San Antonio, 78232, TX,
United States
Miner Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Miner and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Miner employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Miner has purchased the following applications: Sage 100 Advanced for ERP Financial in 2014, ClearCompany ATS for Applicant Tracking System in 2016, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Miner is running and its propensity to invest more and deepen its relationship with Sage , Microsoft , Expensify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Miner revenues, which have grown to $520.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Miner intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 100 Advanced | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Miner deployed Sage 100 Advanced as its ERP Financial system. The implementation centralized core financial management for the United States based transportation company with 1,300 employees and $520,000,000 in revenue, establishing Sage 100 Advanced as the financial backbone for corporate accounting and control.
The deployment focused on standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, cash management and financial reporting, with configuration to support period close and audit trails. Configuration work emphasized a standardized chart of accounts and role-based access to financial modules to support operational accounting across business units.
Integrations were implemented to support multiple production and service applications, explicitly including ServiceMax, MAS200, Taske, and Salesforce. Those integration points were used to align customer and asset master data, surface transactional events for billing and revenue recognition, and consolidate service and production financial touchpoints into Sage 100 Advanced for unified reporting.
Governance concentrated on centralized financial controls and reconciliation workflows to consume data from connected systems, and on enforcing consistent accounting policies across the integrated landscape. The implementation oriented finance and IT teams toward a central ledger model, enabling consolidated financial operations and consistent downstream reporting from the connected service and production applications.
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Tax Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClearCompany | Legacy | ClearCompany ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Miner implemented ClearCompany ATS, an Applicant Tracking System, to centralize online hiring through its public careers portal. ClearCompany ATS is used on the Miner website to publish current openings and capture applications, providing a primary applicant intake channel for the company’s recruiting and HR functions.
The deployment emphasizes core Applicant Tracking System capabilities, including career-site job posting, candidate application capture and resume parsing, configurable requisition and candidate workflows, and interview stage tracking. Configuration work focused on aligning pipeline stages to transportation hiring processes and supporting recruiter-led applicant triage and pipeline management.
Integration architecture is website-embedded, with ClearCompany ATS publishing live openings to https://www.minercorp.com/current-openings/ and collecting applicant records and attachments directly through the careers page. Operational governance is centered on Talent Acquisition and HR, who control requisition approvals, workflow configuration and candidate status progression inside ClearCompany ATS.
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Core HR | HCM |
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2015 | 2015 |
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Onboarding | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Miner implemented Salesforce Field Service (ex ClickSoftware) to standardize Field Service Management across its Preventative Maintenance and Existing Building Services divisions. The program was led by the Vice President of Operations and executed over 12 months using Agile methodology, supported by a 40-person project team spanning technology, operations, and training.
The deployment centered on the Salesforce Field Service Lightning suite, configured for automated scheduling, technician mobility, and dispatch orchestration. A centralized CPQ and billing automation module was embedded within Salesforce Field Service (ex ClickSoftware) to streamline order-to-bill workflows and improve labor documentation.
Integrations included the NICE CXone Contact Center for Workforce Management and a third-party Vendor API to enable vendor labor documentation, billing, and account reconciliations. Operational scope covered a national network of internal and third-party service providers, with automated decision-tree dispatch rules used to route critical and time-sensitive client projects to the appropriate provider.
Governance and process transformation encompassed detailed process and data mapping, end user training, and the establishment of business rules and KPIs to create a single source of truth across the ERP ecosystem. New reporting tracked project turnaround time, customer SLA adherence, and a vendor rating system to inform dispatch and vendor selection decisions.
Documented outcomes tied directly to the implementation include a 15% increase in Service Calls per FTE and $10 million in additional revenue without adding staff, a $250,000 annual savings from the optimized dispatch process within the first year, and a 4% reduction in operating costs attributed to the centralized CPQ and Vendor API billing automation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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