Merivale
Ivy, Level 2, 320-330 George St,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9240-3000
Leisure and Hospitality
Merivale Technographics
Merivale Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Merivale and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Merivale employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Merivale has purchased the following applications: Infor SunSystems for ERP Financial in 2019, SAP SuccessFactors Recruiting Marketing for Candidate Relationship Management in 2021, NewBook for Real Estate Property Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Merivale is running and its propensity to invest more and deepen its relationship with Infor , Stripe , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Merivale revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Merivale intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Merivale Tech Stack and Enterprise Applications
Merivale ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Merivale implemented Infor SunSystems as its ERP Financial system. The deployment established a centralized financial ledger to support Merivale's hospitality operations in Australia, aligning corporate finance with site-level transaction flows across venues.
Infor SunSystems was configured to deliver core financial modules including general ledger, accounts payable, accounts receivable, and financial reporting, reflecting standard ERP Financial capabilities. Configuration work included chart of accounts design, period close orchestration, and payment processing workflows to ensure transactional integrity between finance and operational systems.
The implementation integrated Infor SunSystems with Basware for accounts payable automation, with point-of-sale software and hardware for transactional posting, with Tyro for EFTPOS merchant processing, and with CheckSCM for supply and inventory reconciliation. These integrations connected finance, procurement and POS operations, enabling end-to-end posting from venue transactions through to the corporate ledger.
Operational governance centered on in-house Level 3 support, led by Senior Applications Specialist resources who managed incidents, change requests, enhancements, documentation and staff training. The Senior Applications Specialist role also provided subject matter expertise for SunSystems, handled integration maintenance and supported the onboarding of additional sites, while communicating support expectations to business stakeholders.
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Payment Processing | ERP |
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2018 | 2018 |
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Merivale HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Recruiting Marketing | Candidate Relationship Management | HCM | n/a | 2021 | 2021 |
In 2021, Merivale implemented SAP SuccessFactors Recruiting Marketing as part of a Candidate Relationship Management initiative. The deployment was positioned within People Services and Talent Acquisition for the Australia based hospitality group, covering candidate engagement and attraction for a workforce of roughly 3,000 employees.
Configuration and ongoing management explicitly encompassed SAP SuccessFactors Employee Central, Recruiting Management and Recruiting Marketing, with workstreams aligned to candidate lifecycle orchestration, campaign driven talent pools and recruitment analytics. These functional capabilities supported CRM style segmentation, nurture workflows and recruitment reporting consistent with Candidate Relationship Management practices.
Operational integration was managed alongside UKG Dimensions and involved close collaboration with the Payroll team to implement legislative changes, identify efficiencies and resolve payroll adjacent issues, enabling coordination between HR, workforce management and payroll operations. The solution fed group wide reporting and labour insights used by HR, payroll and talent acquisition functions for operational decision making.
Governance centered on continual improvement, system administration and structured change control, with a dedicated People Systems function responsible for system development, troubleshooting, systems analysis and harmonizing reporting. Rollout emphasis was on iterative configuration updates and process alignment across People Services rather than wholesale process replacement.
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Core HR | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2020 | 2021 |
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Workforce Scheduling | HCM |
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2017 | 2017 |
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Merivale ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NewBook | Legacy | NewBook | Real Estate Property Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Merivale implemented NewBook on its website as the primary Real Estate Property Management application to support online bookings and property operations. Merivale uses NewBook as its Real Estate Property Management solution for reservations, inventory control, and guest-facing booking flows across its hospitality portfolio.
The NewBook deployment is a web-integrated configuration with the NewBook booking engine embedded into Merivale's public site, enabling direct reservation capture and centralized availability management. Configuration focuses on core Real Estate Property Management capabilities, including reservation management, rate and availability controls, guest profile management, and operational modules commonly used for housekeeping and front-of-house coordination.
Operational coverage for NewBook centers on reservations and property operations teams, with the application serving as the website booking interface and the source of truth for online inventory. Integration points are implemented via standard web and API connections to the public website and to downstream operational workflows, aligning the booking engine with in-venue operations and guest servicing processes.
Governance for the NewBook rollout emphasizes centralized rate and inventory controls, role-based access for operations and front-of-house staff, and process changes to consolidate online booking and on-premise management under a single system. The narrative reflects Merivale NewBook Real Estate Property Management alignment with reservations and property operations, instrumenting web bookings into operational workflows without reference to specific third party vendors.
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Merivale Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Merivale Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Merivale CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Merivale ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2016 | 2016 |
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Merivale PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Merivale PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Merivale IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Single Sign-On (SSO) | IaaS |
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2017 | 2017 |
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Merivale CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Merivale
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Group Financial Controller | Director | Finance | |
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Head of Infrastructure | Director | Finance | |
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Chief People Officer | CXO | HR | |
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CFO | CXO | Finance | |
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People Experience Partner (HR Business Partner) | Manager | HR | |
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Operations Manager | Manager | Finance | |
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Human Resources Business Partner | Manager | HR | |
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Head of People Experience | Director | HR | |
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Head of People Services & Systems | Director | HR | |
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People Experience Manager (aka Human Resources Manager) | Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Chief Information Officer | CXO | IT | |
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Head of Applications | Director | IT | |
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Service Desk Team Leader | Manager | Operations | |
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Head of Infrastructure and Operations | Director | Finance | |
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Information Technology System Administrator | Manager | IT | |
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People Services & Systems Partner | Manager | HR | |
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Payroll Manager | Manager | Finance | |
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Head of People Operations | Director | HR | |
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Apps Being Evaluated by Merivale Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Merivale IT executives and key decision makers. This section highlights Merivale's latest recorded technology evaluations, including Ingram Micro Cloud for Application Hosting and Computing Services on 2025-05-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Merivale digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-05-01 | Merivale | Evaluated | Ingram Micro | Ingram Micro Cloud | Application Hosting and Computing Services | IaaS |
FAQ - APPS RUN THE WORLD Merivale Technographics
Merivale is a Leisure and Hospitality organization based in Australia,
with around 3000 employees and annual revenues of $900.0 million.
Merivale operates a diverse technology stack with applications such as
Infor SunSystems, SAP SuccessFactors Recruiting Marketing and NewBook,
covering areas like ERP Financial, Candidate Relationship Management and Real Estate Property Management.
Merivale has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, SAP and NewBook.
Merivale recently adopted applications including
NewBook in 2025, SAP SuccessFactors Recruiting Marketing in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Merivale’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Merivale’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Merivale technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.