vendor Old Product New Product Category Market Users VAR/SI When Live
Amazon Web Services (AWS) Legacy Applications Amazon SES Transactional Email PaaS n/a n/a 2019 2019
Subscribe Subscribe Subscribe Apps Development PaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Apps Development PaaS Subscribe Subscribe 2017 2017
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at Mercy


First Name Last Name Title Email Phone
Subscribe Subscribe VP-Human Resources Subscribe Subscribe
Subscribe Subscribe Vice President Financial Planning & Deputy Treasurer Subscribe Subscribe
Subscribe Subscribe CFO Subscribe Subscribe
Subscribe Subscribe EVP/Chief Administrative Officer & President Subscribe Subscribe
Subscribe Subscribe Vice President - Finance Subscribe Subscribe
Subscribe Subscribe Senior Vice President-Workforce Solutions Subscribe Subscribe
Subscribe Subscribe Executive Vice President, Operations Subscribe Subscribe
Subscribe Subscribe Sr. V.P. CIO Subscribe Subscribe
Subscribe Subscribe Manager - Data Analytics & Engineering Subscribe Subscribe
Subscribe Subscribe Vice President - Accounting & Reporting Subscribe Subscribe
Subscribe Subscribe Director- Talent Acquisition Strategy & Operations Subscribe Subscribe
Subscribe Subscribe Director - Resource Optimization Subscribe Subscribe
Subscribe Subscribe VP Talent Solutions Subscribe Subscribe
Subscribe Subscribe Director, Communication Center Subscribe Subscribe
Subscribe Subscribe Chief Human Resources Officer - Administration Subscribe Subscribe
Subscribe Subscribe System Vice President of Operations Subscribe Subscribe
Subscribe Subscribe V.P. - IT Business Officer Subscribe Subscribe
Subscribe Subscribe Business Intelligence Manager Subscribe Subscribe
Subscribe Subscribe Executive Director Financial Operations Subscribe Subscribe
Subscribe Subscribe Chief Information Officer Subscribe Subscribe
Subscribe Subscribe Executive Vice President, Strategy/Chief Financial Officer Subscribe Subscribe
Subscribe Subscribe Executive Director Finance Subscribe Subscribe
Subscribe Subscribe Chief Human Resources Officer - Operations Subscribe Subscribe
Subscribe Subscribe VP, Human Resources Subscribe Subscribe