Zagreb, 10000,
Croatia
MMK Systems Technographics
MMK Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MMK Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 MMK Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MMK Systems has purchased the following applications: MMK Booking Manager for Reservation and Booking Management in 2019, Slack Connect for Collaboration in 2022, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MMK Systems is running and its propensity to invest more and deepen its relationship with MMK Booking Manager , Salesforce , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MMK Systems revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MMK Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MMK Systems Tech Stack and Enterprise Applications
MMK Systems ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MMK Booking Manager | Legacy | MMK Booking Manager | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, MMK Systems implemented MMK Booking Manager to provide a customer-facing reservation capability. MMK Booking Manager is embedded on MMK Systems website and serves as the primary interface for client reservations and scheduling for the company’s professional services in Croatia.
The deployment centers on Reservation and Booking Management functionality, including a reservation engine, availability and calendar management, booking workflows, and customer self-service booking forms. Configuration emphasizes service-level scheduling and staff assignment rules consistent with a 15 employee professional services firm, with booking confirmation and notification capabilities supporting client communications.
Operational coverage is focused on the company website as the booking surface, driving front-office service scheduling and client intake. Governance and rollout appear to have prioritized simple administrative controls for small team ownership, enabling internal staff to manage availability, bookings, and basic scheduling policies without external implementation partners.
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MMK Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, MMK Systems implemented Slack Connect as part of its Collaboration tooling. Slack Connect is deployed across the 15 person professional services firm in Croatia and is embedded on the company website to enable external messaging and client touchpoints alongside internal team communication.
Configuration centers on channel based collaboration and shared channel workflows consistent with Collaboration platform practices for small teams. The implementation targets customer engagement and delivery functions, centralizing real time communication and website initiated conversations, with governance handled by internal administrators through channel naming, access controls and invitation processes. Integrations beyond the website were not specified.
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MMK Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, MMK Systems implemented Zendesk Service on their website to provide Customer Support capabilities. The deployment targeted a 15 person professional services firm based in Croatia and was provisioned as a web-embedded support channel tied to the public site. Zendesk Service was used as the primary customer support application to centralize inbound inquiries and service interactions.
Configuration and modules focused on standard Customer Support functionality such as ticketing, a website widget for conversational intake, email routing, and a knowledge base to surface self-service content. Operational ownership was kept within the small support team, with simple triage workflows, priority rules and automation for ticket assignment and status updates to match a compact organizational footprint. The implementation emphasized lightweight administration and web channel orchestration rather than extensive integrations, reflecting the firm's scale and the explicit use of Zendesk Service on the website.
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Tag Management | CRM |
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2019 | 2019 |
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MMK Systems ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2022 | 2022 |
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MMK Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at MMK Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by MMK Systems Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||