Apps Run The World

Midland Credit Management, an Encore Capital Group Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Midland Credit Management, an Encore Capital Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Midland Credit Management, an Encore Capital Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Midland Credit Management, an Encore Capital Group has purchased the following applications: Workday Financial Management for ERP Financial in 2016, Workday Procurement for Procurement in 2018, Workday Compensation for Compensation Management in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Midland Credit Management, an Encore Capital Group is running and its propensity to invest more and deepen its relationship with Workday , Thomson Reuters , CallMiner or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Midland Credit Management, an Encore Capital Group revenues, which have grown to $1.00 billion in 2021, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Midland Credit Management, an Encore Capital Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. 

With over 4,000 employees worldwide, MCM is headquartered in San Diego, California, and maintains domestic and international operations across the United States, Costa Rica, and India.

Scope and Challenges

MCM was in pursuit of a solution that will remove the extra layers of administrative HR bureaucracy, primarily by allowing employees and managers access to systems that were once the preserve of the HR function.

Managing a team responsible for global HR Operations for an organization with 1,500 people at 4 US offices plus India and Costa Rica was not an easy task. Handling the HR compliance and policy management, internal/external audits, global mobility/immigration, Workday governance, data governance and stewardship, budget planning was a complex process. 

Outcome and Implications

By implementing the ServiceNow HR Service Delivery the employees were able to manage their entire HR process directly within the ServiceNow portal, whereby employees could quickly log in via an internet browser on their PC, Laptop, Tablet Device, or Mobile Phone. 

Revamp of HR ServiceNow platform to better define business processes with stakeholders and implement a user-friendly and design-centered platform for HR service delivery. With ServiceNow, Midland Credit created tiered and prioritized processes for HR help tickets. Transformed ServiceNow to function as a companywide intranet site with knowledge base articles to connect employees with resources.

ServiceNow, today supports the entire company across the globe from IT and HR support tickets, to Project Management and asset. Provides oversight of the modification and maintenance of software applications with large, complex scope. Midland Credit Management global team of 15+ Level 2 and Level 3 desktop support analysts and engineers supporting 5000 users over 27 locations are heavily relying on ServiceNow. 


Midland Credit Management, Inc
350 Camino De La Reina Suite 100
San Diego, 92108 , CA
United States
1 800-296-2657
https://www.midlandcredit.com/
Industry Employees Revenue
Banking and Financial Services 4000 $1.00B

Enterprise Software and Cloud Applications being used by Midland Credit Management, an Encore Capital Group


Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft Power BI Analytics and BI Analytics and BI n/a n/a 2017 2017
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Speech Recognition AI Artificial Intelligence Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2010 2010
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Tax Management ERP Financial Management Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Point Of Sale ERP Services and Operations Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Benefits Administration HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Time and Attendance HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Offboarding HCM Subscribe Subscribe 2015 2016
Subscribe Subscribe Subscribe HR Service Delivery HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Learning and Development HCM Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Benefits Administration HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Compensation Management HCM Subscribe Subscribe 2015 2016
Subscribe Subscribe Subscribe Onboarding HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Benefits Administration HCM Subscribe Subscribe 2015 2016
Subscribe Subscribe Subscribe Succession and Leadership Planning HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Absence and Leave Management HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Web Application Firewalls (WAF) IaaS Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Data Warehouse Appliance IaaS Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Project Portfolio Management PPM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Procurement Procurement Subscribe Subscribe 2018 2019
Subscribe Subscribe Subscribe Supplier Relationship Management Procurement Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Governance, Risk and Compliance TRM Subscribe Subscribe 2019 2019
Vendor Old Product New Product Category Market Users VAR/SI When Live
Microsoft Legacy Applications Microsoft Power BI Analytics and BI Analytics and BI n/a n/a 2017 2017
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Analytics and BI Analytics and BI Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Collaboration Collaboration Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe CRM CRM Subscribe Subscribe 2013 2013
Subscribe Subscribe Subscribe Marketing Analytics CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Data Management Platform CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Expense Management ERP Financial Management Subscribe Subscribe 2010 2010
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Tax Management ERP Financial Management Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Point Of Sale ERP Services and Operations Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Succession and Leadership Planning HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Learning and Development HCM Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe Offboarding HCM Subscribe Subscribe 2015 2016
Subscribe Subscribe Subscribe HR Service Delivery HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Recruiting,Applicant Tracking System HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Benefits Administration HCM Subscribe Subscribe 2015 2016
Subscribe Subscribe Subscribe Benefits Administration HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Absence and Leave Management HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Applicant Tracking System HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Benefits Administration HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Compensation Management HCM Subscribe Subscribe 2015 2016
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Onboarding HCM Subscribe Subscribe 2014 2015
Subscribe Subscribe Subscribe Time and Attendance HCM Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Project Portfolio Management PPM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Supplier Relationship Management Procurement Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Procurement Procurement Subscribe Subscribe 2018 2019
Subscribe Subscribe Subscribe Governance, Risk and Compliance TRM Subscribe Subscribe 2019 2019
Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live
CallMiner Legacy Applications CallMiner Eureka Speech Recognition AI Artificial Intelligence n/a n/a 2016 2016

IT Decision Makers and Key Stakeholders at Midland Credit Management, an Encore Capital Group


First Name Last Name Title Email Phone
Subscribe Subscribe Senior Director, HR Operations & Workday Support Subscribe Subscribe
Subscribe Subscribe Managing Vice President Human Resources Subscribe Subscribe
Subscribe Subscribe HR Business Partner Subscribe Subscribe
Subscribe Subscribe Senior Manager, HR Projects and Analytics Subscribe Subscribe
Subscribe Subscribe HR Manager Subscribe Subscribe
Subscribe Subscribe Sr. Director, Global Information Technology Subscribe Subscribe
Subscribe Subscribe Senior Manager Workday Support Team Subscribe Subscribe
Subscribe Subscribe Senior Director - Human Resources Subscribe Subscribe