AI Buyer Insights:

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

MTN Nigeria Communications PLC
Location
MTN Plaza, Awolowo Rd, Ikoyi,
Lagos, 101233,
Nigeria
Website
https://www.mtnonline.com/
Phone
234 803 100 0180
Artw industry
Communications
Employee
Revenue

MTN Nigeria Communications PLC Technographics

MTN Nigeria Communications PLC Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by MTN Nigeria Communications PLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 MTN Nigeria Communications PLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that MTN Nigeria Communications PLC has purchased the following applications: Ekrazo Project Ace for Employee Self Service in 2023, GoDaddy Webmail for Collaboration in 2011, eGain Solve for Customer Engagement in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems MTN Nigeria Communications PLC is running and its propensity to invest more and deepen its relationship with Ekfrazo , GoDaddy , eGain Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing MTN Nigeria Communications PLC revenues, which have grown to $2.56 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MTN Nigeria Communications PLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

MTN Nigeria Communications PLC Tech Stack and Enterprise Applications

HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ekfrazo Legacy Ekrazo Project Ace Employee Self Service HCM n/a 2023 2024
In 2023 MTN Nigeria Communications PLC implemented Ekrazo Project Ace as an Employee Self Service application, delivered by Ekfrazo as part of a broader digital program. The deployment was coordinated alongside Ekfrazo’s eShop delivery and platform re-architecture to support commercial launch activities and platform stabilization. Ekrazo Project Ace was configured to provide standard Employee Self Service capabilities, including employee profile management, leave and attendance requests, payslip access, and HR case management, reflecting category-aligned HR portal workflows. The implementation leveraged Ekrazo Project Ace configuration to centralize self-service interactions and automate common HR transactions for MTN Nigeria employees. Integrations were structured to align with Ekfrazo’s HR and service tooling capabilities, with the engagement context indicating links to ServiceNow and Oracle HCM for HR workflow and case orchestration. The Employee Self Service layer was implemented as part of the re-architected platform and integrated into the digital commerce and operational stack to ensure consistent process flow between employee-facing services and commercial platform components. Governance and rollout were executed in coordination with MTN Nigeria technology and HR stakeholders during commercial launch phases, with program-level coordination across product, operations, and HR. Public case material for the Ekfrazo engagement highlights improvements in digital commerce and platform stability as explicit outcomes of the broader program.
Learning and Development HCM 2024 2025
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
GoDaddy Legacy GoDaddy Webmail Collaboration Collaboration n/a 2011 2011
In 2011, MTN Nigeria Communications PLC deployed GoDaddy Webmail as a hosted email solution on its website, using GoDaddy Webmail to provide public-facing and corporate email access. The implementation is categorized as Collaboration and centers on a web-based mailbox interface integrated with the MTN website for corporate messaging and external contact channels. The deployment used GoDaddy Webmail functionality to deliver browser-based message access, mailbox management, and standard collaboration features such as contacts and calendaring, with administrative controls for account provisioning and mailbox settings. Operational setup on the website implies DNS and mail routing configuration to direct MTN domain email to the GoDaddy Webmail service, and integration with website contact forms for inbound customer messages. Governance focused on hosted email administration and domain mail routing, supporting corporate communication workflows through the GoDaddy Webmail Collaboration layer.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eGain Corporation Legacy eGain Solve Customer Engagement CRM n/a 2014 2014
In 2014, MTN Nigeria Communications PLC implemented eGain Solve as part of Phase one of the eGain Service Suite, deploying the solution on the eGain OpenCIH Platform to establish a unified multichannel service experience. The Customer Engagement deployment targeted the mobile operator’s customer service operations to support subscriber interactions across voice, email, SMS, and social channels and to unify agent handling across channels for a consistent subscriber experience. Configuration emphasized core Customer Engagement capabilities including a unified agent desktop, knowledge management, case management, multichannel routing, and workflow automation to standardize service handling and enable more consistent resolutions. Operational scope focused on MTN Nigeria’s centralized customer service departments with a phased rollout limited to Phase one capabilities, and governance introduced standardized workflows and agent guidance delivered through eGain Solve. MTN Nigeria expects to improve efficiency and differentiate its subscriber experience with the eGain-powered service, as announced.
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at MTN Nigeria Communications PLC

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by MTN Nigeria Communications PLC Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MTN Nigeria Communications PLC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MTN Nigeria Communications PLC digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD MTN Nigeria Communications PLC Technographics
MTN Nigeria Communications PLC is a Communications organization based in Nigeria, with around 5000 employees and annual revenues of $2.56 billion.
MTN Nigeria Communications PLC operates a diverse technology stack with applications such as Ekrazo Project Ace, GoDaddy Webmail and eGain Solve, covering areas like Employee Self Service, Collaboration and Customer Engagement.
MTN Nigeria Communications PLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ekfrazo, GoDaddy and eGain Corporation.
MTN Nigeria Communications PLC recently adopted applications including Ekfrazo LearnWaveX in 2024, Ekrazo Project Ace in 2023 and Bubble Platform in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MTN Nigeria Communications PLC’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates MTN Nigeria Communications PLC’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MTN Nigeria Communications PLC technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.