Karachi, x,
Pakistan
National Bank of Pakistan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by National Bank of Pakistan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 National Bank of Pakistan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Bank of Pakistan has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2014, Microsoft 365 for Collaboration in 2016, Synergates Pulse for Customer Engagement in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Bank of Pakistan is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Synergates or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Bank of Pakistan revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Bank of Pakistan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Synergates | Legacy | Synergates Pulse | Customer Engagement | CRM | n/a | 2023 | 2023 |
In 2023 National Bank of Pakistan implemented Synergates Pulse as a Customer Engagement application to strengthen contact-center performance and manager reporting across its Pakistan operations. Synergates conducted a gap-analysis and deployed Pulse CRM features targeted at CRM and contact-center process areas to align system capabilities with operational needs.
The deployment of Synergates Pulse included configuration of automated interactions, follow-up tracking workflows, and a unified 360° customer view to consolidate customer context for agents and supervisors. Synergates Pulse was configured to surface manager reporting metrics and to support contact-center case routing, interaction automation, and follow-up lifecycle visibility.
Operational coverage centered on contact center and customer service teams in Pakistan, with the implementation focused on agent-facing CRM workflows and manager dashboards for performance oversight. The scope emphasized standardizing contact-center processes and creating a single customer profile to reduce fragmentation between touch points.
Governance and rollout followed a process driven approach informed by the initial gap-analysis, prioritizing configuration of follow-up tracking and automated interaction rules before broader adoption. Implementation activities concentrated on process standardization, configuration governance, and phased enablement of contact-center teams to ensure consistent manager reporting and CRM operations.
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Operating System (OS) | PaaS |
|
2014 | 2014 |
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|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
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Content Delivery Network | IaaS |
|
2020 | 2020 |
|
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|
Content Delivery Network | IaaS |
|
2022 | 2022 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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