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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

National Bank of Pakistan Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP ERP ECC 6.0 ERP Financial ERP Financial Management n/a 2014 2014
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Synergates Legacy Synergates Pulse Customer Engagement CRM n/a 2023 2023
In 2023 National Bank of Pakistan implemented Synergates Pulse as a Customer Engagement application to strengthen contact-center performance and manager reporting across its Pakistan operations. Synergates conducted a gap-analysis and deployed Pulse CRM features targeted at CRM and contact-center process areas to align system capabilities with operational needs. The deployment of Synergates Pulse included configuration of automated interactions, follow-up tracking workflows, and a unified 360° customer view to consolidate customer context for agents and supervisors. Synergates Pulse was configured to surface manager reporting metrics and to support contact-center case routing, interaction automation, and follow-up lifecycle visibility. Operational coverage centered on contact center and customer service teams in Pakistan, with the implementation focused on agent-facing CRM workflows and manager dashboards for performance oversight. The scope emphasized standardizing contact-center processes and creating a single customer profile to reduce fragmentation between touch points. Governance and rollout followed a process driven approach informed by the initial gap-analysis, prioritizing configuration of follow-up tracking and automated interaction rules before broader adoption. Implementation activities concentrated on process standardization, configuration governance, and phased enablement of contact-center teams to ensure consistent manager reporting and CRM operations.
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Treasury Management TRM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Operating System (OS) PaaS 2014 2014
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2014 2014
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2022 2022
IT Decision Makers and Key Stakeholders at National Bank of Pakistan
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by National Bank of Pakistan Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD National Bank of Pakistan Technographics

National Bank of Pakistan is a Banking and Financial Services organization based in Pakistan, with around 15000 employees and annual revenues of $1.50 billion.

National Bank of Pakistan operates a diverse technology stack with applications such as SAP ERP ECC 6.0, Microsoft 365 and Synergates Pulse, covering areas like ERP Financial, Collaboration and Customer Engagement.

National Bank of Pakistan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Microsoft and Synergates.

National Bank of Pakistan recently adopted applications including Synergates Pulse in 2023, Synergates Raabta in 2022 and StackPath CDN in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of National Bank of Pakistan’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates National Bank of Pakistan’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete National Bank of Pakistan technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.