Misr Insurance Egypt Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Misr Insurance Egypt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Misr Insurance Egypt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Misr Insurance Egypt has purchased the following applications: Scaleway for Application Hosting and Computing Services in 2013, eBSEG Digital Messaging Platform for Collaboration in 2016, eBSEG CEEP for Customer Engagement, Customer Experience in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Misr Insurance Egypt is running and its propensity to invest more and deepen its relationship with Scaleway , Microsoft , eBSEG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Misr Insurance Egypt revenues, which have grown to $444.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Misr Insurance Egypt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Scaleway | Legacy | Scaleway | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 | ||
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Domain Name System (DNS) | IaaS |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| eBSEG | Legacy | eBSEG Digital Messaging Platform | Collaboration | Collaboration | n/a | 2016 | 2017 | In 2016, Misr Insurance Egypt implemented the eBSEG Digital Messaging Platform to enable web, mobile and chatbot customer channels and expand digital engagement and onboarding. The eBSEG Digital Messaging Platform is categorized as Collaboration and was provisioned to deliver omnichannel messaging, chatbot interactions, and customer notification workflows across the insurer's digital touchpoints. Deployment centered on eBSEG's digital insurance and chatbot capabilities, with functional modules including conversational chatbot engines, omnichannel routing, notifications orchestration, WhatsApp and SMS messaging, and a secure inbox for customer correspondence. Configuration work focused on message templates, conversational scripts, onboarding flows and channel-specific delivery rules to support customer service and digital sales workflows. Integrations connected the messaging platform to customer-facing web and mobile applications and to the insurer's chatbot interfaces, enabling unified message delivery across WhatsApp, SMS and in-app secure inbox channels. Operational coverage targeted customer engagement and onboarding processes across Misr Insurance Group in Egypt, aligning channel routing and message state management with business process owners in customer service and distribution. Governance and rollout were executed as a phased program beginning in 2016, with centralized configuration and content governance for templates and chatbot dialogues, and with process changes to support omnichannel incident handling and onboarding handoffs. The implementation explicitly supported improved digital engagement and onboarding for Misr Insurance Egypt through consolidated messaging and chatbot-led customer journeys. | |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| eBSEG | Legacy | eBSEG CEEP | Customer Engagement, Customer Experience | CRM | n/a | 2016 | 2017 | In 2016, Misr Insurance Egypt implemented eBSEG CEEP. The eBSEG CEEP deployment targeted Customer Engagement,Customer Experience through an omnichannel digital insurance solution spanning internet, mobile and tablet channels for Misr Insurance Group and Misr Life in Egypt. The implementation established CEEP-based digital insurance channels to expose policy and claims information to customers and brokers. Functional capability coverage included customer self-service and broker-facing access to policy and claims data, with chatbot additions implemented in later phases. The eBSEG CEEP configuration emphasized channel orchestration and content exposure for retail and life insurance product lines. Architecturally the deployment integrated eBSEG CEEP with existing mainframe and database systems to surface authoritative policy and claims records. Integration used API and middleware patterns to synchronize transactions and customer inquiries across internet and mobile channels. Operational scope included customer service, distribution channels and broker interactions across Egypt. Rollout followed a phased approach across Misr Insurance Group and Misr Life, with initial channel enablement followed by conversational automation phases. Governance aligned IT and business stakeholders to manage channel orchestration and data exposure, and the vendor reported improved customer engagement and higher revenues after the rollout. | |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Web Content Management | Content Management |
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2018 | 2018 |
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