Narayana Health
261/A, Bommasandra Industrial Area 2nd Floor Anekal Taluk, Hosur Road,
Bengaluru, 560099,
India
Bengaluru, 560099,
India
91 80 5000 9318
Healthcare
Narayana Health Technographics
Narayana Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Narayana Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11659 Narayana Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Narayana Health has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Oracle E-Business Suite - SCM Module for Supply Chain Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Narayana Health is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Narayana Health revenues, which have grown to $593.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Narayana Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Narayana Health Tech Stack and Enterprise Applications
Narayana Health ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Narayana Health migrated from Oracle E-Business Suite to Oracle Cloud ERP. Oracle Cloud ERP, an ERP Financial application, centralized finance and analytics capabilities to support enterprise financial control and operational decision-making across Narayana Health.
The implementation focused on core ERP Financial functionality, configuring general ledger processing, accounts payable and receivable workflows, procurement controls and financial reporting with embedded analytics. The configuration emphasized high-volume transaction processing and large-scale data analysis, enabling the system to analyze billions of lines of data to support billing and finance operations.
The deployment consolidated financial and billing data to provide decision-makers with unified insights, enabling clinicians and administrators to access actionable financial intelligence alongside operational indicators. Oracle Cloud ERP served as the primary financial data backbone, aligning accounting, billing and reporting flows to hospital operations and administrative functions.
Governance was reoriented toward centralized financial decision-making and analytics-driven process control, which Narayana Health used to streamline processes and run a cost-efficient service. Explicit outcomes reported from the implementation include the ability to support treatment volumes of up to 20,000 patients a day, empowering decision-makers to reduce error, improve quality of service and support the organization in fulfilling its mission to avoid turning patients away for lack of funds.
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Narayana Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Narayana Health deployed Cisco Webex Meetings as a conferencing platform embedded on its public website. Cisco Webex Meetings is used as an Audio Video and Web Conferencing solution to provide browser-based access for scheduled and ad hoc virtual sessions.
The implementation leverages Cisco Webex Meetings cloud-hosted conferencing services, delivering video, audio, screen sharing, recording, and browser join flows typical of Audio Video and Web Conferencing platforms. Implementation activities focused on embedding meeting widgets and client-side WebRTC sessions into public web pages to support patient engagement workflows and clinician collaboration. Configuration and operational governance emphasize access controls, authentication flows, scheduling processes, and session moderation for clinical and administrative users.
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Collaboration | Collaboration |
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2017 | 2017 |
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Narayana Health SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite - SCM Module | Supply Chain Management | SCM | n/a | 2018 | 2019 |
In 2018, Narayana Health implemented Oracle E-Business Suite - SCM Module as its Supply Chain Management application for hospital procurement and inventory operations. The deployment targeted business-critical supply chain processes across procurement, central stores, pharmacy inventory and clinical supplies within the hospital network. The implementation established a centralized application footprint for procurement lifecycles and material flow control.
Oracle E-Business Suite - SCM Module was configured to support core SCM functional modules typical of the category, including purchasing and supplier management, inventory management, purchase order processing, goods receipt and returns, and material requirements planning workflows. Configuration work emphasized hospital-specific procurement workflows such as requisition approvals, catalog management for medical consumables, and inventory replenishment rules to align supply nodes with clinical demand.
Operational alignment was coordinated alongside other enterprise systems managed by the IT organization, including SAP HCM, the hospital information system, document management system, identity management system and compliance management. These systems were synchronized for master data consistency, user provisioning and procurement-to-pay continuity, enabling cross-application workflows between clinical systems and supply chain operations.
Governance for the Oracle E-Business Suite - SCM Module implementation was executed through a program management structure, translating business requirements into detailed functional specifications, performing vendor management, and instituting IT budgeting and change control. The approach placed IT service desk and application owners at the center of release prioritization and operational stewardship, with ongoing collaboration between IT and supply chain stakeholders to manage functional enhancements and controls.
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Narayana Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Narayana Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Cloud Storage | IaaS |
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2021 | 2022 |
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Cloud Storage | IaaS |
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2021 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Narayana Health
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Narayana Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Narayana Health IT executives and key decision makers. This section highlights Narayana Health's latest recorded technology evaluations, including ibex. Connect for Customer Experience on 2025-10-23 and Alorica Customer Experience Management for Customer Experience on 2025-10-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Narayana Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Narayana Health Technographics
Narayana Health is a Healthcare organization based in India,
with around 11659 employees and annual revenues of $593.0 million.
Narayana Health operates a diverse technology stack with applications such as
Oracle Cloud ERP, Cisco Webex Meetings and Oracle E-Business Suite - SCM Module,
covering areas like ERP Financial, Audio Video and Web Conferencing and Supply Chain Management.
Narayana Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Cisco Systems.
Narayana Health recently adopted applications including
Genesys Cloud CX in 2024, Cisco Webex Meetings in 2021 and Help Scout in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Narayana Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Narayana Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Narayana Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.