London, W6 9EU,
United Kingdom
Millycell Technographics
Millycell Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Millycell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1 Millycell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Millycell has purchased the following applications: Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2020, ITarian RMM for Remote Monitoring and Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Millycell is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , ITarian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Millycell revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Millycell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Millycell Tech Stack and Enterprise Applications
Millycell Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Millycell implemented Microsoft 365 as a Collaboration solution. The company is using Microsoft 365 on its website, a fact surfaced in the site source that indicates the Microsoft 365 tenant and cloud services are actively referenced in public web assets.
Microsoft 365 is used to provide cloud-hosted collaboration and productivity capabilities consistent with the Collaboration category, including business email, document storage and sharing, and team collaboration features. With a single employee the deployment is scoped to a very small user base and operates as a direct subscription, impacting core business functions such as communications, content publishing on the website, and document and knowledge management under Microsoft 365 governance and administration models.
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Millycell CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Millycell implemented Zendesk Service for Customer Support to capture and manage customer inquiries directly through its website. Millycell used Zendesk Service as the primary Customer Support platform to centralize web-submitted tickets and customer messages under a single support workflow.
The deployment footprint is lightweight and web-centric, with the full Zendesk Service application embedded on Millycell's site to create tickets from a site widget and web forms. Configuration focused on core Customer Support capabilities typical to the category, including ticketing and case management, a public knowledge base and help center, basic automation and macros for repetitive responses, and routing rules to a single operator. Governance and process changes were proportionate to a one person organization, with ticket forms, notification rules and ownership conventions established to ensure consistent case handling and email escalation workflows.
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Millycell ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ITarian | Legacy | ITarian RMM | Remote Monitoring and Management | ITSM | n/a | 2019 | 2019 |
In 2019, Millycell deployed ITarian RMM as a Remote Monitoring and Management capability to support MSP services in the United Kingdom. The implementation is built around ITarian RMM and its remote management and monitoring module to provide continuous oversight of customer endpoints used by SME clients.
The deployment configures the RMM module for endpoint monitoring, automated alerts and scripted automation to accelerate service delivery and routine maintenance. Functional emphasis is on monitoring customer endpoints, enabling automation of repetitive operational tasks, and shortening response times for IT operations.
Operational coverage targets MSP service delivery for small and medium enterprise customers in the United Kingdom, with service workflows adjusted to leverage automated remediation and alerting. The vendor testimonial on ITarian's RMM page explicitly cites improved service efficiency as an outcome of the ITarian RMM implementation.
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IT Decision Makers and Key Stakeholders at Millycell
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Apps Being Evaluated by Millycell Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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