Montpellier, 34000,
France
Mobyquest Technographics
Mobyquest Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mobyquest and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Mobyquest employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mobyquest has purchased the following applications: Smartsupp.com for Chatbots and Conversational AI in 2016, Vonage Number Insight API (ex Nexmo) for Caller ID in 2019, OVHcloud for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mobyquest is running and its propensity to invest more and deepen its relationship with Smartsupp.com , Vonage , OVHcloud or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mobyquest revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mobyquest intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mobyquest Tech Stack and Enterprise Applications
Mobyquest AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Mobyquest implemented Smartsupp.com as its customer chat solution. The deployment introduced Smartsupp.com on the corporate website to serve as the companys Chatbots and Conversational AI entry point for front‑line customer engagement and support.
The architecture is a cloud hosted SaaS chat widget embedded via JavaScript on mobyquest.com, routing visitor sessions to a browser based agent console used by support staff. Functional modules configured include live chat, automated welcome messages and simple conversational workflows, message templates for repeat inquiries, and transcript capture for ticketing and audit.
Operational scope is focused on customer support and front line sales interactions on the website, aligned with Mobyquests 30 person communications organization. Integrations are limited to the website embedding and the Smartsupp.com agent console, with chat transcripts persisted for internal review and handover to support personnel.
Governance and process changes centered on defining agent availability windows, creating canned responses and escalation routing to human agents, and assigning response ownership among support staff to standardize workflows. The implementation positions Smartsupp.com as the Chatbots and Conversational AI layer for Mobyquests online customer touchpoints.
|
Mobyquest CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vonage | Legacy | Vonage Number Insight API (ex Nexmo) | Caller ID | CRM | n/a | 2019 | 2019 |
In 2019, Mobyquest integrated Vonage Number Insight API (ex Nexmo) to provide Caller ID capabilities within its communications platform. The Vonage Number Insight API (ex Nexmo) was embedded into Mobyquest’s application logic, enabling configurable insight retrieval so the application requests only the data fields it requires, which simplified payload handling and aligned with typical Caller ID workflows.
Implementation focused on functional modules for number validation and reachability checks, with configurable insight levels to control response content and latency consistent with Caller ID category behavior. The integration targeted Mobyquest’s verification, routing, and customer-facing call flows across Europe, and governance was implemented through environment-specific API configurations so engineering teams could choose which insights to request per service. Mobyquest characterized the outcome as gaining the flexibility to select required insights while maintaining the accuracy needed as the company expanded operations across European numbering plans.
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Mobyquest IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OVHcloud | Legacy | OVHcloud | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016, Mobyquest implemented OVHcloud as its Application Hosting and Computing Services provider to host its public website. The deployment ties the company name Mobyquest directly to OVHcloud for web presence and compute capacity on the corporate site.
The implementation configures OVHcloud to provide core hosting and compute resources consistent with Application Hosting and Computing Services, including web server hosting, DNS management, TLS termination, and managed storage for site assets. Configuration focuses on a standard web stack to serve public-facing pages and application endpoints, with hosting resource allocation sized for a small communications firm of roughly 30 employees.
Operational ownership rests with Mobyquest web operations and IT functions, supporting marketing and customer communications workflows through the corporate site. The OVHcloud implementation is localized to the company web estate and is the primary hosting and compute layer cited on the Mobyquest website, with governance handled internally by the company team responsible for site updates and infrastructure configuration.
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IT Decision Makers and Key Stakeholders at Mobyquest
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mobyquest Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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