List of ibex. Connect Customers
ibex
1717 Pennsylvania Avenue NW Suite 825,
Washington, 2000, DC,
United States
Washington, 2000, DC,
United States
1 202-580-6200
Professional Services
36000
$558M
Since 2010, our global team of researchers has been studying ibex. Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ibex. Connect for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ibex. Connect for Customer Experience include: Lyft, a United States based Professional Services organisation with 2934 employees and revenues of $5.79 billion, Western Union, a United States based Banking and Financial Services organisation with 9100 employees and revenues of $4.21 billion, Gobble, a United States based Retail organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using ibex. Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ibex. Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Gobble | Retail | 100 | $10M | United States | ibex | ibex. Connect | Customer Experience | 2019 | n/a |
In 2019, Gobble implemented ibex. Connect to strengthen Customer Experience and scale paid acquisition across its meal kit business. The rollout targeted an initial West Coast concentration while preparing programmatic capabilities for national expansion, aligning the application with the companys marketing and growth objectives.
The ibex. Connect deployment emphasized Customer Experience workflows typical for acquisition-led retailers, including campaign orchestration, audience segmentation, creative optimization, automated campaign scheduling, and centralized performance reporting. Configuration focused on high velocity creative testing and attribution-ready event capture to support repeat purchase engagement and lifetime value oriented acquisition strategies.
Implementation integrated the ibex platform with major social and search advertising channels, specifically Facebook and Google, to ingest performance signals and orchestrate paid social and search campaigns. Operational ownership sat with Gobbles marketing and growth teams, with ibex Digital providing platform operational support and the AdCast proprietary marketing technology used to execute and optimize media buys.
Governance followed a phased rollout model, with localized West Coast activation followed by national scaling practices, and iterative creative and audience testing embedded into campaign governance. The program produced a sustained user acquisition engine focused on higher quality customers who remained with the brand beyond initial delivery, reflecting a Customer Experience and acquisition alignment across marketing operations.
|
 |
Lyft | Professional Services | 2934 | $5.8B | United States | ibex | ibex. Connect | Customer Experience | 2019 | n/a |
In 2019, Lyft implemented ibex. Connect to operationalize proactive outreach and structured feedback handling within its Customer Experience operations. For Lyft, ride reviews comprised 85 percent of total enterprise survey volume, and 18 percent of that volume was routed through the Proactive Outreach queue managed by ibex. Connect, establishing a persistent channel for targeted rider follow up and case creation.
The deployment emphasized ibex. Connect’s proactive outreach and survey queue management capabilities, configured to capture ride review signals and surface them into agent workflows. Configuration work focused on queue prioritization, scripted agent engagement templates, and case tracking to close feedback loops, aligning with Customer Experience functional workflows. Automated routing ensured the Proactive Outreach queue consistently received the defined share of survey volume.
Operational scope centered on enterprise survey processing and the customer support function responsible for rider feedback, with the Proactive Outreach queue embedded in Lyft’s feedback handling process. The implementation allocated a specific queue to handle 18 percent of review volume, concentrating outreach activity and response sequencing within support operations. No third party integrators or specific system connections were disclosed in the case details.
Governance shifted toward queue based workflow ownership and scripted outreach governance, assigning customer experience teams responsibility for proactive follow up and NPS monitoring. Outcomes reported in the case study include an improvement in overall rider NPS attributed to the ibex. Connect Proactive Outreach program, with ride reviews remaining the dominant source of enterprise survey volume.
|
 |
Western Union | Banking and Financial Services | 9100 | $4.2B | United States | ibex | ibex. Connect | Customer Experience | 2019 | n/a |
In 2019 Western Union implemented ibex. Connect to address long customer wait times and declining customer satisfaction, deploying the solution within customer support operations under the Customer Experience category. The program targeted reductions in average handle time AHT, improved CSAT, and faster response times through a focused operational initiative. Western Union paired ibex. Connect with structured agent training and a QA centric support model to surface program insights quickly.
The ibex. Connect implementation emphasized in-depth and engaged agent training sessions and the development of customer support infrastructure, with quality assurance and response time reduction designated as primary KPIs. Configuration work centered on a new QA approach and CSAT pilot form to capture agent-level quality scoring and customer feedback, enabling standardized quality assessments across support teams. Training and QA configuration were used to operationalize performance targets and align frontline behavior to the set KPIs.
Program insights and analytics were developed through integration with the TopBox QA Tool to consolidate QA scoring and CSAT signals, providing consolidated reporting for the support organization. The deployment focused on contact center and customer support workflows, instrumenting QA workflows, CSAT capture, and response time measurement to reveal program insights and inform coaching. Operational coverage emphasized agent performance and QA desks as the primary governance touchpoints for running the program.
Governance included explicit KPIs for QA rate and response time, a CSAT pilot form to standardize feedback capture, and ongoing agent coaching driven by QA results. Outcomes reported for the ibex. Connect program include an achieved QA rate of 85 percent, a CSAT score of 80 percent, and a quality target per agent of 80 percent. The implementation reoriented customer support quality assurance and performance measurement toward measurable QA and CSAT objectives.
|
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating ibex. Connect
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ibex. Connect. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ibex. Connect for Customer Experience include:
- Clear Path Networks Philippines, a Philippines based Communications organization with 30 Employees
- Narayana Health, a India based Healthcare company with 11659 Employees
- Electric Motor Shop, a United States based Distribution organization with 120 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD ibex. Connect Coverage
ibex. Connect is a Customer Experience solution from ibex.
Companies worldwide use ibex. Connect, from small firms to large enterprises across 21+ industries.
Organizations such as Lyft, Western Union and Gobble are recorded users of
ibex. Connect for Customer Experience.
Companies using ibex. Connect are most concentrated in Professional Services, Banking and Financial Services and Retail, with adoption spanning over 21 industries.
Companies using ibex. Connect are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ibex. Connect across Americas, EMEA, and APAC.
Companies using ibex. Connect range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of ibex. Connect include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ibex. Connect customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.