MercyCare
38 Ord Street, West Perth,
Perth, 6005, WA,
Australia
Perth, 6005, WA,
Australia
61 8 9442-3444
Non Profit
MercyCare Technographics
MercyCare Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MercyCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1656 MercyCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MercyCare has purchased the following applications: Epicor ERP for ERP Financial in 2018, Frontier Software iChris for Core HR in 2014, AlayaCare Procura for Home Care Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MercyCare is running and its propensity to invest more and deepen its relationship with Epicor , Mirus Australia , Frontier Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MercyCare revenues, which have grown to $118.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MercyCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MercyCare Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 MercyCare implemented Epicor ERP as its core ERP Financial platform to centralize resident billing and accounts receivable workflows. MercyCare implemented Epicor ERP in 2018 to support aged care billing models, subsidy processing, and debtor management across its finance organization.
The implementation concentrated on Accounts Receivable and billing modules, including resident invoice generation, fees and subsidy calculations, adjustments, payment reconciliation from residents, families, Medicare and third parties, and debtor follow up. Configuration and ongoing system administration responsibilities were embedded in the finance team, with an internal Epicor subject matter expert maintaining configuration, troubleshooting issues, supporting upgrades, and driving process improvements through system optimisation.
Operational coverage for Epicor ERP targeted MercyCare aged care services and Accounts Receivable operations, including support for staff based in Perth, Western Australia, reflecting the on-the-ground billing and reconciliation workflows. The deployment supported core finance functions such as invoicing, subsidy compliance processing, receipting, and accounts reconciliation, aligning technical configuration with aged care billing rules and audit requirements.
Governance was framed around compliance with aged care funding requirements and audit readiness, with the Epicor Subject Matter Expert role ensuring configuration controls, upgrade governance, and process documentation. MercyCare positioned Epicor ERP to centralize ERP Financial controls and to enable ongoing system optimisation and operational efficiency within finance and billing teams.
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Subscription and Recurring Billing | ERP Financial Management |
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2024 | 2025 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Frontier Software | Legacy | Frontier Software iChris | Core HR | HCM | n/a | 2014 | 2014 |
In 2014 MercyCare implemented Frontier Software iChris as its Core HR application. The implementation coincided with a broader Enterprise Content Management SharePoint 2013 tranche managed from November 2014 to June 2015, with Project Manager and Change Manager oversight to coordinate delivery and organisational change activities.
The program combined HR functional workstreams such as onboarding and corporate policy management with an upgraded intranet portal and enterprise content management workflows, aligning Frontier Software iChris with ECM-hosted HR processes. Integrations explicitly included Active Directory for directory and authentication alignment, and back-end ETL integration with the Chris21 HR system to synchronize HR data flows. Governance emphasis centered on vendor delivery management, requirements and acceptance criteria definition, UAT execution and remediation, and operational rollout across MercyCare’s aged-care, family, health and community services in Western Australia, materially supporting the organisation’s strategic goals.
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Core HR | HCM |
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2024 | 2024 |
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Payroll | HCM |
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2020 | 2020 |
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Recruiting | HCM |
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2015 | 2015 |
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Recruiting | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AlayaCare | Legacy | AlayaCare Procura | Home Care Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 MercyCare implemented AlayaCare Procura to centralize Home Care Management across its community and clinical service lines. The deployment of AlayaCare Procura in 2020 established a single application footprint for client records and care coordination while aligning operational workflows with MercyCare IT application support practices.
The implementation focused on core Home Care Management capabilities, including electronic care planning and clinical documentation, scheduling and rostering, mobile care worker access and timesheet capture, case management and client intake, and operational reporting for compliance. AlayaCare Procura was configured to support clinician-facing documentation and back office administrative workflows, with standard configuration and localized form templates to match MercyCare care protocols.
AlayaCare Procura was integrated into MercyCare’s application landscape and operates alongside Chris21, CAMMS Risk Incidents, Clinical Manager, Epicor, and Riteq. These integrations were used to synchronize HR and rostering data from Chris21 and Riteq, surface incident and risk records from CAMMS Risk Incidents, exchange clinical data with Clinical Manager, and transmit procurement and financial interfaces to Epicor, enabling end to end operational continuity between care delivery and support systems.
Governance for AlayaCare Procura has been managed through MercyCare’s IT Applications Support team, with responsibilities for administration, enhancements, user training, helpdesk ticketing and escalation, configuration management and system upgrades. Ongoing support processes emphasize application administration and incremental enhancements driven by clinical and operational feedback rather than one time change events.
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Patient Management | ERP Services and Operations |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at MercyCare
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| No data found | ||||||
Apps Being Evaluated by MercyCare Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD MercyCare Technographics
MercyCare is a Non Profit organization based in Australia,
with around 1656 employees and annual revenues of $118.0 million.
MercyCare operates a diverse technology stack with applications such as
Epicor ERP, Frontier Software iChris and AlayaCare Procura,
covering areas like ERP Financial, Core HR and Home Care Management.
MercyCare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Frontier Software and AlayaCare.
MercyCare recently adopted applications including
Mirus Metrics in 2024, Ceridian Dayforce HCM in 2024 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MercyCare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MercyCare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MercyCare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.