MoneySuperMarket
Moneysupermarket House St. David’s Park Ewloe,
Chester, CH5 3UZ,
United Kingdom
Chester, CH5 3UZ,
United Kingdom
44 12 4466-5700
Insurance
MoneySuperMarket Technographics
MoneySuperMarket Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MoneySuperMarket and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 733 MoneySuperMarket employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MoneySuperMarket has purchased the following applications: Workday Financial Management for ERP Financial in 2017, Workday HCM for Core HR in 2017, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MoneySuperMarket is running and its propensity to invest more and deepen its relationship with Workday , Stripe , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MoneySuperMarket revenues, which have grown to $495.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MoneySuperMarket intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MoneySuperMarket Tech Stack and Enterprise Applications
MoneySuperMarket ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Moneysupermarket.com implemented Workday Financial Management. The Workday Financial Management deployment, categorized as ERP Financial, was positioned to unify finance and people operations across the group, covering headquarters in London and additional UK sites in Manchester and Ewloe and addressing core finance and HR workflows.
The implementation focused on configuring financial consolidation, reporting, a single security model, and end-to-end recruiting to payroll processes within one system. Recruiting workflows were moved into Workday Financial Management so that hires are immediately reflected in financial numbers, reporting was centralized using Workday reporting capabilities, and the consolidation process was reworked to leverage the application’s financial close and audit features.
Operationally the program addressed heavily manual coordination between finance and people data, replacing spreadsheet-driven headcount planning with an auditable, system-based approach. Payroll remained an outsourced function but was integrated into the overall people and finance orchestration so payroll data and recruiting events populate the same record model, improving cross-functional data alignment and traceability.
Governance and rollout were user-led with finance and people teams driving selection and configuration, and project resourcing emphasized dedicated internal A-team participation. The organisation also used Workday’s continuous release cadence to keep the environment current, restructured chart of accounts and reporting to the City within a five week window without external consultants, and reported explicit benefits including standardised processes, improved internal controls, and a 50 percent reduction in consolidation timeframe.
|
|
|
|
|
Expense Management | ERP |
|
2017 | 2017 |
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
MoneySuperMarket HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2017 |
|
|
|
|
|
Payroll | HCM |
|
2017 | 2017 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2017 | 2017 |
|
MoneySuperMarket AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Moneysupermarket.com implemented Zendesk Chat as part of a broader Chatbots and Conversational AI capability to support its customer service channels. The implementation was delivered as a unified Zendesk instance that included Zendesk Support, Zendesk Chat, Zendesk Talk, Explore and Guide, and was intended to operate across the company customer support function serving more than 50 agents.
The deployment focused on feature alignment common to the category, including real time chat routing, templated responses and automated routing rules, plus analytics and reporting through Zendesk Explore and knowledge base publishing via Zendesk Guide. Zendesk Chat was configured alongside Support and Talk to enable hybrid conversational workflows, combining synchronous chat with asynchronous ticketing and voice interactions.
Operational ownership rested with an internal lead Zendesk engineer who designed and implemented the platform, and who continues to maintain and upgrade the Zendesk instance while providing technical support to customer support staff. Governance activities documented by the team include workflow design, ongoing configuration management and triage support for day to day operations, ensuring the chat and ticketing flows remain aligned with support SLAs and internal escalation paths.
As stated by the internal team Zendesk has met the company need for a robust conversational layer, and Zendesk Chat remains a core element of Moneysupermarket.com Zendesk Chat Chatbots and Conversational AI customer support architecture supporting continuous delivery and iterative configuration.
|
MoneySuperMarket Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2016 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2017 | 2017 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
MoneySuperMarket Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Survey and Questionnaire | Collaboration |
|
2019 | 2019 |
|
MoneySuperMarket Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2018 | 2018 |
|
MoneySuperMarket eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2012 | 2012 |
|
MoneySuperMarket CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center, Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
CRM | CRM |
|
2012 | 2012 |
|
|
|
|
|
Customer Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Engagement, Customer Loyalty | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2021 | 2021 |
|
MoneySuperMarket ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
MoneySuperMarket Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2017 | 2017 |
|
MoneySuperMarket IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
MoneySuperMarket CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at MoneySuperMarket
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Product Officer | CXO | Finance | |
|
|
|
CEO | CXO | Finance | |
|
|
|
CTO | CXO | Finance | |
|
|
|
EA to CTPO & CDO | CXO | Finance | |
|
|
|
Head of CRM Strategy | Director | IT | |
|
|
|
Senior CRM Strategy Manager | Manager | IT | |
|
|
|
CRM Insure Planning Manager | Manager | IT | |
|
|
|
Group Chief Marketing Officer | CXO | Marketing | |
|
|
|
Product Director | Director | Finance | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
CRM Executive Director | Director | IT | |
|
|
|
Customer Experience Team Leader | Manager | Customer Service | |
|
|
|
CRM Manager | Manager | IT | |
|
|
|
Head of Group CRM & Loyalty | Director | IT | |
|
Apps Being Evaluated by MoneySuperMarket Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MoneySuperMarket IT executives and key decision makers. This section highlights MoneySuperMarket's latest recorded technology evaluations, including Intercom for Customer Support on 2025-01-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MoneySuperMarket digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-15 | MoneySuperMarket | Evaluated | Salesforce | Intercom | Customer Support | CRM |
FAQ - APPS RUN THE WORLD MoneySuperMarket Technographics
MoneySuperMarket is a Insurance organization based in United Kingdom,
with around 733 employees and annual revenues of $495.0 million.
MoneySuperMarket operates a diverse technology stack with applications such as
Workday Financial Management, Workday HCM and Zendesk Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
MoneySuperMarket has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday and Zendesk.
MoneySuperMarket recently adopted applications including
Braze Platform in 2021, Momentive Usabilla in 2021 and Awin Affiliate Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MoneySuperMarket’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MoneySuperMarket’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MoneySuperMarket technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.