Grand Rapids, 49507, MI,
United States
Midwest Dental Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Midwest Dental and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Midwest Dental employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Midwest Dental has purchased the following applications: Avature CRM for Candidate Relationship Management in 2018, Epicor Prophet 21 for Distribution ERP in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Midwest Dental is running and its propensity to invest more and deepen its relationship with Avature , Epicor , Adit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Midwest Dental revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Midwest Dental intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018, Midwest Dental implemented Avature CRM to centralize recruiting engagement and candidate sourcing. Avature CRM is deployed in a Candidate Relationship Management role and is embedded on the company career site to capture applicant interactions and build ongoing talent pools from midwestdentaljobs.com.
The implementation emphasized core Candidate Relationship Management capabilities, including configurable candidate profiles, talent pools and pipeline management, career site form capture, and automated outreach workflows. Avature CRM was configured to support recruiter and hiring manager workflows for sourcing and nurturing, using template-driven communications and campaign orchestration to manage candidate engagement over time.
Avature CRM is integrated directly into Midwest Dental's public hiring portal to ingest candidate submissions and maintain persistent candidate records for the corporate recruiting organization. Operational ownership is with talent acquisition and HR, who manage candidate segmentation, campaign cadence, and pipeline stages within the platform.
Governance was established through role-based access controls and workflow ownership models, with recruiter-managed templates and standardized engagement processes to ensure consistent candidate handling. The deployment positions Avature CRM as the central Candidate Relationship Management layer for Midwest Dental's recruiting operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2018 | 2019 |
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Medical Practice Management | ERP Services and Operations |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Midwest Dental implemented Cisco Webex Meetings, deploying Cisco Webex Meetings as a web-embedded conferencing layer on its public website. The deployment aligns with the Audio Video and Web Conferencing category and is positioned to enable external-facing virtual appointment touchpoints and synchronous staff collaboration. Configuration emphasized core meeting capabilities consistent with Audio Video and Web Conferencing solutions, including secure video conferencing, screen sharing, meeting scheduling, and session recording, and leveraged browser-based join flows to minimize client installation friction for patients and remote participants. The application is surfaced directly on the corporate website to centralize access to live sessions, and Midwest Dental IT governed meeting provisioning, access controls, and the public embedding of session workflows to support both patient-facing and internal meeting use cases.
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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