NAFFCO FZCO
Jebel Ali Free Zone,
Dubai, 0,
United Arab Emirates
Dubai, 0,
United Arab Emirates
971 800 623326
Professional Services
NAFFCO FZCO Technographics
NAFFCO FZCO Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NAFFCO FZCO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 NAFFCO FZCO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NAFFCO FZCO has purchased the following applications: SAP SuccessFactors Learning for Learning and Development in 2017, Oracle E-Business Suite for ERP Financial in 2012, Business Force CRM for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NAFFCO FZCO is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Business Force or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NAFFCO FZCO revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NAFFCO FZCO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NAFFCO FZCO Tech Stack and Enterprise Applications
NAFFCO FZCO HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Learning | Learning and Development | HCM | n/a | 2017 | 2017 |
In 2017, NAFFCO FZCO implemented SAP SuccessFactors Learning as part of a corporate Learning and Development program. The deployment was executed alongside additional SuccessFactors modules, explicitly covering Performance Management, Goal Management, Recruitment and the Learning Management System.
SAP SuccessFactors Learning was configured to manage course catalogs, learning plans and compliance workflows, while Performance Management and Goal Management were set up to support formal review cycles and cascading objectives. Recruitment was configured to standardize candidate workflows and requisition approvals, enabling a contiguous talent lifecycle from hiring through development within the SuccessFactors suite. The implementation emphasized cross-module data continuity to align learning records with performance and goal outcomes.
Operational coverage focused on enterprise HR and L&D functions for NAFFCO FZCO in the United Arab Emirates, provisioning managers and employees with role-based access to learning and performance tools. Governance measures included role-based access controls, standardized review and learning governance policies, and configuration-managed workflows to ensure consistent talent management processes across the organization.
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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NAFFCO FZCO ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2012 | 2013 |
In 2012, NAFFCO FZCO implemented Oracle E-Business Suite as its ERP Financial platform. The implementation centralized transactional processing for procurement, inventory, order tracking and core financial controls inside the Oracle E-Business Suite environment to support operational coordination across production, warehouse and logistics functions.
Configured functional modules included purchase order creation and procurement workflows where POs were generated and managed through Oracle E-Business Suite, inventory and warehouse tracking for finished goods movement, vendor order monitoring on a weekly cadence, and accounts receivable credit controls to enforce the company credit terms. These modules were aligned with standard ERP Financial functional terminology, supporting procurement to payment and order to cash workflows.
Operational coverage emphasized daily coordination between plant, production and logistics teams to follow up on production material and to track shipments from warehouse to customer locations, with weekly vendor follow up on shipments. The Oracle E-Business Suite implementation was used to instrument those operational handoffs, routing transaction records and status updates through configured application screens and transaction logs.
Governance was implemented through procedural enforcement embedded in system use, including daily follow up processes for production and logistics, weekly vendor monitoring routines, and transaction level credit term checks within Oracle E-Business Suite. NAFFCO FZCO Oracle E-Business Suite ERP Financial supported cross-functional business functions including procurement, warehouse operations, logistics coordination and accounts receivable in the United Arab Emirates.
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NAFFCO FZCO CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Business Force | Legacy | Business Force CRM | CRM | CRM | n/a | 2014 | 2014 |
In 2014 NAFFCO FZCO implemented Business Force CRM to centralize sales lead capture and customer records for its UAE operations. Business Force CRM was deployed as a CRM platform to support sales, order processing, invoicing and delivery coordination across NAFFCO Dubai Freezone activities between March 2018 and September 2021.
The implementation emphasized core CRM capabilities, including lead creation from enquiries received by email, telephone and direct contact, preparing and issuing sales quotations on schedule, maintaining comprehensive customer master data, and handling order processing with accuracy and timeliness. The configuration supported invoicing workflows, documentation for shipping, and ongoing maintenance of minimum stock level information to inform fulfillment decisions.
Operational coverage extended across sales, logistics and billing functions, with the CRM acting as the system of record for customer interactions and transaction status. The platform was used to coordinate schedules, file important documents, and communicate relevant information between field sales and internal teams, supporting delivery arrangements and stock coordination.
Governance and process changes were oriented around a regular reporting cadence and coordinated follow up, with fortnightly and monthly sales reporting instituted as part of CRM usage. Processes documented in the CRM included client notification of unforeseen delays, internal follow up to ensure customer satisfaction, and administrative handling of sales documentation and shipping paperwork.
Day to day operational responsibilities documented for Business Force CRM included maintaining accurate CRM data for easy process execution, producing monthly reports on sales progress, supporting shipping documentation, and coordinating with the sales team on deliveries and invoicing. The record reflects an implementation focused on structured sales operations, order-to-cash support and crossfunctional coordination using Business Force CRM as the transactional and reporting platform.
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CRM | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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NAFFCO FZCO Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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NAFFCO FZCO Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2018 | 2018 |
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NAFFCO FZCO eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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NAFFCO FZCO IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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NAFFCO FZCO CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at NAFFCO FZCO
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Service Officer | Manager | Customer Service | |
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Marketing Director | Director | Marketing | |
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Sales & Marketing Director | Director | Marketing | |
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Apps Being Evaluated by NAFFCO FZCO Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NAFFCO FZCO IT executives and key decision makers. This section highlights NAFFCO FZCO's latest recorded technology evaluations, including SAP Ariba for Procurement on 2025-01-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NAFFCO FZCO digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-01-07 | NAFFCO FZCO | Evaluated | SAP | SAP Ariba | Procurement | Procurement |
FAQ - APPS RUN THE WORLD NAFFCO FZCO Technographics
NAFFCO FZCO is a Professional Services organization based in United Arab Emirates,
with around 15000 employees and annual revenues of $4.00 billion.
NAFFCO FZCO operates a diverse technology stack with applications such as
SAP SuccessFactors Learning, Oracle E-Business Suite and Business Force CRM,
covering areas like Learning and Development, ERP Financial and CRM.
NAFFCO FZCO has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Business Force.
NAFFCO FZCO recently adopted applications including
PubMatic in 2022, Index Exchange in 2022 and Oracle Moat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NAFFCO FZCO’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NAFFCO FZCO’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NAFFCO FZCO technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.