National University Health System
National University Health System Technographics
National University Health System Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National University Health System and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 National University Health System employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National University Health System has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, SAP SuccessFactors Employee Central Global Benefits for Benefits Administration in 2021, IHiS Next Generation Electronic Medical Record (NGEMR) for Electronic Health Record in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National University Health System is running and its propensity to invest more and deepen its relationship with SAP , IHiS , Tableau Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National University Health System revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National University Health System intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National University Health System Tech Stack and Enterprise Applications
National University Health System ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, National University Health System implemented SAP S/4 HANA. The deployment targeted ERP Financial functions to centralize finance, patient charging and billing processes across NUHS hospital sites in Singapore.
The implementation concentrated on configuring core finance capabilities using SAP S/4 HANA and SAP FICO for general ledger, accounts receivable and billing control. Workstreams included pricing and charging rules setup for multiple patient settings and workflow configuration to align charging through to billing and accounting.
Integrations were designed to support end to end flows, including interfaces from patient charging systems into SAP S/4 HANA and onward to various downstream systems as part of the billing lifecycle. The program executed test scenario design and end to end testing from charging to billing, with test execution, defect tracking and verification highlighted as operational requirements.
Governance was anchored by finance subject matter experts who translated Ministry of Health policy changes into system configuration and workflow documentation. Change and release controls emphasized completeness of pricing rules, stakeholder sign off across sites, user acceptance testing coordination and training for updated processes.
National University Health System SAP S/4 HANA ERP Financial supports finance, charging and billing business functions and is operated with ongoing documentation, testing and stakeholder governance responsibilities assigned to finance system analysts and operational leads. The application name SAP S/4 HANA is used for core financial processing and compliance with public healthcare charging frameworks.
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National University Health System HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Global Benefits | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021 National University Health System deployed SAP SuccessFactors Employee Central Global Benefits as the benefits component within a cloud-based Human Resource Information System accessed via the myHR mobile app. The implementation positioned National University Health System as the first public healthcare institution in Singapore to operate a full suite cloud HRIS and extended Benefits Administration and employee self service to approximately 15,000 staff.
SAP SuccessFactors Employee Central Global Benefits was implemented alongside core modules including Employee Central, Time Off, Timesheet, Learning and Payroll, with custom benefits and claims functionality embedded into the myHR mobile app. The project delivered mobile-first employee self service capabilities for personal data, declaration forms, work related and medical claims, and learning modules, with appraisals and onboarding management scheduled for phase 2.
Architecturally the deployment used SuccessFactors as a cloud tenant integrated to an existing on premise SAP payroll engine through a fileless replication mechanism to transmit organization, employee and payroll related data on a near real time cadence. Custom SAP Cloud Platform applications were developed and seamlessly integrated into the SuccessFactors mobile experience, and the solution layered H-Cloud security controls including SAP Cloud Connector and SAP Web Dispatch to channel internet traffic into a demilitarised zone. Data exchange was encrypted end to end using Pretty Good Privacy, and two factor authentication was enforced via SAP Authenticator.
Governance and rollout involved cross functional teams including NUHS Human Resource and Payroll staff from 1FSS and multiple IHiS groups such as the Solution Review Board, Infrastructure and Network, Cyber Defence Group and Application Integration, who collaborated to satisfy HealthTech Instruction Manual architecture standards. The project completed phase 1 on time and on target during a constrained Covid 19 environment, and communications included self help videos and training materials to drive adoption ahead of a planned phase 2 expansion.
Outcomes explicitly reported include strong early adoption with over 80 percent of employees logging into the HR system within two weeks and more than 70 percent of staff downloading the myHR mobile app, which equated to over 10,000 downloads. The mobile enabled Benefits Administration and self service workflows reduced manual email requests for documents by enabling staff to self generate e letters, and the deployment maintained compliance with H-Cloud security and HIM policy requirements.
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Core HR | HCM |
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2019 | 2021 |
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Employee Self Service | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2021 | 2021 |
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National University Health System ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IHiS | Legacy | IHiS Next Generation Electronic Medical Record (NGEMR) | Electronic Health Record | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, National University Health System implemented the IHiS Next Generation Electronic Medical Record (NGEMR) across its hospitals and polyclinics. The Electronic Health Record deployment pursued the One Cluster, One Patient, One Record objective and involved approximately 10,000 end users across acute and ambulatory settings.
The IHiS Next Generation Electronic Medical Record (NGEMR) implementation included core Electronic Health Record capabilities, with deployment activities indicating clinical documentation, device integration and decision support were configured as part of the baseline product. The rollout context and public accounts support that clinical documentation templates, real time device interfacing and embedded clinical decision support workflows were key functional areas addressed during implementation.
Central teams from IHiS supported the transition, coordinating system provisioning and operational cutover across hospitals and polyclinics in Singapore, and the go live included hundreds of medical device integrations to populate the single patient record. The deployment architecture emphasized cluster level interoperability and a unified patient record spanning inpatient and outpatient sites.
Operational governance was structured around extensive workflow redesign, with clinical workflow reconfiguration and staged adoption driven by central program governance and local clinical leaders. Training, change management and clinical governance processes were reported as part of the program approach to embed the NGEMR into existing care delivery processes.
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National University Health System Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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National University Health System Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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National University Health System Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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National University Health System CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2020 | 2020 |
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National University Health System PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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National University Health System IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at National University Health System
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by National University Health System Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National University Health System IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National University Health System digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD National University Health System Technographics
National University Health System is a Healthcare organization based in Singapore,
with around 10000 employees and annual revenues of $2.00 billion.
National University Health System operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central Global Benefits and IHiS Next Generation Electronic Medical Record (NGEMR),
covering areas like ERP Financial, Benefits Administration and Electronic Health Record.
National University Health System has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IHiS.
National University Health System recently adopted applications including
IHiS Next Generation Electronic Medical Record (NGEMR) in 2022, SAP SuccessFactors Employee Central Global Benefits in 2021 and SAP SuccessFactors Employee Self Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National University Health System’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National University Health System’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National University Health System technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.