Discover the latest software purchases and digital transformation initiatives being undertaken by Mercy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 45000 Mercy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercy has purchased the following applications: Salesforce CRM for CRM in n/a, Infor Lawson for ERP Financial in n/a, SAP Predictive Analytics for Analytics and BI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercy is running and its propensity to invest more and deepen its relationship with Salesforce, Infor, SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercy revenues, which have grown to $5.50 billions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Mercy Health, a charitable institution, operates hospitals, physician practices, outpatient clinics, health plans, and related health and human services.
Scope and Challenges
Mercy was able to save $4.3 million, in the first year after implementation, by leveraging SAP Solutions to improve nurse scheduling efficiency -- and thereby reducing agency and overtime staffing.
Mercy’s realized that using the SAP Analytics Platform is key to drive efficiencies while ensuring delivery of premium patient health care. Mercy estimates that they have approximate a $50 million opportunity that they can realize through better alignment of existing resources.
In July 2016, the first steps of the implementation were transitioning data into SAP HANA, implemented SAP Lumira for visualization and SAP Predictive analytics to support innovations in resource scheduling.
Provided to Center of Excellence working with nurse managers to look for opportunities for improved resource scheduling. They did a road show with managers and directors. They walked them through how to address the opportunity and spent time with them to make sure that they understood what was needed to but also to make sure that the results would be sustained.
Implemented SAP Lumira for visualization and SAP Predictive analytics to support innovations in resource scheduling. Impacts over 14,000 Mercy Coworkers.
July 2017 – program in full swing and realizing benefits.
Early 2018 – Due to the success of scheduling project, Mercy initiated a broader workforce analytics initiative (focused employee retention, etc.).
Outcome and Implications
With the implementation of SAP HANA, SAP BusinessObjects, and SAP Lumira, Mercy is able to better understand where the leakage could occur, look at schedules, fill rates, and cancelations, and predict, plan for, and proactively adjust resources accordingly – and to stem the leaks before they started. Besides SAP software solutions, Mercy has implemented Kronos which is offering Mercy Hospital a fully integrated solution including time and attendance, human resources, payroll, employee scheduling, absence management, and hiring applications.
Some of the benefits from the implementation are:
“Now that we’re improving the use of Mercy’s nursing staff and being better stewards of our resources, we believe it will lead to better care and more satisfied patients.” - Michael Gillen, System Vice President of Operations, Mercy.
“Using predictive analytics, we are able to understand when and how we risk under using our valuable human resources. Then we can redirect them where they’re needed and operate at full capacity.” - said Kyle Falkenrath, Director of Labor Strategy Alignment and Governance, Mercy.
|Vendor||Old Product||New Product||Category||Market||Users||VAR/SI||When||Live|
|Cisco Systems||Legacy Applications||Cisco Unified Contact Center Enterprise||CCaaS,Customer Experience||CRM||n/a||n/a||2015||2016|
|Subscribe||Subscribe||Subscribe||Applicant Tracking System||HCM||Subscribe||Subscribe||2014||2014|
|Subscribe||Subscribe||Subscribe||ERP Financial||ERP Financial Management||Subscribe||Subscribe||n/a||n/a|
|Subscribe||Subscribe||Subscribe||Analytics and BI||Analytics and BI||Subscribe||Subscribe||2013||2018|
|Subscribe||Subscribe||Subscribe||Analytics and BI||Analytics and BI||Subscribe||Subscribe||2016||2016|
|Subscribe||Subscribe||Subscribe||Analytics and BI||Analytics and BI||Subscribe||Subscribe||2017||2017|
|Subscribe||Subscribe||Subscribe||Expense Management||ERP Financial Management||Subscribe||Subscribe||2015||2015|
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